Stewart Dawsons Dunedin

Reviews

1. Desi Sagoo ★★★★★

   Recently bought a watch and had great experience, Sophia was especially helpful and friendly. Thanks

   almost 3 months ago
2. Rowin B ★★★★★

   If you want to go to a friendly and knowledgeable jewellery store go see Katelyn and her team. They are amazing and will go above and beyond to help you find what you are looking for. Couldn’t recommend them more!! ❤️

   almost 7 months ago
3. Tracy McPhedran ★★★★★

   I have shopped at Stewart Dawson Jewellers several times over the Xmas break. Every time I have had wonderful service from professional, friendly & knowledgeable staff. I can’t speak highly enough of them, I purchased a pair of earrings, one of which had a faulty catch which resulted in me losing it. I went back to them to get some details so I could make an insurance claim. However they ended up replacing the earring which was most unexpected on my part, but they could not have been more caring & helpful. Thanks to the team at the Dunedin store, I hope your higher management read these reviews as you all deserve a pay rise! Thanks again & I highly recommend this store!

   1 year ago

1. Yasir Amer ★★★★★

   I would like to extend my heartfelt thanks to Shiboan at Stewart Dawsons for providing such outstanding service. From the moment I walked in, Shiboan was friendly, knowledgeable, and incredibly helpful. They went above and beyond to assist me with my needs, offering expert advice and making sure I was completely satisfied with my purchase. It’s rare to find such excellent customer service, and Shiboan made my experience truly memorable. I highly recommend Stewart Dawsons, and if you’re fortunate enough to work with Shiboan, you can expect nothing short of exceptional service. Thank you again, Shiboan, for your professionalism and dedication!

   1 year ago
2. 2FluffyDice ★☆☆☆☆

   Would highly recommend against purchasing from Stewart Dawsons - Dunedin branch. Currently they have a watch at repair, that has been away for repair since May 2023. It’s now August 28th 2023. This watch was $770, and only purchased in October 2022 (7 months old) and to be without the item for well over 3 months now, is absolutely unacceptable, unfair and unreasonable. There are some very clear rules for retail trade in New Zealand, disappointing that this business believes they don’t apply to them. Avoid purchasing from Stewart Dawsons unless you appreciate poor service, breaches of CGA and not having the item you purchased.

   almost 2 years ago
3. David Stephen ★★★★★

   Went in to buy a watch for my Dad, Katelyn , the store manager was so friendly & helpful.

   almost 2 years ago

1. Jody Smith ★★★★★

   Fantastic service today from both Rose and I think Daniel?? So much so we ended up purchasing 2 watches, wallets a bit lighter for it but the service was absolutely brilliant. Would recommend shopping here.

   almost 3 years ago
2. Matt Nelson ★☆☆☆☆

   Was sold a watch that did not work properly. Several weeks after returning the watch to be fixed, noone was able to tell me the whereabouts of status of watch. No communication through out, even after calling myself several times, I was told I would be called back which never happened. After finally getting the watch back, it still did not work, another 3 weeks with no communication, I finally received a replacement watch. Unfortunately this watch also did not work. I was then refused a refund, it was not until several unhelpful phone calls later, I finally managed to get far enough up the JPl chain and managed to argue my way into a refund (for a product I was sold that did not do what it was said to do). Staff at the store were very unhelpful and slow, not to mention the after sale service was horrendous. I could not recommend highly enough that noone wastes their time or money at this store.

   almost 3 years ago

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