Absolutely first class service all around, been coming here for years and always greeted with a warm welcome from reception ( Denise and Christine), nothing is a problem for them and they go above and beyond to help!! Doctors are amazing, management is excellent! I feel very safe and extremely well looked after.
All the Doctors and Nurses are amazing. I feel well looked after and appreciate the years that I have had a relationship with my Doctor here. Warm, Kind, Caring.... Thank you.
The receptionist whoever worked early in the morning on Wednesday 6th September is extremely rude. No wonder why there are so many negative comments solely about the 'receptionist'. The nurses and doctors are very kind / great / professional and I am satisfied with their help and service actually I am very grateful for what they are doing. But the clinic seriously need to consider hiring another receptionist who is not as rude or ignorant. It is obvious that the receptionist is NOT happy working there makes me wonder why is she even there? may be change the job? Extremely Rude! Shame on you!
Doctors all great , I couldn't fault the doctors, nurses or reception staff, everyone really nice and helpful, doctors all very compassionate and awesome
I think that if you don't like answering the phone, talking with people, helping them with their enquiries, and being nice with customer, receptionnist is probably not the right job for you. I politely called for a simple information and felt very not welcome nor helped.
Denise, the receptionist, is incredibly rude and condescending. I’m reading through previous comments and reviews below regarding the reception team and have just experienced this myself today. I’ve been signed up with Riccarton Medical since I was young child, I’ve never had any problems with any of the staff until I had to deal with Denise today. If you’re going to sit on the front desk and be the first point of contact for people who are already feeling low, ill, and vulnerable, I suggest you brush off your customer service skills and school yourself on how to deal with patients empathetically, gracefully, with patience and respect. Do better Denise. Improve your people skills, your attitude lets the rest of the team down, especially the doctors who actually like to help.
The receptionist is awful - that's putting it very nicely. Then there's the so called doctors - if I listened to their advice on an ankle injury I'd still be laying in bed waiting on a follow up call. After advice from someone who actually cares - I visited a physio who immediately diagnosed and treated my injury. I've lost all faith in general practitioners after being a patient at this practice. I've always been far worse off after visiting. How is that possible? The receptionist should look for a new position inside an active volcano as they will be less miserable there. Edit: I’m on call 24/7 for work and everything is logged. The call never happened. Disgraceful.
We have always been treated with the utmost care and respect whenever we have contacted the practice. The receptionists have made space for us in emergencies and we are very happy that we have been with this practice for over 30 years. we come in from out of town as we have always been happy with our experiences. Richard Newman, our family doctor, always gives the time required and we have utmost confidence in him. He is also very good at referring you to specialists if there is a need. The nurses are fabulous. Very caring and friendly.
Riccarton Medical Practice is located at 59 Division Street, Riccarton, Christchurch 8041, New Zealand
You can contact Riccarton Medical Practice at +64 3 348 8711
You can find directions to Riccarton Medical Practice by following this map link
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