Lighting Direct

Reviews

1. Tin Tin ★★★★★

   I purchased a pendant light way back few months ago from Moorhouse branch but I decided to change it because it wouldn’t fit the color schemes at our new build house. I wasn’t sure if I could still return it given that I purchased it 3 months ago. I went to the Hornby branch and was greeted by a lovely lady. I cannot remember her name but she was so sweet and accommodated me kindly. I told her my delimma and she said that I can exchange that with another pendant light! was so relieved and ecstatic! We exchanged it with this beautiful Travertine Linear Pendant Light. I told them if it’s possible to return it again if it doesn’t match our kitchen and they were absolutely fine with that. We can easily return it and exchanged it with something else as long as we haven’t connected it. When we brought it to check the color to our new home, it was the perfect pendant light! Thank you so much for being so patient and considerate. We highly recommend Lighting Direct Hornby to anyone. Your costumer service is so good and you made this experience stress-free! I would like to know the lady’s name who attended to us. She was amazing!

   almost 5 months ago
2. Becky Farrar-Lind ★★★★★

   Michael and team are fantastic, incredible customer service! Had a manufacturing fault in a couple of lamps and they went above and beyond in ensuring I was able to get the product I was after despite of LD going out of the style.

   almost 11 months ago
3. Lillian Schumacher ★★★★★

   Natasha at Lighting Direct Hornby has given my Husband and me superb service over the last two years since we bought pendant lights for our new build. She and her team are happy to help and offer advice for lighting purchases.

   1 year ago

1. kamal Sidhu ★☆☆☆☆

   Not recommended at all. Manager was so rude. When she was serving us first time selling $900 worth products, she was super nice. When we came back to return some unused products to get refund, she was totally a different personality. Misleading information was provided about their refund policy. We were told that any products can be returned within a month or so as long as theses haven’t been used but when we came back to return them they told us that all products should be returned within 7 days (completely different statement than what they told initially when they sold). Not helpful and friendly service.

   almost 2 years ago
2. Kelvin Hunter ★★★★★

   The folks in here are just the best. They make sure you know where to look and leave you alone unless needed. Stress free shopping.

   almost 3 years ago
3. Daniel McGregor ★★★★★

   Had really great service from Amy today. Great spot for your lighting needs

   almost 3 years ago

1. Sal ★★★★★

   We stopped in today just to browse. We've been looking for a particular look of lighting for a self contained dwelling and the skullery in our home. We immediately found everything we needed thanks to the knowledge and guidance from Tasha. Her welcoming and friendly customer service skills really stood out for us and it was so refreshing! Thanks for making our visit stress free. Just so happened they were having a massive sale so it was well worth our visit. Would highly recommend this Hornby store for great advice, unbeatable prices and exceptional service.

   almost 3 years ago
2. Mason Smith ★★★★★

   Called in for a replacement bulb today for a Philips pendant light for a children's bedroom. Amy was super helpful. Amy advised all the options, and sold us a super bright 1520 Lumens Bulb. Very prompt, professional and courteous.

   almost 3 years ago

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