Maher Shoes

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Reviews

1. Jen Lendrum ★☆☆☆☆

   Found a pair of boots I liked when I was in the store passing through last month. They didn’t have my size in at Tauriko so Tanya ordered the last pair from Wellington to be shipped to me. Paid courier fee. They arrived a few days later, with completely ripped lining inside one shoe- I have photos. Brought them back a week later after advising them via phone, only to be offered a repair or store credit only. I asked why I couldn’t get a refund, Colin advised “No not our policy, it’s on your receipt”. I didn’t argue as I had to go to the consumer.org and call them to check my rights. I found that with a “significant fault” I am indeed entitled to choose a refund. They had no other shoes the same and I didn’t want a major repair on a brand new pair of shoes. I emailed Tanya the manager with my rights screenshots from Consumer.org and she didn’t reply so I called her. The website is so inviting of calls to her mobile to query or discuss anything, but she was awful, rude and did not want to hear when I said (politely) it was my choice in this case to get a refund. The store credit lasts 1 year and I only wanted boots not summer shoes. I advised I was having an op in a couple of months and won’t to able to walk to come in to find new boots by the end of the 12 month period. She advised reluctantly to come in only on Wednesday as that is the only day she is there at the moment. I advised I am working- but she was firm so I said I would come in. When hubby and I arrived I could not bear to go in as I was still shaken up. He went in and she still refused to give a refund!! Advised customer service about the way we were treated. We were bullied to accept a repair for fear of losing the credit. I will never shop here again due to the manager’s attitude and hae told all my friends the story too. I have everything documented and still considering going to the commerce commission with this complaint she has left me so shaken.

   almost 5 months ago
2. Rachael and Todd Shaw ★☆☆☆☆

   I used to love Maher. The Riccarton store was amazing. They closed that and now they have the Outlet store only at South City. I had a faulty pair of shoes that they refuse to honour the Consumers Guarantees Act with, not seeming to care that they cannot contract out of the Consumers Guarantees Act. Manager at the Outlet was incredibly rude and derogatory. Customer support was non existent. Then tried to say I had no receipt - which is hard to have when they don't issue one and keep their records in writing in a lined workbook, which in this day and age is plain ridiculous. Seeing as I purchased multiple pairs when they opened the Outlet and have purchased multiples in the past, and had planned on purchasing more, they have lost a client.

   almost 11 months ago
3. Tony Moore ★★★★★

   I brought these shoes on Sunday and was told they were a 'one of a kind'! True story, I've since worn them twice with friends who gave me stick for buying such an outlandish pair of shoes! They soon shut up when people commented on how cool they were, one even guesssed they were from Maher! Absolutely stoked with these! FYI, I have 9 pairs of shoes from this store.

   almost 2 years ago

1. Sue Woff ★★★★★

   Fantastic service. Sorted out my order when courier didn't arrive, no trouble, highly recommend staff and of course love my boots

   almost 2 years ago
2. Carrie M ★★★★★

   What an awesome store, we had such a great experience looking at the shoes and talking to the lovely gentleman so we had to bring the whole family back to see the shoes. My shoes are so comfortable and eye-catching, it's wonderful to have something so different from the norm.

   almost 2 years ago
3. Dean Moroney ★★★★★

   Awesome store, great staff to deal with and absolutely the best shoe brand in New Zealand.

   almost 2 years ago

1. Angela Speer ★★★★★

   Had a little bit of a splurge at Maher shoes. Colin was super helpful and made the whole experience a breeze. Lots of unique and interesting styles at this store. Make sure you take a look.

   almost 3 years ago
2. Kym Parker ★★★★★

   Firstly, thank you so much for bringing such awesome boots to NZ!!! I have always loved boots but had been forced to buy them overseas to get something a bit different that was of good quality. I visited the Tauranga store about a year ago and got chatting with the sales lady, she was brilliant! I would not have bought non leather shoes if it wasn't for speaking with her. Over the past year I have purchased 3 pairs and I could not be happier with the style, quality and cost! Keep it up please :)

   almost 5 years ago

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