Pool Masta NZ Ltd

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Reviews

1. Rhonda Clare ★★★★★

   Highly recommend Arthur and Gordon at Pool Masta. Our Spa Circulation Pump was leaking. Their service and communication was exemplary. As we live 1hr 15min from Auckland it was important that we provided sufficient information for Arthur to assess what was needed to avoid numerous trips. In the end we decided to removed the pump ourselves Arthur gave us clear instructions on how to remove the pump - which we did although it was installed very tightly and turned out to be a difficult task. We got there and took the pump to his workshop, we were amazed at how clean, tidy and organised it was and how knowledgeable Arthur was, he showed us how he can test pumps in a pool situation. Within two days Arthur had examined the pump and said we needed a replacement. He ordered the pump from Australia and within 8 days he advised us the pump was ready for us to pickup and that he had reconfigured the connections to line up with our old pump and tested it. After a few communications with Arthur we managed to reinstall the new pump and today it is running well. We would not recommend removing and installing the pump yourself without help from an expert like Arthur but in the end it would have saved a lot of time and money. 7 Months ago we approached another pool company, it took two months for someone to come out with the wrong replacement, said they would be back with the correct one before xmas and we haven't heard from them since. We would never go anywhere else, Pool Masta guys you are amazing, thank you.

   1 year ago
2. Elle ★★★★★

   Helpful, friendly service, we bought silver treatment for the spa, fantastic, no chemicals needed, stays clear, children's skin has improved, easy to use.

   almost 3 years ago
3. Mark Douglas ★★★★★

   I had a fault with my spa pool and called two local repairers. I chose Pool Masta as the person I spoke to from the first outfit seemed to be having a bad day. Really glad I chose Pool Masta. Arthur is a friendly, knowledgeable chap. Diagnosed the fault quickly and kept me up to date with the repair (even sent pix to show the extent of the damage). Arthur was able to save my existing pump and therefore I didn't have to purchase a new pump. Criticism? Arthur follows the Springboks and not the All Blacks! Nobodies perfect I guess!

   more 6 years ago

1. Craig Rutters ★★★★★

   Great service and always with a smile. I was struggling to keep my spa crystal clear and not smelling like a wet sock. Pool Masta put me onto Poppits products and within 2 days my spa was crystal clear and the wet sock smell was gone. I no longer waste money buying all those other chemicals and only add 32grams of Poppits products once a week and my spa stays crystal clear all year round. I can definitely recommend to anyone with a spa that's wants to save money and be able to use their spa all year round to change over to Poppits products.

   more 6 years ago
2. Tom Rusher ★★★★★

   Good service and information. Very experienced. I dropped a Spa Pump off for evaluation and repair. The Guys were honest and have me good advice rather than fixing and giving me a huge bill. Appreciate the service guys cheers!

   more 7 years ago
3. Andrew Carstens ★★★★★

   Have been dealing with Poolmasta NZ for a long time, without a doubt the best in the pool and spa business relating to customer service support, products and valuing you as a customer. They always more than happy to go the extra mile in helping a person. Furthermore extremely knowledgeable surrounding pump repairs and service while their feedback, advice and guidance always honest and forthcoming, brilliant service all round.

   more 7 years ago

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