The Edgerley Suites

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Reviews

1. S T Walton ★★★★★

   The Edgerley Suites was literally my 'home away from home' for several months this year, and I loved it. I stayed full-time long-term for more than 5 months, and then was a part-time casual guest for about two months after that, as I went through a bit of a life transition. I did my research before I first checked in back in March, and looked at all the other comparable serviced apartment options in the Epsom / Newmarket area, and The Edgerley Suites was by far the best option. The location is excellent - walking distance to everything Broadway / Newmarket has to offer, including the massive Westfield Mall (biggest in NZ?) which has everything you could possibly need, and open late - not to mention many restaurant options in its famous "rooftop dining" space even after the shops are closed. And there's even a Post Office just at the end of the road - a rare thing these days, not to mention a dry cleaners and pretty much everything. Plus it's right between the motorway on- and off-ramps for very easy access to the motorways in all directions. For me, the convenience of just being able to walk in with a suitcase of clothes and everything was there ready to go was exactly what I needed. All units are fully furnished and equipped (including full size fridge/freezer, microwave, kettle, toaster, hair drier, iron and ironing board, cutlery and crockery and most of the cookware you'll need, etc.). Far better than a hotel and way cheaper (especially for long-term stays where the price gets cheaper). I'm surprised at the reviews suggesting it's overpriced - I found it was good value for what you get, compared to the other options in the area. I'm also surprised at the reviews that question the cleanliness - that wasn't my experience at all, and I stayed in several different apartments (or "rooms") during my 7 months - one for the long-term stay but several others for the shorter stints. The cleaners will come every day if you want, like a hotel, and I found they generally did a good job. The bedding and towels were always fresh and clean (and smelling slightly of bleach so you know they've been cleaned well), and they make the beds to a top hotel standard. In 7 months I never really had cause to complain, but if ever I found something that needed attention - the excellent, and friendly staff, always attended to it right away, I never had to ask twice. The front desk / reception team were lovely, and very accommodating. And as others have said the building itself and facilities are good - sure there's no pool or gym etc. (if there were the prices would be higher), but the secure parking was great, and there are two lifts not one like some places, I never saw them out of action, and the building is only about 7 years old so up to all the current standards and regulations. Yes, in one apartment there was an issue with the pressure regulator on the hot water cylinder (common in apartments), so they put me in another room while that was fixed, then next time I went into that room sure enough it was fixed. I know they get a lot of regular and repeat guests (and I wasn't the only long-term guest while I was there), so it can't be as bad as some reviews suggest? I would happily stay there again if the need arose - and have referred colleagues and clients to them. I suggest if put off by some of the negative reviews (remember, there's a lot of competition in the area, are all those reviews legitimate?), then contact them for an "inspection" of a couple of rooms before committing, they're happy to do that. If coming from out of town, I'm sure they'd arrange a "video walk around" to see almost as good as in person. Yes some rooms have a better outlook than others - like nice quiet serene bush, or north facing for the sun but looking towards the mall and motorway flyover - but just tell them your preference and they'll try to accommodate. (the motorway was never a problem, can't hear it thru the double glazing). I was happy there for several months - so I can't see how anybody wouldn't be for just a week or a weekend!

   almost 5 months ago
2. Madina Tan ★☆☆☆☆

   Dirty. Ended up buying wipes and cleaning floors and surfaces. Hair, dust, food, roach poo. Towels, bed linen were clean though. Good location and facilities though.

   almost 5 months ago
3. Ian Taylor ★☆☆☆☆

   They would not send details for a late arrival without photos of very personal documents sent by emailwitch could be Nor would they hold reception open by a security guard or other. They refused to refund monies taken. Poor service and infkexable

   almost 8 months ago

1. Andrew & Denise Tadman ★★☆☆☆

   Expensive for what it was. $300 but $170 last minute booking. Overpriced! Dirty stained carpet. Rooms did not match online photos. Beds very hard, Spare blankets in wardrobe were covered in long black hair ! Needed a good clean. Only positive good shower with good water pressure and covered parking.

   almost 9 months ago
2. N C ★★☆☆☆

   Great location however rooms are in desperate need of a deep clean. I don’t think I’ve ever seen carpet as stained as our room had. Oven top was absolutely COVERED in grease, walls marked, sofa had food down the sides and shower glass all streaked. The beds were very firm. Overall the room needs to be cleaned properly.

   almost 10 months ago
3. Jo Lambert ★★★☆☆

   Have stayed there many times, and been happy, but this time the beds were new, but very budget, it was the most uncomfortable bed ever, very hard and smaller than a queen. Suggested they get some toppers. No extra blankets in the rooms and no way of contacting anyone after 7pm.

   almost 2 years ago

1. maddy lambert ★★☆☆☆

   Stayed here many times over the last couple of years and have enjoyed the quality rooms and location. However at our most recent stay a couple of weeks ago we were very disappointed in the quality of the new beds they had gotten. They were so hard and thin you could quite literally feel the springs. It was also quite cold that weekend and there were no spare blankets.

   almost 2 years ago
2. Dylan Bennett ★☆☆☆☆

   Unless you like sleeping on a concrete bed I would not recommend this place. We stayed last weekend and the beds were the worst beds I’ve ever slept in. Horrible experience.

   almost 2 years ago
3. Sam Maritz ★★★★☆

   The suite was acceptable but not great. I found it interesting that there were no coffee/tea or soap/shampoo available.

   almost 2 years ago

1. Dazza Man ★★★★☆

   We stayed one night in the two bedroom unit. Was clean, tidy, slightly warn in places. In room facilties were good, was quiet considering how close it was to the motorway, parking was secure beneath the facility, and right next to the Newmarket mall, so super convenient. Overall good value. Would stay again.

   almost 3 years ago

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