Online order mix up, what was supplied was not what was ordered. unavailable drink substituted for cheaper item without compensation. unavailable cookies substituted. Website doesn’t easily cater for feedback / contact. easy fix, only offer online what you have in stock.
Visited this subway today and shocked that the 3 women there are even employed. Zero customer service skills, super scarce on the sub salad ingredients and a lot of negative attitude. Won’t be back.
Had one of the most unpleasant experiences recently in this store. My husband bought a veggie 6 inch sub. It was burnt toasted with the blackness around. The fillings were not packaged properly and literally falling apart. I called the store and raised the issue but no acknowledgment or help. I raised a ticket to the Subway customer service and they pretty much self resolved the ticket. Feels like going to these well established food chains is no longer catering to the customer like they used to. On top of that the store also refused to honor any deals offered by subway using their app too. It’s such a pain when you go instore to get the food and it’s terrible service like this
Refuses to be involved in Subway promotions. Completely pointless to have a subway card or visit this restaurant. With the price of a footlong now $17 why would you visit without some form of offer???
We stopped in at this subway for a chicken classic sub..for the first time.and we was welcomed with a lovely smile an amazing customer service from a lovely young lady an gentleman..thank u very much
Loved my beef salad rye 6inch. Parking was bit tricky. Lady on the counter was bit cool, only one other person ordering, and was lunchtime, felt a bit strange. But the cookies were super.
Daniel was a great server! Food a tad on the pricey side! Place wasn't messey but didn't feel like it was a nice place to stay to eat
While I love subway, and the food and service is OK, this branch had a lot of chewing gum on the floor and generally low standards of cleanliness. The toilet was out of order still, and I believe it was out of order several months ago also (I seem to recall it was out of order last time I was in). There also were about 5 sparrows just landing on the counter and eating food directly from the areas where food is prepared. Service was OK, but other stores seem to have more motivation and happier to serve. It feels like things are a bit glum there. I feel bad pointing these things out, and it's still Subway with good food, but in the event someone got sick, maybe the birds and the cleanliness standards may have something to do with this. Of note, also almost all the drinks were out of stock due to some supply issues.
Subway is located at 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
You can contact Subway at +64 9 920 6450
You can find directions to Subway by following this map link
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