Swimart Pool & Spa Services Pakuranga

Reviews

1. Ronan Tyrrell ★★☆☆☆

   I really wanted a good experience here, but it fell well short. I visited twice as a complete beginner looking for clear, confident guidance on setting up my above ground pool. The team were welcoming and the trainee was genuinely helpful, but the advice on both visits was unclear, unstructured and left me more confused each time. Even after bringing in my pool water for testing, I still didn’t understand what steps to take, despite repeating my questions several times. I was standing there with nearly $200 of chemicals in my hands and still no confidence in how to use them. I was eventually told about the induction/set-up service, which sounded like exactly what I needed. I appreciated the team arranging an urgent appointment. Unfortunately, when the technician (possibly the owner) arrived, the experience deteriorated immediately. He seemed uninterested, became defensive when I explained my earlier store experience, and questioned whether his staff would have said certain things. He also said they “don’t work on my type of pool”, something never mentioned during the booking, which only added to the confusion. The main issue came around the pump setup. I made it clear that he should not assume I wanted him to set up the pump for me — I simply didn’t know it needed to be running beforehand, and I was completely willing to set it up myself on the spot. I only needed him to explain the steps as part of the induction. Instead, he became annoyed, as though I expected him to do everything, which was never the case. His attitude made the whole interaction uncomfortable. At one point he asked if I wanted him to come back another time. When I paused and repeated the question back to him, he walked off my property without finishing the job. To be very clear, I don’t blame the in-store staff. They were polite, and the trainee genuinely tried to help. My issue is the owner’s attitude and the way he handled the situation. I understand defending your team, but he didn’t once consider that what I was explaining might actually be true. We all make mistakes, including myself, but the way he behaved on my property felt unnecessary and unprofessional. If someone in my organization behaved like that with a customer, I would address it immediately. After this, I visited another local pool supplier, and the difference was massive. They explained everything clearly, took me through a proper customer journey, told me exactly what I needed to prepare, and then came to my property and completed everything professionally with great communication. That was the level of service I was expecting from the start.

   almost 6 months ago
2. Grant KENNEDY ★★★★★

   Excellent service, Jamie really helped us out when we were in a time crunch needing some parts fixed ASAP. He provided a tailored service especially for us, going above and beyond. His team are extremely helpful & knowledgeable also. Highly recommend Swimart for any pool or spa needs! We've been using them for over 13 years and always a great experience. Nice handy location also. Thanks guys!

   almost 7 months ago
3. Jon Kershaw ★★★★★

   I've bought pool chemicals from Swimart Pakuranga for quite a few years & used them for occasional repairs & maintenance. They do a good job, are responsive, charge a fair price and provide practical guidance when I need it.

   almost 8 months ago

1. Charles B ★★★★★

   The team are always very helpful and offer useful advice. They make it very easy to diagnose water issues and recommend the correct fix. All the necessary chemicals are stocked as well as some spa filters etc.

   almost 9 months ago
2. John Pearce ★★★★★

   Great service and advise. Friendly and helpful team. If you own a pool you need these guys on speed dial.

   almost 2 years ago
3. Janus Lee ★★★★★

   Have used swimart pakuranga for over 10+yrs never had an issue. Always professional and willing to help. Would recommend for any pool related problems

   almost 2 years ago

1. Hayden pearce ★☆☆☆☆

   These guys walk away from their failed products. I brought a new pool pump off Swimart and it failed at approx 3.5 years. The pool tech advised the pump had a 5 year warranty. The Swimart owner was very rude on the phone and told the tech to walk away from the job. Very disappointing attitude considering I purchased products off this company for last 9 years. They told me when i purchased the pump, I should expect an 8 year life. Per the consumer GA, products should a reasonable amount of time. I will be seeking the repair cost through the small claims.

   almost 2 years ago
2. Haydon Steele ★★★★★

   Friendly staff, quick service. My now, go to store for spa items and water testing. Also the printout they provide is very informative if trying to balance your spa.

   almost 3 years ago
3. FENGJU YI ★☆☆☆☆

   Good shop expeirence but very bad valet service.. The guys in the shop are nice and helpful. But the valet service is very poor. I guess that is because they rely on contracotrs heavily on providing the valet service and do not have proper quality control. This is the pool that has been under their valet service. I did not noticed that as I do not live in that property. One day the pool guy send me a message that he has serviced the property. I accidentally is their and did not see anyone. Then I found that the pool is not properly service. I sent email to them with the pictures but no one has ever replied my email. I then insisted that they inform me the time when they come the next time. I tried to talk with them but they put every claim on me, the surroundings etc. I asked them why they did not tell me those before and why no one answer my email then they get rude and said that they won’t do the pool anymore. Seems that they have not vacuum the floor for many times and relied fully on the robot cleaner we have.

   almost 4 years ago

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