The Devereux Boutique Hotel

Reviews

1. Jessica Jubb ★☆☆☆☆

   When we arrived at the location - They charged us an additional $100 for parking of 2 vehicles for 2 nights when i had specifically chosen this place because all 3 of the rooms i booked had parking included, I even confirmed with them in June that the payment for the Hotel had been received and that the booking was secure. She said that there was a concert and it was special policies. She then wanted to charge me an additional $20 per night for use of the single bed in out deluxe room, when the booking clearly says $10 a night. She then charged me and additional $100 for bond - Now I understand a bond - but it was not advertised.... and 4 days after check out I have not received this back. Whilst there, My husband had to fix the wardrobe as it was broken and the bathroom kept filling up with tiny little black bugs. And then to get home and find out the the Hotel told Booking.com that we hadn't arrived for the booking at all! There was 6 of us, I have photos of us all outside the Hotel, I have a conference call in the carpark on Friday morning! This whole experience has been disgusting! I have used Booking.com many many times over the last 10 years and this has been far been the worst experience! Please read my review in the image

   almost 4 months ago
2. nikyla hodson ★☆☆☆☆

   I ordered a room for 3 people as we had a death in the family and needed a place to stay 2 beds were asked for and paid for we were coming from Wellington I paid over 300 Dollars When we arrived we were given a room with 1 bed for 3 people after 9 hours of travel all we wanted was 5 mins of chill time after finally sorting the right room we got a room with no loo paper no milk and ants everywhere we had to leave to get to our family and got back late and left early again in the morning after the service we got back to the room and finally had some time to chill to find ants all though the room that was it we decided we're were going home even though I paid for 3 people for 2 nights we only stayed 1 the service was 0 the lady did not care we put out our dirty towels not given any fresh ones I would never stay again you would think for the amount of money I paid it would of had better standards the there building report run out in 2024 cones all over the place broken hand rails and steps not good enough I say

   almost 4 months ago
3. Bruno Andres Sainz Micheli ★☆☆☆☆

   Absolutely disappointed with the Wi-Fi service at this place. I spoke with Kate, the person in charge of the hotel, and every time I asked her, she said she was going to fix it — but it never happened. It never worked. I couldn’t work or even watch a YouTube video without constant interruptions. I ran an Internet speed test, and it showed: 4.3 Mb/s download 1.6 Mb/s upload Great parking available.

   almost 6 months ago

1. Jamie Turton ★★★★★

   Room was lovely and equipped with everything you could need. The staff were friendly and helpful. Amazing food location are near by. I will be coming back to this hotel when I return to Auckland

   almost 7 months ago
2. L-M Hallam ★★★☆☆

   Great location on the public transport route into the city. Absolutely lovely, helpful staff. Our room was the family suite. It is out the back away from the main house. It terribly needs a refurbish. It was everything you need, however; The sofa needs replacing, the roof of the main bedroom needs a paint as looks like could be mould. Bathroom is fine. Was a good budget option for a couple and a child as had 2 bedrooms, one with a queen and one with a single. It was very oddly configured. We used the 2 provided heaters which worked well. Just touches like new curtains would make a difference, and the unhemmed material which was the tablecloth. Only 3 cups and saucers plus 3 glasses provided, so no way to eat a takeaway if you bought it home, but there was an odd wash station in the wardrobe in the single room. The lights were out except for one in several of the fixtures. It’s fine needed a dust as had cobwebs and spiders. A bit of a mildly haunted house vibe. Lovely water pressure in the shower. It’s fine, but basic. I believe the double rooms in the main house are in far better condition. Thank you for having us for our two nights.

   almost 11 months ago
3. Jeff Ganly ★★★★☆

   Got upgraded to a bigger room which was great, had a kitchen which was a nice extra. Not the cleanest hotel and the chair was broken but overall good.

   almost 2 years ago

1. Maruzaan Booyse ★☆☆☆☆

   Someone tried to enter my room, lucky the chain lock was on so they could not get further. The blanket was wet and there is no heating in the room. The curtain in the bathroom one can see through at night, with a staircase just on the outside of the bathroom. The worst hotel experience of my life.

   almost 2 years ago
2. Carmen Forbes ★☆☆☆☆

   Had 3 nights booked, 16 Feb to 19 Feb 2023. Have just returned to my room which was upstairs and everything in my room had been taken!!!!! The lady owner who was about, a guy doing the lawns and residents downstairs were about also and yet no one saw anyone take my property!!!!! There is NO WAY someone would not have seen a concrete cutter, nail gun, laptop Xbox among other things being carried downstairs!!!! The lady owner was very unhelpful and the rooms security lacks, a credit card can be swiped and doors open. My room didn't even have a TV. I WOULD DEFINATELY NOT RECOMMEND THIS PLACE AT ALL AND THIS IS AN EXAMPLE OF OVERSEAS PEOPLE RUNNING AND OWNING BUSINESSES IN OUR COUNTRY, THEY HAVE NO ETHICS AND ARE ONLY AFTER THE MONEY AND HAVE NO MORALS AND THEIR CUSTOMER SERVICE LACKS TEN FOLD. ABSOLUTELY DISGUSTED IN THIS FAKE BOUTIQUE MOTEL, YOUR A JOKE DEVEREAUX!!!!

   almost 3 years ago
3. Martin ★☆☆☆☆

   Stayed a total of 7 nights in two different rooms: in Dec2022 then 2nights in Jan2023. Both experiences were not great. The rooms were not well equipped for comfort stay, there was no dining table and chairs to sit for meals or to do some work, no cutlery except 2 coffee cups & tea spoons. Very small fridge, campervan size! It was worse in the room named Taj- it's huge but the room ammenities are not great, you get charged for using the other spare beds. The bed headboard made squeaking noise! The bedroom window is a health hazzard as it has no safety latch to secure them! No privacy in this Taj room, it's facing the carpark when others can see through the windows. Lightings are dull, the room is so old and dated! We couldn't wait to get out there after one night stay, but rooms were pre-booked, so just had to endure throughout the stay.. Won't consider to go back there.

   almost 3 years ago

1. Katherine Johnston ★★★☆☆

   We stayed in the Orient room and found it cozy with a comfy bed and lovely view. It seemed as though we were the only people in the hotel the first two nights of our stay and it was great. Unfortunately there were two obnoxious parties flanking our room that checked in on our last night. Odd considering it was a Sunday in Remuera…? Being an older building the sound proofing is non existent so the other guests were quite disruptive. Though its age is part of its charm, it admittedly could use a bit more attention to detail when it comes to cleaning (dusting etc). The staff is lovely and the free off street parking is great. Unfortunately, it seems your stay is highly dependent on how respectful the other guests are. Not sure I would stay again solely based on that fact which is a shame because it’s a very nice place that I’d recommend otherwise.

   almost 3 years ago

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