The sandwiches are made exactly how you like them, with plenty of fresh chicken, veggies and soft, tasty bread. Staff were friendly and efficient, and the place was clean and well-organised. Perfect for a fast lunch on the go. Thanks Team . Love your work .
I have been visiting this place for the past two years. The Indian manager I met today was very rude, and I didn't like his attitude. He was never following my instructions and was not a welcoming person compared to the Indian girl and the tall guy I usually met. I am very disappointed with this guy, and I would not like to see him serving customers. He doesn't know how to talk to customers and is not as welcoming as other staff members there.
If I could give this 0 stars I would. First off staff completely uninterested and barely smile. Second I had to say what I wanted 3 times as they did not listen. It’s honestly abysmal. Sort it out
Staff were good and pleasant. Despite this we have two complaints. 1. We are open space workers. And need to wash our hands before eating. There was no soap in the toilet. When we pointed this out, nothing happened until my partner approached them a second time. In addition, the toilets were not clean… very disappointing. After providing the soap, the toilet remained dirty. Even more disappointing. 2. We chose a garlic Italian BMT. With Mozzarella cheese to be toasted. The cheese was applied so sparingly that we thought the establishment is looking to charge the same price but ridiculously reduce the content of cheese. Or the stuff are not understanding on portions. There was no cheese taste whatsoever. We will of course come again, but if we experience this type of service on both points again, that will be our last time. Please get your stuff together and ensure the customer is king. No soap, jump to it…. And clean the dam toilet please there’s no excuse!
Formal Complaint: Inconvenient Online Ordering Experience with Subway Dear Subway Team, I am writing to express my disappointment and frustration with a recent online ordering experience with your restaurant. Today, I placed an online order through your app, but when I arrived at the outlet to pick up my order, I was shocked to find that the restaurant was closed. What's even more disturbing is that the app did not indicate that the restaurant was closed at the time of my order. The app allowed me to complete the payment process, and the amount was deducted from my account. It was only when I arrived at the outlet that I discovered the closure, which was a huge inconvenience. I am extremely disappointed in the lack of coordination between your online ordering system and the restaurant's operating hours. As a customer, I expect a seamless and hassle-free experience when ordering online. The fact that the app did not reflect the correct status of the restaurant's hours of operation is unacceptable. I request that you take immediate action to rectify this issue and ensure that your online ordering system is updated in real-time to reflect the correct status of your restaurants. This will help prevent similar incidents in the future and provide a better experience for your customers. I would appreciate it if you could look into this matter and provide a refund for my order as soon as possible. I hope that you will take my complaint seriously and take necessary steps to improve your online ordering system. Order details: - Date:26th Dec 2024 - Order number: 2327444 I look forward to hearing from you soon and finding a resolution to this issue. Sincerely, Sumit
Really sad sandwich really. Staff are friendly, but really cheap on the fillings, sauce and meat. Must be better value than $13 ham roll. Sep 2022 Update - refused to honor the coupon on the app, this place sucks.
Staff didn't change their gloves in between serving and touching the register without me saying something. Was a bit worried about wjat else they do woth those same gloves on. But other then having to ask them to change gloves.. the food was nice.
Busy and overworked joyless staff. Food was good though, as expected. But I felt like a "number in a queue" - which of course was exactly what I was. Shame really. 15 minutes of queueing so I nearly got a parking ticket in the 10 minutes only parking designed to help out with the takeaway eateries all around this area. Bonus was an understanding parking warden who understood the spirit and purpose of the 10 min parking and that I wasn't abusing the system I was supporting the businesses. Still I won't be going back because the stress of having a $15 Sub and a $40 fine is too hostile a situation to put myself in.
I buy lunch here regularly and have always found it fresh and reliable. I always buy GF wraps which are reasonably priced. The line is very long during work days, but it moves quickly and several colleagues order online to avoid the lunch line. I don't mind that it is so busy because it means the salad hasn't been sitting out long.
Pretty bad when at 7:30am there is only one bread choice! Asked for toasted and it was only just warmed up. Was pretty cold in middle still and totally stone cold by halfway through eating my sub. Staff member standing there for good 5min+ out back while I waited patiently to be served. And no apology for being held up. Glad this will probably be the only time I visit.
Subway is located at 19 Mulgrave Street, Thorndon, Wellington 6011, New Zealand
You can contact Subway at +64 4 473 5134
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