📍 21 Fernhill Drive, Westgate, Auckland
📍 Address: 21 Fernhill Drive, Westgate, Auckland 0614, New Zealand
📞 Phone: +64 9 832 8090
🌐 Website: myride.co.nz
So I had a problem/concern about a new bike I had purchased from elsewhere, I called up mission and spoke to Aaron. He couldn’t have been more helpful and was very reassuring about my worries not being a concern on the bike. Turns out there was no problem but peace of mind given by him was awesome. Perfect customer service. 5 stars.
Helpful and friendly service. Great price for a display model that was on sale and were happy to make a couple of tweaks I wanted at no cost. Rode off smiling :-)
STEVE was a cool man to support you with clear and honest explanations. Did listen to us, then verified carefully and explain process including quotation. I and my son dropped the Marlin 5 bike off and STEVE called and texted an hour later that the bike was ready to go. Changed tyres, break disk, chain adjustification, suspentions check, and clean chain and lubrication gentely. Love it.
The team at Mission know their stuff. They fitted me into a new dual suspension Epic, sorted the rider position and electronic shifting. Super easy to deal with and really knowledgeable across MTB and road.
I had a generally positive customer service experience with Jeff and Tom, who assisted me in confirming stock availability and provided help while I was fitting my helmet. However, there was a moment after my purchase that slightly impacted my overall impression. When I inquired about whether the helmet included a box, Tom, seemingly unaware, consulted Steve, who commented, "It's probably in the rubbish bin." While this didn't feel ideal, it was the subsequent question regarding an extra pad that led to Steve's remark, "How much is it? It's probably why." This interaction made me feel as though my bargain purchase was somewhat diminished, leaving me to search online for information about what typically comes with the helmet. I believe that regardless of pricing, customer service should remain consistent and attentive. I was initially inclined to recommend this store to friends, but I now have some reservations.
Excellent service and communications. And kindly traded in the pedals on my new bike as the originals would not accommodate toe clips. Very impressed with the variety of bikes and accessories and all of the staff. Very happy customer.
Amazing customer experience from Georgia! Called earlier to check availability for a couple of kid's bike repairs. Ended up going in and Georgia met us and remembered our call. She was able to fix both bikes on the spot! Smiling and friendly and great with kids. If you're looking for great product and service do go and ask for her. Absolutely made my day.
Myride have always provided awesome service for a range of tasks. From bike service, expert advice on bike parts to building me a new bike. Great communication and service at all times. I always have complete faith that the job has been done to High standard.
Really helpful, friendly staff and way better than their competitors whom I visited the same day. This was the main reason I purchased from them as well as good quality bikes available for purchase.
Dropped my bike in Sunday without an appointment to get my brake pads changed. Staff were super friendly and the job was done within 2 hours. Great service thanks!
My Ride Westgate is located at 21 Fernhill Drive, Westgate, Auckland 0614, New Zealand
You can contact My Ride Westgate at +64 9 832 8090
You can find directions to My Ride Westgate by following this map link
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