All Smiles Dental

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Reviews

1. adam brown ★★☆☆☆

   As a loyal customer of several years who regularly books hygiene appointments every three months and uses additional dental services as needed, I was deeply disappointed by the way a recent situation was handled. Due to unforeseen circumstances, I needed to postpone — not cancel — an appointment within 24 hours of the booking. I was then informed I would still be charged a $95 “48-hour cancellation” fee. While I fully understand the need for policies around cancellations, I believe long-standing client relationships and the value of ongoing custom should also be taken into account. It’s disappointing to see that customer care and relationship-building were not prioritised in this instance. As a result, I’ve decided to take my business elsewhere which is unfortunate, as I had previously valued the service here. I hope this feedback encourages a more balanced and customer-centred approach in future.

   almost 5 months ago
2. Tony Zhou ★★★★★

   Highly recommend Dr. Chaelin, I had two upper wisdom teeth extracted and everything went smoothly. She was really patient, explained the procedure/expectations and helped answered my questions before and after the extraction.

   almost 6 months ago
3. faiza Shi ★☆☆☆☆

   I’m really disappointed with my experience at this dental clinic. As a new mom things can be unpredictable, and unfortunately I wasn’t able to make my appointment on time. I called them 10:10 while my appointment was 10 and they didn’t offer me to still make it. I was charged $95 for this, which feels very unfair, considering their strict policy of only allowing cancellations within 48 hours. Life doesn’t always go as planned, and I expected a little more understanding and flexibility from a healthcare provider. This policy is not for me and not family-friendly and has left me feeling very discouraged about returning.

   almost 7 months ago

1. Tasheel Premchund ★★★★★

   I had a exceptional experience at All Smiles Dental , Dr Ali and the staff are the most caring and gentle dentist i have ever been to ,I highly recommend giving them a visit if you need to have a dental checkup

   almost 7 months ago
2. Mariam Faqeeri ★★★★★

   A big thank you to Dr Krystal and her lovely team. My orthodontic work was done with All Smiles Dental, and my teeth look amazing! Dr Krystal and her team were so great at communicating what treatment looked like for me and my teeth and explained clearly what she would do every step of the way. She even went a step further to fill in my chipped teeth, balance out my gums and clean my teeth at no extra cost. After experiencing her high-quality work, I signed up my son and referred my family members to her and her team. I highly recommend doing orthodontic work with All Smiles Dental or any dental treatment. Thank you, Dr Krystal and the team Aroha nui :)

   almost 10 months ago
3. katie Fasher ★★★★★

   I’ve had a lot of work done here this year, and I’m pleased to have finally found people I can trust to do a great job. Thanks Krystal for your precise and thorough work, Andrea who did a fabulous clean, and Jasmine and Talia who are kind and helpful.

   almost 2 years ago

1. Carine Vaccari ★☆☆☆☆

   While the staff were lovely and the service really good; the results weren’t there. I looked worse after my treatment than before and when Kristal acknowledged it and understood my disappointment, she still took 100% of the fees. She said the only way to fix it was through surgery at my own cost of course. I had communicated through my treatment my concerns as I could see it was not going the right way, but she kept brushing it off. Lesson is learnt, there is a difference between a dentist trying to do orthodontics and an orthodontist. There’s a good reason why she was cheaper.

   almost 2 years ago
2. Laura J ★★★★★

   I don't usually write reviews but I went to All Smiles Dental for about 5 years and I've only ever had an awesome experience (as much as you can have at the dentist :) ). All of the staff are lovely - a special mention to Krystal, Jess, Grace and Kisane. As someone with a huge fear of the dentist (as well as having a lot of teeth issues), I really appreciate the kindness of the team. I've moved overseas now but I hope to find a clinic that is even half as good :) Thank you!

   almost 2 years ago
3. Manju Kelkar ★★★★★

   Recently I had teeth extraction treatment at All Smiles Dental. I was very nervous but Dr Krystal's calm and friendly manner immediately put my mind at ease. She is very experienced and confident and everyone in the clinic is so helpful and patient. They answered all of my question and provided lots of support. A special mention of Jasmine Mills, here is a must who made sure to contact me to advice me of what to expect on the day and followed up after the procedure, making sure I was well.

   almost 2 years ago

1. Kay Kay ★☆☆☆☆

   Last week I came into All Smiles Dental for a consultation. I was given an Invisalign treatment plan quote & was told about an Invisalign promotion/open day, which is a free Invisalign treatment planning session (Usual cost of $600). Prior to leaving, Jess went over the treatment plan & promotion with me & my mother. Jess gave us brief information about the treatment plan & cost. However, failed to be fully transparent & thorough when explaining the T&Cs regarding the commitment fee that comes along with the current promotion. My mother & I both left the Dental Clinic confused about the “commitment fee” which is a deposit required to be paid prior to commencing Invisalign treatment. My mother heard that the commitment fee is required to be paid on the day that I come in for the promotion appointment, whereas I heard that I would only be required to pay the commitment fee when I am ready to commence with the Invisalign treatment. Given we were both confused, I called All Smiles Dental yesterday morning & spoke with Jess. She confirmed that I would not be required to pay the commitment fee on the day of the promotion appointment & continued to go into depth about the treatment planning (rather than about the fee that comes along with the promotion). I said to her “So I don’t need to pay the commitment fee on the day of the promotion appointment, but I’m able to pay the fee when I am ready to commence with the Invisalign treatment” to which she responded “yes, tomorrow your appointment is completely free”. I arrived at my appointment this morning & was given a consent form from Talia. In the consent form it stated that I needed to pay the commitment fee of $1950 by the 18th of April (3 weeks post the promotion appointment that I was already there for). I explained to Talia that I had called yesterday morning & that Jess never told me that I would need to pay 3 weeks post this appointment. She went to get Jess to assist me. Jess took me away from the main reception area & brought me into the Dental room. She did not offer me a seat to discuss this situation, I took it upon myself to take a seat as she stood over me the entire time during our conversation. The first thing she said to me was “you don’t need to pay the commitment fee today, which is what I told you on the phone yesterday” to which I responded “yes, but you did not explain to me that there would be a set date that I would be required to pay the commitment fee post this “free” appointment”. Jess then responded, “You will need to pay the commitment fee on the given date as it is required as part of the promotion”. Why was this not communicated with me when I called yesterday morning? I called yesterday morning to receive clarification, yet there was still lack of transparency and communication skills on Jess’ part. I explained to her that my father would be paying for my dental treatment, therefor this is something I would need to confirm with him before consenting to. Instead of her apologizing for her lack of communication & transparency, I found myself apologizing instead. Which was honestly demoralizing looking back at it. I am a Med student and took the day off from hospital practice to spend an hour travelling to this Dental Clinic to be demoralized and told something that should have been told to me on the phone yesterday morning. Please teach your staff the importance of transparency, clear communication and the importance of VERBAL INFORMED consent, as these situations makes your clients lose complete trust in you. Never once did the words “You will need to pay the commitment fee three weeks after your “free” appointment” come out of Jess’ mouth. Why is it so difficult to be upfront and transparent with your clients? I genuinely hope that this was just a communication issue, rather than a scheme to confuse and deceive me. I shouldn’t have to enquire about something twice and still not have an idea of what I am expected to pay, up until I read it on a piece of paper. I will not be returning to this Dental Clinic.

   almost 3 years ago

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