Ponsonby Dentist | Lumino The Dentists

Photos

Reviews

1. Aria Jones ★★★★★

   Being a hyper sensitive client, I pay for quality service here with Lumino Ponsonby my Professional dentist of many years. I straightened my teeth as an adult with Invisalign for the metaphor "a million dollar smile", and still get a lot of compliments even at age of 50 years (I look younger) of my healthy, happy smile. This year I have been unable to yet afford the Professional hygienist which costs $272 that WINZ cannot offer grant assistance for. I am awaiting financial legal compensation to live comfortably. Luckily no fillings this year. Last time I got fillings at Lumino Ponsonby they were white fillings which do not have mercury that can spread around internal body. The Professionals at Lumino Ponsonby are always aware of the hyper sensitivity injecting me with numbing anaesthesia to endure the worthy ordeal. Flossing and electric toothbrush is daily hygiene for health and maintenance. I still want to have my own teeth at 70 years, even older, and smile happily, healthy. Highly recommend this Professional service.

   almost 5 months ago
2. Harry Singh ★★★★★

   I had my care handled by Dr Reem, and she was absolutely amazing. She explained everything clearly, was very professional, and made me feel comfortable throughout the process. A truly positive experience, and I highly recommend her.

   almost 6 months ago
3. Kaitlyn Wilkinson ★★★★★

   Absolutely Recommend Reem! She was very welcoming, gentle and took the time to explain everything clearly. Her skill and genuine care for my wellbeing really stood out! The reception staff were also super friendly and well-organised. I usually get pretty freaked out about going to the dentist, but this visit was really an 11/10 experience.

   almost 6 months ago

1. Rory Cavanagh ★★★★★

   My experience at Lumino Ponsonby was absolutely five-star. Dr. Sunny provided outstanding dental care, high quality work paired with a friendly, approachable manner that instantly put me at ease. My hygienist, Bronwyn, did a fantastic job with my clean; my teeth felt better than they had in years. To top it off, the reception team were polite and welcoming, especially Bethany, who went above and beyond to make sure my visit was smooth and stress-free. Couldn’t recommend them more highly.

   almost 6 months ago
2. Antoinette McLeod ★★★★★

   Highly recommend Bronwyn Weaver , the best hygienist I’ve had in years . Nice to have the consistency of a regular hygienist back at Lumino Ponsonby too , and Bronwyn gives such a thorough clean that I look forward to my 6 monthly appointment!

   almost 7 months ago
3. Chunhong Wang ★☆☆☆☆

   If I’ve had looked the reviews before my treatment, I wouldn’t be there to do my treatment and now just two months my crown came off again quickly!!!! The first time my permanent crown came off was week after they put it on, now just two months, can’t believe it just happened again! Have to spend over $300 to just put it back in Wellington cause I moved out Auckland and can’t get them put back for me, even I they can put it back for me for free I even don’t know if I can still trust. Dr Josh did my root canal treatment and implant crown since March, finally got all done in end of May, during the treatment there were so many issues with waiting for him to be back from vacation, then told me have to do another scan and just wasted the weeks waiting for the crown coming in. And every time after the treatment with the filling and the temporary crowns just scratch my tongue and mouth to swollen and sore then had to go back again and again ask help to shape it better. Thought everything is fine after got the crown so didn’t make any comments, who knows now just two months the crown came off again, have no idea the total around $7000 treatment fee for what? Just kept giving me different pressure, finally can’t be positive anymore, hopefully you can see the reviews and choose right dental place for your teeth.

   almost 2 years ago

1. Devon Bayer ★☆☆☆☆

   Never normally leave reviews, but this is necessary to avoid this happening to someone else! I normally see Dr David Hong (who is great!), but I booked in with another doctor who was very young (maybe around 25?), she looked at my teeth and told me that I needed 4 fillings even though I had just been to the dentist less than a year ago and nothing had changed in my routine, so I asked for a second opinion with David Hong when he was free. He examined my teeth and said that my suspicions were right and she was possibly confusing decay for staining, thus I walked out of there $1400 richer. I will not be returning and I have been a customer for 8 years. David is a great experienced dentist and I am glad he did his due diligence and checked my teeth properly.

   almost 2 years ago
2. Paige Nebbeling ★★★★★

   First time I had my teeth cleaned here the hygienist ran me through a very informative after care routine and eased my anxiety a lot. The staff are incredibly informative, helpful and ease the stress of going to the dentist! Big thank you to everyone at Lumino :-)

   almost 2 years ago
3. Ron Goh ★☆☆☆☆

   *Visited July 2022* I was a regular visitor to the Auckland CBD branch, but I had an emergency issue with gum infection. That was the only branch that had the earliest slot, so I went. The overall experience with the branch and Dr. David Hong was not the best. I was examined by the dentist, and he decided to perform a periodontal treatment with a laser on the infected area. The problem was that he had to move me to a room with a deep scaler, but the room wasn't ready for the procedure. The nurse seemed lost, and many of the required items were missing. They made me wait for 5 to 10 minutes while they got ready. Once it was ready, the dentist performed the treatment and numbed my gum directly with needles. In my experience at other branches, dentists usually applied some numbing medicine to the gum area before injecting the needles, so that was unpleasant. The treatment was completed in 5 to 10 minutes, and it felt like the dentist was in a rush for the next patient. There were no clear instructions given to me on how to care for my wound, how to use the mouthwash, or how to take the antibiotic. I had to ask the receptionist myself for that information. The bill was expensive; it was almost $600 for a visit that lasted less than half an hour. When I went to pay the bill, I informed the receptionist that I had a Southern Cross Easy Claim, and they processed it right away. However, when I got home, I realized that any Southern Cross member was eligible for a 5% discount on the treatment, but they didn't mention that when I was paying the bill. I had to call them the next day so they could arrange that for me. Overall, it was not a pleasant experience visiting this branch. You could really tell the difference compared to the branch in Auckland CBD. The only good thing was that the receptionists were friendly. Unfortunately, I don't think I'll visit this branch again.

   almost 2 years ago

1. L H C ★☆☆☆☆

   Awful experience, they expect you to make expensive decisions on the spot without informing and educating you properly of all options available, seem grumpy and frustrated if you are unsure. It can be emotional to make a big and expensive decision if you’ve just been told you need a root canal. If you are unsure at the time they push you to rebook and come back again at a later date and try to rush you out the door instead of being patient and explaining options in depth to help ease your stress. I was booked with Aline and found her cold and unhelpful and she seemed like she would rather be anywhere else than at work.

   almost 2 years ago

FAQs