Lumino Mount Eden Village | Lumino The Dentists

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Reviews

1. george ★☆☆☆☆

   Have cancelled my appointment twice in the space of one year and have made no attempt at reaching out to make a new booking, won't be going back.

   almost 3 months ago
2. Archie Fletcher ★☆☆☆☆

   This is a review for the service last year when I had a check up, X ray and clean up done. Previously, I was a Lumino customer at a smaller town when I loved further down south, and the pricings have been affordable with a welcoming reception and dentistry. Let me start with the good before I explain why this is rated one star. First of, dentists and team when I came in have been very welcoming. Last year in 2024 (I believe it was around June or May), the Asian lady who checked me and did the X ray up was lovely. She asked me if I like to have cleaning done, I said yes. All was well. Here's the bad part and why it put me off from coming back ever again, hence the one star rating. From beginning to after my dentist appointment, your receptionist lady was not welcoming at all, she looked miserable. No hello, no how are you, just looked up at me from her phone use like a teenage girl who is distracted by a phone, as if waiting until I say something and just my appointment, gave me the form to write down, and that was that - really not what a customer wants to come in to being the first thing to see and experience. I value good first impressions of businesses, unfortunately the worst thing was, when I finished and was about to pay she did not tell me the price at all, sure maybe I should've asked but I didn't think of it because it was under $200 back in a small town at another Lumino, plus doctor's there increased price range along with other places being small towns struggled with businesses out there, and yeah she just turned on the EFTPOS and it was almost $400! For just a cleaning, X ray and check up?! I was shocked, and I was like "That is very much over priced, is there any other options." And she was like I had to pay in full, I had to call someone else for help and after that all was paid but then later on found out that you guys had afterpay which I would've been able to use without disturbing a close relative! She was very rude, no apologies for any inconveniences just "pay up" attitude. Whoever this lady was around May or June last year, she was a Kiwi just like me if it ever helps but never got her name. In conclusion, as a customer first and last time I ever have my own personal business there, the reason I didn't make a review at the moment it happened because I wanted to find another dentist first, in case of risk of conflict, and now that I have my business elsewhere I am confident in sharing how I truly felt at your practice. If things are better now, that's good, but I have a more affordable place that costs under $200 for X ray, cleaning, plus a check up is free! Needless to say, bad first impression of a new dentist practice, but one of the most nicest dentists I've ever met who had my teeth done, such a shame that I've been ripped off completely and had poor customer service from your receptionist. All the best, hope things turn around but sorry to say you guys lost a customer after I left your premises last year. Good day.

   almost 8 months ago
3. Sarah Housley ★★★★★

   The practice is lovely. From the moment you enter the practice you spot the modern clean decor and the friendly receptionist and staff. I had an excellent experience with Dr Sahar today. She carried out a thorough examination and made me feel totally comfortable. Would definitely recommend this dentist and dental practice to anyone. Thank you.

   1 year ago

1. Bec Cribb ★★★★★

   I had the pleasure of being treated by Sahar today. The service she provided was incredible. I had a wisdom tooth removed and as crazy at it sounds, it was one of the most amazing visits I have had at the dentist. The thought of getting a tooth pulled was worse than actually getting it done. It was quick, simple and she made me feel comfortable and at ease. I am so grateful to have found Sahar and hope that I am able to have her as my dentist ongoing. Could not recommend highly enough!

   1 year ago
2. To Yang ★★★★★

   Thanks to Dr. Nate Chong and the team at Lumino Mt. Eden Village for looking after me today! For gentle, efficient, quality dental work this is the place to go. The receptionist was friendly too!

   almost 2 years ago
3. S G ★★★★★

   All my dental needs have been meticulously taken care of by the good dentists at Lumino Mt Eden Village for many years. Special thanks to Dr Tisha Yang for her thoroughly professional work and caring nature when attending to a worn out old molar recently.

   almost 2 years ago

1. Jannette Whelan ★★★★★

   Had my first appointment at this clinic today, lovely team (especially Marnie, thanks). Had a great experience (considering it is dental stuff). Felt very well looked after and booked ahead for next pamper session :).

   almost 3 years ago
2. William Chao (Chaomix) ★★★★★

   Have been here twice now as they provide an awesome service. Dr. Trisha is highly knowledgeable and knows what she's doing and is easy to speak to. Not only do they treat you well, they advise you with good knowledge as to prevent future issues with your teeth. The staff are very accommodating and make it easy to get in and get out. This makes me comfortable in having yearly check-ups with the dentist! Will definitely recommend you to my friends & family if they are looking for good dental care.

   almost 4 years ago
3. Yuzhou Chen ★★★★★

   Had two wisdom teeth extraction under IV sedition a month ago, really nice surgeon and nurses. I wouldn’t believe I had my teeth extraction if I didn’t see two teeth on my hand and two holes in my mouth. Personally, I didn’t feel any pain. Professional work worth the price.

   more 7 years ago

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