Michael Hill Lynn Mall

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Reviews

1. April Viarni ★★★★★

   William was amazing to deal with. He helped me pick out the perfect Christmas gift, gave great suggestions and was genuinely lovely the whole time. Such a smooth and pleasant experience. Will be coming back. Thank you!

   almost 3 months ago
2. Priya Tripathi ★☆☆☆☆

   This store does not deserve even 1 star. Worst service, worst people at service specially the manager, the lady is so rude. Bought stuff worth 800$ and even after that they refused to give a carry bag for it. What a waste.

   almost 5 months ago
3. Jacqui Robinson ★★★★★

   The sales people were really nice and accommodating. He was professional and friendly. The lady down at pascoes was horrible. Nothing but nice things to say about your staff

   almost 7 months ago

1. yana petrenko ★★★★☆

   In early June my parents had purchased a silver tennis bracelet from Michael Hill New Lynn, which was gifted and first worn in early June. Unfortunately, the bracelet broke within an hour of wear - clearly indicating it was faulty or damaged before purchase. When my father and I returned to the store on 6 July to resolve the issue, we were disappointed by the dismissive attitude of the second-in-charge, Varun Vij. Despite explaining that the bracelet had only been briefly worn and broke during normal use, we were told the damage was due to “misuse/customer error” and offered only a repair that would take two weeks. We were further shut down when we referenced Michael Hill’s official warranty and the Consumer Guarantees Act. However, after contacting the store manager, Erica Deng, everything changed. She was incredibly understanding and professional and resolved the issue immediately by offering a replacement bracelet, which I collected this morning. Her kind and efficient communication made a huge difference and turned the experience around. I also want to highlight the rest of the team at the New Lynn branch all the ladies I dealt with in-store were lovely, helpful, and truly customer-focused. Their service stood out and made me feel genuinely supported. One star off for the poor handling of the situation by the second-in-charge, but overall, a great recovery thanks to Erica and the amazing staff. Would definitely recommend Erica and the rest of the team at this branch, but would urge the higher management to rethink their 2IC management position choice to someone who is more customer-service driven rather than ego driven.

   almost 8 months ago
2. Ashleigh Johnston ★☆☆☆☆

   Very disappointed with the customer service I received from the manager of this store. I recently purchased a necklace for my wedding day, it has been in its box since I brought it, tried it on for the first time on Friday and the links of the necklace chain broke. I came into the store on Sunday and spoke to a staff member explaining and said I would like a new chain rather than having it fixed. She said that would be fine but the manager needs to authorise and I had to come back. I went back today and the manager tried to say that the clasp of the necklace had a mark on it and she could not give me a new one. I explained to her that I have not worn the necklace so how could there be a mark? If there is a mark it was brought that way. Her attitude was appalling and she was very hesitant to help me. Terrible customer service. Very disappointed and won't be a returning customer.

   1 year ago
3. Lui Gi ★★★★☆

   Precise information. Nice and friendly staff. A bit pushy with sales tactics but thats their job. Buyer should just be firm with what they want. Happy with the purchase allthough not perfect. Partner bought a trilogy engagement ring but was a little bit big. Michael Hill resized it, paid extra, came back with the engraving almost erased and one of the diamonds was lopsided. But overall still happy with the customer service and the non-judgmental atmosphere.

   almost 2 years ago

1. Harry Donaldson ★☆☆☆☆

   Terrible, bought something to have engraved and got recommended to mister minit, who absolutely stuffed it up. They originally said their engraving costs around $50 as I was looking, but as soon as I purchased they changed it to $150

   almost 2 years ago
2. trish Krishnan ★☆☆☆☆

   The worst customer service experience I had this year with Michael Hill New Lyn. I normally purchase from other branches where they treat customers professionally and nicely. I would never go back there again they don't even know how important each and every customer is. First of all they do not have a product knowledge and top of that the tone of talking is way rude. Sorry but you have lost one customer who ❤️ loves Michael hill dearly

   almost 3 years ago
3. Jithin Kandan Chirakkal ★☆☆☆☆

   "Extremely bad customer service" I went there to return a ring I bought last Saturday from the Albany branch. So, long story short, I was near Blockhouse Bay and thought oh good MH at Lynn mall is nearby and went there right away. Met the guys at the desk told that I want to return the ring and gave the ring plus receipt. Lady took it and went inside to talk to manager over call. Surprisingly according to manager of that specific store items purchased from a specific store should be returned to the same store and declined me by telling go return at Albany branch. The best part is I don't see any discretion for managers to change the change of mind consumer act laid out. Again all the way I drove to Albany branch and told about this incident and they were laughing and telling me that any item can be returned to any store no matter what. I think MH should do a review on the managers and teach them how the returns work. Especially the New Lynn branch members. Never going back to MH again in my life. I am planning to review this incident with a consumer protection lawyer.

   almost 3 years ago

1. Ellie Vuniduvu ★☆☆☆☆

   Customer service at MH New Lynn is pathetic. I bought a pair of Huggie earrings, they gave me different pairs. I returned them. 6 days later, they gave me the correct ones but one of the earrings was clipping well. I returned that pair again and upon returning a week later to collect the replaced pair, I was asked to return the old pairs that I had returned on my second visit. I got so mad I didn’t want the earrings anymore and I asked for a refund. The sales lady weren’t able to process a refund. The manager will process refund when he’s at work on the following Tuesday. Was promised a call on Tuesday- didn’t happen. I called on Wednesday, walked into the store for the refund to be processed. I was promised that I should be able to see the refund on my account within 11 hours. 29 hours has passed and I still have not received anything. What a horrific experience! I honestly give up. Not even worth a 1 star.

   almost 3 years ago

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