📍 80 Saint Lukes Road, St Lukes, Auckland
📍 Address: 80 Saint Lukes Road, St Lukes, Auckland 1025, New Zealand
📞 Phone: +64 9 846 5953
🌐 Website: michaelhill.co.nz
Virginia from the St Lukes branch provided very helpful service, I was stuck trying to figure out what my mum wanted and she was very patient and helped us find exactly what we needed within our budget :)
Had a great experience with Kevin & Queenie. We had a negative experience with a different branch and brought our rings to St Lukes instead. They took care of us and resolved the issue we had with the other store. Thanks so much.
Why do you have a black board advertising $15 earrings when you don’t have any in stock? They try to lure customers in offering free jewellery cleaning and deals only to try and upsell you once you’re in the store. Jokes on them coz I actually buy good quality, but cheap earrings for my daughter and once they said they didn’t have any in stock, only alternatives they could show me, I backed right out of the store. The sales associate said something about the promo being a week or so old. Then why are you advertising it?
Reserved a watch after my online order was cancelled to pick up in person. Got a txt in the morning to say it was reserved. Turn up and the only one they have available is covered in scratches. Why not tell me the only one was in stock was shit BEFORE I drive over the city to pick it up. Incredibly poor service and extremely disappointing. Will never use Michael Hill again.
Awful service, extremely pushy salesperson who kept trying to upsell us on products instead of letting us purchase the $100 item we wanted. Lied to force us to sign up to the loyalty programme.. said there would only be a warranty on our products if we signed up to the loyalty programme and said their staff “wouldn’t be able to find us in their system” if we tried to use our receipt to fulfil the warranty in the future which makes no sense as we have proof of purchase.
Terrible company! Don’t trust them at all. I purchased a ring 12 months ago and took it back to get repaired under the “Lifetime Diamond Warranty.” Got turned back since I didn’t bring it in after 6 months to be inspected before the damage happened. You don’t expect a rings diamond to fall out after one year of occasional wear. Michael hill clearly do not believe in their products otherwise you wouldn’t need to do this. Just a sales con to not take responsibility for cheaply made products. I feel extremely offended after being a loyal customer for years but will never go back.
They work for commission and it shows. Why else would different sales staff recommend to get a wedding band resized over 3 sizes smaller, when I’ve specifically asked for one made to size? Their jewellery is beautiful, I simply dislike their sales methods. Pushing to get a sale through on the day, conveniently forgetting to mention that the item is excluded from change of mind returns, etc. (this was at Michael Hill Onehunga).
Took my wedding ring in that had lost a diamond after not even one day. Was told that because we didn’t get a 6month check, which we were never told about, the life time warranty was void. We asked to speak to the manager who said she was busy serving a customer despite there being 5 sales assistants that could take over and only her that could help us. After 20mins waiting we left. Disappointed. Will never shop there again. FYI make sure you get a 6month check and documentation signed even if not told about it. They will not take responsibility. Also note: in the space of 2 days 4 people told me of diamonds falling out of their Michael Hill rings. Shoddy workmanship indeed.
The staff were very helpful & kind. There was a good range of jewellery, similar to what I had seen online. Prices & services were explained to me clearly.
I have dealt with the same Indian girl she is awesome. Making a commission is apart of her job no complaints about that. I love her customer service skills and the product she advises for me are perfect.
Michael Hill St Lukes is located at 80 Saint Lukes Road, St Lukes, Auckland 1025, New Zealand
You can contact Michael Hill St Lukes at +64 9 846 5953
You can find directions to Michael Hill St Lukes by following this map link
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