Dr. Martens Cuba Mall

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Reviews

1. Greg Dover ★★★★★

   Went in to try some loafers I had heaps of questions about the shoe as I’d never had a pair before the staff were incredible knowledgeable and super accommodating I was served by Jacob who was excellent!!!

   almost 6 months ago
2. Baxter Neill ★★★★★

   Jacob was amazing to deal with throughout a return process, some of the best customer service I’ve ever had. Would give 10 stars if possible! Thank you!

   almost 8 months ago
3. James Eunson ★★★★★

   Just want to give a massive shout out to Jacob (I hope I got the name right). I came in wanting a pair of shoes and they let me compare the original 1461s with those in Nappa leather. Although they didn't have the originals in my size and had to order online, Jacob was forthcoming with advice and had a genuine interest in what I needed. Top quality service.

   almost 9 months ago

1. Nightmare J ★★★★★

   Amazing store, soo clean and tidy and shoes on show beautifully!! Amazing customer service!! Jacob was outstanding with not only customer service but also knowing the shoes and the correct care needed, both when new and then once aged. I will definitely make special trips to the Wellington store. A+++ guys, you need a pay rise!!

   1 year ago
2. Remi Forest ★★★★★

   the person working at the store was really kind and did a really good job helping me figure out my size thoroughly and explained what the other products are for! had a really great experience buying my new shoes :)

   1 year ago
3. Wayne Koorts ★★★★★

   I just bought my first Docs and had a really nice experience. I was helped by Grace, who had excellent advice on sizing and breaking them in.

   almost 2 years ago

1. Guido Serrano ★☆☆☆☆

   I don’t usually write bad reviews as I much rather spend my time writing an outstanding one. This is just an exception. Not a friendly welcoming atmosphere whatsoever. Platypus one block away is the way to go!

   almost 2 years ago
2. Zongna Ji ★★★★★

   A Big Thank you to Grace! My online order has been shipped from DMS CUBA Mall packed by Grace. Absolutely nice and so thoughtful! Details focused service gave me a unbeatable shopping experience! Thank you Grace!

   almost 2 years ago
3. Brianna Wate ★☆☆☆☆

   Bad customer service experience - I asked the lady who was working there on Monday for a size in these shoes that were across the room. She followed me to them and as I picked up the shoe to ask for my size she starts talking to her co-worker and has a full on conversation with them, and I was standing there holding the pair of shoes like uh hello?? she didn't say sorry or anything just continued talking to them until they left. Which lasted a few minutes. It was very rude and uncomfortable and as someone who has worked in retail before - usually/always the customers come first and chats with co workers after, its not that hard to do. Anyway when she finally stopped the convo, the lil lady didn't even apologise just continued wherever we left off and asked what shoe size I wanted. BUT ANYWHOOO shant be going back in there. (Plz hire staff who have a good sense of what good customer experience is)

   almost 3 years ago

1. Lucy Dragicevich ★★★★★

   I had such an amazing time shopping here! I am not from Wellington and was only here for a few days. But this store was amazing I made sure to go each day I was here. The customer service was just phenomenal! I got serviced by Lazarus, and it was just amazing. So friendly and just amazing to chat with! They helped me find which ones I wanted and gave me such good advice and information on them which is always so much appreciated. One of there recommendations being the double line socks which are so amazing I had to go back and get more with some laces. Next time I am in Wellington I will definitely come again!

   almost 3 years ago

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