📍 253 Riddiford Street, Newtown, Wellington
📍 Address: 253 Riddiford Street, Newtown, Wellington 6011, New Zealand
📞 Phone: +64 4 389 2586
🌐 Website: dominos.co.nz
Empty shop so not much of an atmosphere. Really good pizza though. Also had wedges sides and these get a tick of approval. Service is quick and efficient with friendly staff. Parking can be a little awkward but all parking in the vicinity is free.
Very inconsistent store, sometimes it's ok other times it's burnt and has minimal toppings. Some of the staff also round up the price when paying in store, usually by only a few cents but it feels weird. If it wasn't a 2 minute walk from my house I would not risk it.
I ordered for the first time and it was a worst experience. Pizza was of low quality and cheesy garlic bread as you can see in the picture just crispy burn bread. No taste of cheese and garlic. It seems like it has been kept from so long and wasn’t fresh at all.
Thankfully we haven't had the >1-2hr wait that others have described, but unfortunately have experienced our own issues. The delivery was longer than the app stated and was changed from ETA to "rate your order" prior to actually getting our pizzas, which was worrying. On calling the store, we were questioned why we used an international number (even though the order was prepaid) and had to justify that we are on holiday. As for the location of our order - apparently my husband looked threatening (??) when the delivery rider approached and he ran away without delivering our order. Don't get me wrong, as a woman always worried for my own safety at baseline, I get it - safety first, but it's just so weird under these circumstances. We ordered. We pre-paid. They knew they were delivering to a guy at this address. There was a guy waiting at said address. Their job is to deliver to people. This was not an unsolicited interaction. Also, my husband isn't the scary looking type (maybe I'm bias?). He didn't ask a name. They didn't even try to call to clarify. He just... Rode off. With our pizzas. After justifying to the store via phone that our order was not wrong or fake or whatever, the rider returned with our order. I wouldn't mind knowing what happened in between the store and the rider returning with our food because our pizzas were completely mangled. See pictures. Anyway, pizzas were still warm and we got them I guess? Good flavours and the toppings that were still intact were generous. Also I get to call my hubs scary looking now, so that's a bonus. To be genuine, though, I hope that rider is ok and I'm sorry for whatever poor interactions he's been subject to in the past which have lead to a fear for his own safety in his job.
I ordered online but after 4 hours I had to collect my own order in store, in the rain. I phoned and they assured me that it was delivered but when I got there the pizza was there and everything was cold. Now I’m hungry, have a headache and really not enjoying anything
Awful experience multiple times, once had a delivery order show up a hour and half late but it showed as delivered well before it had arrived, tried calling the store with no answer when it had eventually arrived everything was stone cold which was a complete waste of my time and money which I never got back for this horrible service. Ordered again today because it won’t let order from any other store for delivery, it was still 15mins late from the times I was told at least the food was still somewhat warm but the bloody pizza hadn’t even been cut and I requested to leave at the door with no contact delivery due to a jumpy cat but the driver failed to read the instructions and proceeded to arrive blasting music, stomp up the stairs and bang on the door. Most awful service I’ve seen from anywhere, if you want edible and warm food to be delivered on time and the delivery instructions to be followed and at least have the pizza cut up go literally anywhere else in Wellington
Horrific experience. Good took 1.5 hours to come. Had to chance multiple times to follow as said it had left at 20mins on the app. They never knew where it was. Eventually I was hung up on and when tried to call again they didn’t pick up. My friend had to call and surprisingly they picked up straight away. Hung up on him so we had to use another phone.. it finally arrived cold. But we didn’t turn it away as by now we were upset, tired and too hungry to have to order from somewhere. No offer of compensation. Worst experience with fast food I’ve ever experienced. Lost a loyal customer today and reading other reviews this is a common occurrence at this store
Horrible experience ordering delivery!!! Ordered 1.5 hours ago. Supposed to be delivered 40 minutes ago, no contact from them about a delay… no driver, no food. When I finially got through to speak to someone over the phone after 20 min of trying… they had no idea. They asked me to wait another 20 minutes. The reason I ordered as I was tired after long day and really didn’t Intended to stay up all night to wait for pizza and drink. Never again. Ps. If they told me I would have order elsewhere and had a good night with other food. This way obviously, I’m just upset and hungry. Thanks!
I made an order, was called and told it couldn't be delivered on the night so I asked for a refund which I was told I would receive in about 10 business days. Four months later and still no refund, attempts to call the store are barred by managers never being in and when they are, they pretend they can't hear me and hang up. "100% Dissatisfaction Guarantee."
“We shouldn’t deliver to you because of your stairs so feel lucky” The delivery driver demonstrated a hostile attitude towards me simply because she had to deliver the order up the stairs to my location my front door. This kind of unprofessional behavior is unacceptable and left me feeling quite dissatisfied with the overall service. To address the issue, I attempted to contact the store multiple times regarding the problem. Unfortunately, they did not answer my calls initially. Frustrated with the lack of response, I decided to take away my caller ID and call again. Surprisingly, they picked up the call only when my identity was concealed. This lack of promptness and responsiveness is certainly not the kind of service one expects, and it makes me doubtful that my complaint will be effectively addressed. Furthermore, upon receiving the order, I noticed that one of the pizzas, specifically the New Yorker, had a significant lack of cheese. The photo I have attached clearly shows that most of the cheese was missing. This is highly disappointing, especially considering the price I paid for the pizza. Such a mistake is unacceptable, particularly in the current economy where every dollar counts. To add insult to injury, when I expressed my concerns to the Domino's staff, I was told that in the future, they would not be able to deliver to me due to the presence of stairs. This response is both shocking and disheartening. As a regular customer Given the combined issues of the hostile attitude of the delivery driver, the lack of responsiveness from the store, the poor quality of the pizza, and the unprofessional response regarding future deliveries, I have decided not to patronize Domino's Pizza again. Such a disappointing experience is not worth the time and money. I hope that Domino's Newtown takes this feedback seriously and works towards improving their service to provide a better experience for their customers.
Domino's Pizza Newtown (NZ) is located at 253 Riddiford Street, Newtown, Wellington 6011, New Zealand
You can contact Domino's Pizza Newtown (NZ) at +64 4 389 2586
You can find directions to Domino's Pizza Newtown (NZ) by following this map link
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