Emily Stringer
★☆☆☆☆
Terrible experience, very disappointed in how they took advantage of their customers. Was in the shop yesterday looking around, lifted a mug by the handle (as per normal use) and it immediately broke off with no pressure. Apologised and showed the lady in the shop. She insisted it was my responsibility to pay for the faulty item, despite accepting that the item was the issue and that ‘this is the first time this has happened’. After being pressured to pay and upon further discussion, the staff member refused to give us a refund and asked us instead to select a different item. Beware of purchasing, or even touching, any items from this shop, as they do not take responsibility for their faulty stock.