As first-time spa owners, Katrina's knowledge and expertise made purchasing the right spa for us so much easier. She listened to what we wanted from a spa experience, and we were able to confidently choose a spa that works for us. Most importantly her after sales service around water chemistry has been second to none. I would recommend anyone considering buying a spa to go and speak with her at the Spa World store in Tauriko. Thanks Katrina!
Karl Ruby★★★★★
The easiet Asset purchase ever. It all started with Katrina at the Spa World Tauranga showroom. She had amazing customer service skills, product knowledge was amazing and super friendly to deal with. Once we had signed up and ordered the spa the delivery and install process was just as smooth. We had done our research on the Website and the instructional and product videos were invaluable to show me how the pool works, the features and the trouble shooting with water quality etc, a fantastic website.
The delivery team asked for a video showing the delivery route to be taken to the spas final location and show measurments of obstacles like our 12 steps onto a deck etc. Once this was uploaded the delivery was booked in the following week so super quick delivery.
On the day the team arrived early and they had everything they needed to get the spa from the trailer up the stairs and to its final resting place ( very efficient). Billy and Alamaine stayed to complete the install and their knowledge of the product and speed of install was impressive, they were super friendly, had a great sense of humour and were just geniune nice guys, i was really impressed with how they spoke about their company which shows Spa World has a great culture, you seldom find employees talking about their company so well now days. I do think Andrew should shout them a pool each so they can unwind after a day of pushing and pulling spas around properties like mine, just do it under health and safety lol ( told you boys i would say something).
Billy showed me how to bleed and set the pool up walked me through how the eco core heat pump worked ( this is amazing i would not have a spa without a heat pump now) and how to use the controller etc. The spa was up and running within 1.5 hours. These two are superstarts.
The spa itself is brilliant we had our old pool for 34 years until it died but this new Fisher 5D is totally amazing we love it and look forward to many years of soaking.
Thanks Spa World, Katrina, Billy and Alamaine for your amazing service.
Gavin Peebles★★★★★
It was an absolute pleasure dealing with Katrina from Spa World in Tauranga. She was very friendly and full of knowledge while giving us help in choosing the right spa for us. There was no pressure from her to make a decision which gave us time to think about what we wanted. The guys that came out to install the spa were awesome as well. Again full of knowledge and respect and they done a great job with the install. Definitely recommend Katrina and the team if you are looking for a spa.
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Tony Barrington★★★★★
We walked in to Spa world with a handful of knowledge and a rough idea of what we were after, upon leaving we were sold on the idea of owning a spa from Spa world. Katrina's level of knowledge, expertise and professionalism along with the service Spa World offer when purchasing, delivering and setup clenched the deal. We highly recommend Katrina at Spa World Tauranga if you are in the market for a Spa or Swim Spa.
Graeme Tregoweth★★★★★
Katrina is fantastic to work with. She helped us choose our spa pool by sharing worthwhile information about a range of models and what they could offer us. Katrina cleverly worked out exactly what we wanted through our discussion. We felt well listened to and not pressured to buy immediately. A highlight of our shopping experience was Katrina's invitation for us to jump into a showroom spa for a test run! We appreciate the after-sales service Katrina provides. She gets back to us promptly with answers to to our questions and checks in with us regularly to see how we are getting on with our new purchase.
Peter Young★★★★★
We had the pleasure of dealing with Hamish at spa world Christchurch who was very friendly and approachable, his product knowledge made our purchase easy. His communication both before and after delivery has been outstanding. We have had our pool for two weeks and couldn’t be happier with our choice. Thanks again Hamish
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Sarit Singh★★★★★
Katrina is awesome! She was always happy to help and made the process of purchasing our swim spa so easy. She provided reassurance and guided us with all our enquiries regarding where to place the swim spa and she communicated with the tradies to get the correct concrete slab and electrical connections sorted. She communicated with us throughout the process and kept us informed of the delivery date and times. Again Katrina is awesome!
Gustav van Greunen★★★★★
Our visit to Spa World Tauranga was such a positive experience. What started off as a fact finding exercise ended in a purchase on the day. And this was all thanks to Katrina Wilson. She offered the kind of service you always hope for - the way she engaged, her passion for her job, how well she knows her products, follow-up communication in keeping with promises made, and after-sales sevice. Well done Katrina and well done Spa World.
Hanlie van Dyk★★★★★
Katrina not only knows the product inside out, she has a genuine interest in you as a customer. She listens to your needs and match up the best product to your needs. She goes the extra mile to ensure you enjoy your purchase and make herself available to coach you through new experiences. She is approachable and it shows that she genuinely enjoys what she does and has faith in the product she sells to you. From all the companies we contacted and visited, we were not bombarded with phone calls and emails after contacting Spa World Tauranga, but when we had a question, Katrina will inform us or direct us to the correct person. A SwimSpa is an expensive enjoyment to add to your home, but SpaWorld makes it such a comfortable buy when you know knowledge and help is only a phone call away.
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FAQs
What is the address of Spa World Tauranga?
Spa World Tauranga is located at 32 Paraone Koikoi Drive, Tauriko, Tauranga 3173, New Zealand
What is the phone number of Spa World Tauranga?
You can contact Spa World Tauranga at +64 800 325 000
How can I get to Spa World Tauranga?
You can find directions to Spa World Tauranga by following this map link
