Booked on line for a room with a bathroom, paid, rang to confirm. Turn up and they had double booked so try to put me across the road in a single bed with a shared bathroom. No where near good enough. Should have tried harder if they messed up
Something fishy going on with Sandy Feet Hotel also known as North Beach Lodge. We arrived after check-in after driving all day, many apologies, why an establishment like this hasn't created a later check in system, I'm sure we are not the first. After a rude phone call from a man that talked to us like we were children late for dinner with our strict parents. We apologised and said we were on our way, he told us the key was in the door and Mary was waiting. Feeling nervous but tired we tried to enter quietly not to disturb other guests, noticing my name written on a white board in the entrance way that felt very invasive. Mary came at us with heed as she wanted us to explain ourselves, why we were late, I tried to explain but being shouted at the way we were I felt moreso like I needed to stand up to being treated that way more than anything else. She demanded I show payment, and when I explained it was through booking and they have my details she demanded we just leave, that was a grateful invitation that we took immediately. If you've read this and still book at the newly named North Beach Lodge then you've chosen your path. We ended up driving to Marble Hill Doc site, and slept under the stars a stunning evening after such a strange situation.
I booked and paid for 3 nights accommodation from Monday 29th. When we arrived to your motel we found it has a long steep stair case which we were not aware of at time of booking This made it unsuitable for my partner and his spinal injury. We decided to find somewhere else for our 3 nights and you told us you were happy to refund and would contact me. 1 week later and I have not heard from you or received a refund. According to the CGA I have a right to a refund as room was not as advertised
This place has a very confident hotel and the room number was four. There were three beds and the shower was comfortable and hot shower was hot and comfy. I know the owner is a little bit strict about the hotel rules, but if you use it nicely he will say nothing so I love this hotel. There is a free wifi there too! I recommend this hotel to everyone!
I love this clean room! My bed is like a cloud! I've only booked for a night so can't comment on service, tho check in was hassle free (cheers!) I've decided to stay another night if my bed is available when I wake in my comfortable warm!
I recently had the unfortunate experience of my son staying at this dreadful motel, and I can confidently say that it was nothing short of a nightmare. From the moment he checked in until the day he left, everything about this place was a disaster. But what's even worse is their adamant refusal of giving a refund for the 4 nights he owed him alrhough he said he would, despite the appalling conditions they subject their guests to. this nightmarish excuse for a motel. If you value your sanity and your money, find somewhere else to stay. This place is a disgrace to the hospitality industry, and their refusal to offer refunds only adds insult to injury. Do yourself a favor and avoid this motel at all costs.
WORST HOSPITALITY EXPERIENCE IN NEW-ZEALAND. The owner is such a rude man, who talked to us in a very disrespectful way and didn’t honour the booking engagement. When we had our check-in, he showed us a different room that we booked for 3 nights. “LEAVE IT OR TAKE IT!” Was his words—- Shocked, which let us without words for few seconds as we obviously didn't want to stay there. Such a RUDE answer! A “Sorry” would have been more than appropriate for his mistake. Every room have different features, you don’t end up luckily with the ensuite, and each have their own booking space online! Unfortunately we couldn't move as we didn't have the car anymore and loaded of luggages as we were leaving the country. HENCE the whole purpose of the 3 days booking that we did few days in advance. We negotiate to move the last night to the room we initially booked. No communication till the last day, when a friendly housekeeper told us the room was ready and told us that if we leave the room before 11:30am it will be perfectly fine, as it was a last-minute notice. Not 1 minute later, Rude person came. No "Hello", just "please Leave the room NOW" showing it with hands as he was showing exits in the plane! Maybe we needed a picture as well?? Rushing us without notice and on top of that, using bad manners. End of afternoon, back to the room, it's cold, a rainy autumn day, end of March, we decided to switch the heater, where it's mentioned "do not use in summer". 30 seconds later, the owner knocked and say "Do not use the heater, it's written "DO NOT USE".”. Yes, we read it as well, the whole inscription mentioned "summer". It's not a big deal, you can tell us in a "Normal" way. Why using such an aggressive authoritarian tone?? Not needed and again, disrespectful. All in all, such an Horrible communication, please do something about it for whoever are coming to your place, which of course we don’t recommend. We plenty understood from the beginning you were the owner, who didn't take responsibility of the mistake of the booking, but We are Your Guests, the one you provide accommodation for, and make a living out of it. So a minimum of respect, as a person in general, and as working in hospitality would be more than needed in your case.
Obviously a place that is 20-40$ cheaper than most hotels downtown will be popular. We got a good night's sleep for a decent price. That being said, you do get what you pay for and though the room was cozy enough, the overall accommodation was a bit messy. Even with a lower end place, it doesn't take much to keep it clean and if the owner simply cared to take fifteen minutes to pick up the clothes, wipe down the outdoor tables, and pick up the random shoe decorating the front yard it would go a long way. Also, when we asked if we could check out at 10:30 instead of 10am, a very reasonable request, he answered that there was no chance and 'if you want to pay 5000$ for a 5 star place then you can ask for a late checkout,' which was a shocking response to a fair question. I've stayed at hundreds of hotels over the years, none of them 5 stars, and have been granted late checkouts many times. Finally, there is only one very tiny bathroom and shower for six rooms, which isn't enough for 12 guests and can lead to some near emergency situations... If you catch my drift... The kitchen is a nice touch though. You should just imagine it as a cheaper hostel and then your expectations will be managed.
Had organised a booking here for one nights stay via booking app, a good week plus in advance, get a call from the owner one day before my stay to just casually tell be the rooms been double booked, took no responsibility and carried on to instruct me on how to book elsewhere and asked for me to cancel booking online witch makes it out to be my fault, not professional. Will never book here again
Lovely place and friendly, informative staff. Not sure where to go next? Try sandy feet! It is wonderful and the rooms are stocked with hot chocolate (as well as tea and coffee) The city is only one bus away, the milk is provided and for the low cost of conversation you may get help figuring where to continue the adventure. Myself and partner have stayed at sandy feet twice and we happily and highly recommend.
Sandy Feet Hotel is located at 148 Palmers Road, North New Brighton, Christchurch 8083, New Zealand
You can contact Sandy Feet Hotel at +64 274 634 444
You can find directions to Sandy Feet Hotel by following this map link
550 Memorial Avenue, Harewood, Christchurch 8053, New Zealand
294 Montreal Street, Christchurch Central City, Christchurch 8013, New Zealand
11 Claxton Place, Saint Martins, Christchurch 8022, New Zealand
94B Picton Avenue, Riccarton, Christchurch 8011, New Zealand
2 Charlesworth Street, Woolston, Christchurch 8023, New Zealand
309 Cashel Street, Christchurch Central City, Christchurch 8011, New Zealand