📍 218 Moorhouse Avenue, Sydenham, Christchurch
📍 Address: 218 Moorhouse Avenue, Sydenham, Christchurch 8011, New Zealand
📞 Phone: +64 3 982 4825
🌐 Website: la-z-boy.co.nz
Over the last couple of weeks we have visited twice and purchased 7 pieces of furniture. Quality furniture. Thanks Craig for your great service.
We purchased two leather sofas last year (a 3-seater and a 2.5 seater), only to discover that the larger one lacked support and cushioning, to the extent that it wasn't fit for purpose. Eventually we were offered a replacement set, and after a 4 month wait, this arrived from the factory in Thailand last week. Whilst the original issues seem to be somewhat improved, the upholstery finish on these new sofas, is appallingly bad. The leather is puckered at the corners, some seams don't line up, and there are pieces of timber protruding out from under the leather. Definitely not what one would expect for almost six and a half thousand dollars! The La-Z-Boy brand was once considered to be a quality range, but sadly that seems to have changed in recent years. If you are after quality, consistency and accountability, then I would strongly urge you to look elsewhere.
Poor quality products, not anything like LayZBoy used to be. My parents purchased a sofa, it had many faults. The complaints process is unhelpful and purposely difficult. No one really cares, no offers of help or resolution. In the end we used the change of mind policy they had hiding in the terms of sale just to put an end to it, this cost 25% of the purchase price!! We recommend you shop around, this shop just sells the same imported low quality furniture that many other stores do. Mum and Dad were used to quality LayZBoy from earlier days and assumed the higher prices here would reflect good quality products, this is not the case from our experience. If you're younger and can be bothered arguing about faulty products then maybe try shopping here. Don't let your elderly parents shop here thinking it is the LayZBoy of the 1980s they will be sadly disappointed and it will cost them a considerable amount of money to find a way out of the dramas they encounter. The staff are not helpful after the sale and use high pressure sales tactics on elderly customers. One of the staff said the manager was not available when approached to discuss the faults only to then say he was the manager a few days later. Not recommended.
La-Z-Boy Moorhouse Avenue Christchurch has great customer service. I bought a zero gravity Altos recliner but wanted it before my overseas trip. Jeevan Sharma the salesperson promised to get it to me before the trip and delivered the heavy recliner on his own when the warehouse refused delivery on the due date! This is truly 5 star customer care. Our heartfelt gratitude to you !! FANTASTIC
Very Dissapointed with the various stories they have been telling with regards to the delivery. 1st story on the day of purchase (12/02/2023) We can see all items are in stock in our Tauranga warehouse, it can be delivered early April. 2nd story (09/03/2023) We have made a mistake with your order.Your 2-piece set has been sent to CHC, but the 3 piece has been sent to Auckland warehouse by mistake. We will dlever the 2 piece (which they did) however the 3 piece will be delivered begining of April. 3rd story (28/03/2023) We have an update to your delivery, unfortunately. we have issues getting your stock into New Zealand (wasnt it in NZ all this time), so it will be getting further delayed till end of April. When we called the store, we were told that we may be able to get one from Tauranga warehouse, but it will take a couple of weeks. Almost 2 months since the purchace and we dont have our goods yet. We are expecting family from overseas and by the time we have the sofa they are gone. Seriously, I am sick of hearing different stories each time. If it is not in New Zealand, why can you not be upfront with the customer, we couldve looked for a different model or store. I have serioulsly lost trust with Lazyboy New Zealand. My account number is 306902 Would NOT recommend to anyone at all.
Appalling "service". tl;dr I went to the store to replace my current La-z-boy recliner chair. As a person living with chronic illness/disability, who practically lives in her chair, it is important to me to choose the correct product, even if it is a large expenditure compared to my income. Unfortunately, when I came to the store, the salesperson, who had greeted us in a friendly enough way, when we first entered, seemed to quickly make up their mind that we would not be the kind of people who could afford their product, and treated us with an utter lack of professionalism. True, they went through the motions, but every part of their demeanour made me feel unwelcome and as if I was wasting their time (despite there literally being no other customers in the shop). I don't know what was perhaps going on in that person's life to make them act possibly less than their usual self, but this was unacceptable. Prejudice is ugly and all people deserve to be treated with dignity.
Had a great experience purchasing a lounge suite with La Z Boy. Was great to find a place that had plenty of couches with high backs and a wide range of materials. Staff were friendly, helpful and made the process easy. Wait time is reasonably long but this worked with out situation.
Jamie spent considerable time with us assisting in our selection of a suitable recliner for our new unit. He was very helpful and made appropriate suggestions to assist in the selection process. Would highly recommend him.
La-Z-Boy Christchurch is located at 218 Moorhouse Avenue, Sydenham, Christchurch 8011, New Zealand
You can contact La-Z-Boy Christchurch at +64 3 982 4825
You can find directions to La-Z-Boy Christchurch by following this map link
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