📍 12 Coppell Place, Hoon Hay, Christchurch
📍 Address: 12 Coppell Place, Hoon Hay, Christchurch 8025, New Zealand
📞 Phone: +64 3 338 2534
🌐 Website: mcmasterheap.co.nz
Staff are so friendly and genuinely love the animals. I love taking my dog there as they do everything possible to make the visit pleasant not to mention their knowledge of animal health. Wonderful place with great staff.
Seriously fabulous clinic where all the staff from the front desk up are dedicated to ensure you and your precious babies are treated with respect and professionalism (and a few pats and treats for the furbabies along the way).
This is one of those places, you walk through the door and you just know it’s going to be good. From the reception team to the consultation. So great! I had previously taken our wee dog to another practice but had a niggle and as I work in Radiology, one of our students said she previously worked as a vet nurse. The conversation lead me to book an appointment here and I’m so glad I did! I had a consult with Michelle and her knowledge and experience made me feel like we’ll get to the bottom of this. The detail given and then the after consultation was top notch. Will look forward to the 3 week follow up. Feeling really happy!
They've looked after my family of pets in stellar fashion. Professional staff with a real compassion when times get rough to help in every which way. Always accommodating with squeezing you in when the odd situation requires it and always make my loved fluffy ones care priority.
Amazing specialist who do a great job and that really do care for your pets.
I am not a person who reviews the services of providers but i have been troubled by the events and our family experience at the end of 2022 when we had our much loved dog Cookie euthanized at home, thinking this would be the best outcome for our lovely Cookie to end her life. Unfortunately the vet botched the attempt trying 5 times to find a vein and thus stressing Cookie before eventually giving her a sedative before the fatal dose. Needlessly to say our pet died in stress and we were left in tears. After a week or so i visited McMaster & Heap to express our displeasure in the way our dog and family had been mistreated and don't forget at a "cost". We wanted the practice to realize that they may have a training issue with the procedure and how it is performed. Our personal vet was shocked and saddened by what we told her and she said she would pass the information onto the relevant persons. We have not heard back from this practice, which indicates a lack of caring and just a money grabbing institution.
Great customer service, Willow had some fans. Also on the flip side, thier compassion and love around pets who have past and have come to rest again, so I thank you for that. I'll be back.
We were referred to Steve by our usual vet when our cat was having eye problems. He was patient, compassionate, and really went out of his way to explain what he was seeing in our cat, what it meant or could mean, and giving us options for next steps. When after a few months it became apparent our cat was going to lose his eye Steve answered all our questions, was completely up front about costs and recovery time, and did an excellent job on the surgery. While we hope to have no more animals with a severe eye problem in the future, if we do we know we'll be in good hands with Steve :)
Interesting place to stop for a visit. I've driven past many times and this time I stopped and so glad I did. The rain didn't dampen (excuse the pun) my enthusiasm. Didn't try the coffee so can't comment on that.
Was referred here by my regular vet for some specialised surgery. They took great care of my dog. Were lovely to talk to, very engaging. Totally recommend!
McMaster & Heap Veterinary Practice is located at 12 Coppell Place, Hoon Hay, Christchurch 8025, New Zealand
You can contact McMaster & Heap Veterinary Practice at +64 3 338 2534
You can find directions to McMaster & Heap Veterinary Practice by following this map link
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