Customer service staff seem tired and dismissive, verging on rude and abrubt. If you dont know what you want etc they appear frustrated. So initial interaction quite off putting...BUT actual senior technician staff and pharmacists behind counter exceptional in advice, knowledge and service. Come out and explain the medications and how prescriptions work etc. Empathic and questioning of your actual needs. So back counter team are caring, kind and educational.
TP Rotaβ β β β β
Papamoa Pharmacy - Where Warmth Meets Exceptional Service!
Papamoa Pharmacy stands out not just as a pharmaceutical hub but as a beacon of warmth and outstanding service that elevates your healthcare experience.
Conveniently nestled in Fashion Island, adjacent to The Doctors Papamoa, this community pharmacy exudes a welcoming atmosphere from the moment you walk in. The owner is a true gentleman (I think he is the owner?), personifies friendliness and helpfulness, making each visit a delightful experience.
Beyond the owner, the dedicated ladies at Papamoa Pharmacy embody a commitment to service. Their friendly and helpful demeanour creates a lovely ambiance, ensuring your visit is not only about picking up essentials but also about connecting with a supportive team.
Papamoa Pharmacy isn't just about providing a range of pharmaceutical products; it's about personalised assistance that transforms your visit into a quick and easy The staff's willingness to go above and beyond ensures you leave not only with your necessities but also with a genuine smile.
While Papamoa Pharmacy may not boast unicorns, its unique charm lies in the combination of a welcoming owner, supportive staff, and an inviting environment. It's a place where your health and happiness take center stage, wrapped in an atmosphere of genuine care.
For those seeking more than a traditional pharmacy β a place where friendly faces greet you, assistance is offered with care, and a welcoming environment prevails β Papamoa Pharmacy is the destination. Step into a world of wholesome service, where every interaction is infused with warmth and a commitment to your well-being!
Jaime Louise Puddefootβ ββββ
Rude staff.
Twice Iβve been here and twice terrible experiences.
First time I asked if they stocked Be Pure which clearly the lady didnβt like as I was rudely told no.
Second time I went to pick up a prescription and the lady interrupted my phone call to tell me it was ready expecting me to get it right that second and when I went to pay the lady was rude when I asked if they had both.
Will never go back here.
Tanya Nolan (Benji)β ββββ
Terrible customer service and attitude from a particular staff member. The other staff are lovely, but unfortunately I will not return again to this pharmacy due to her! This lady is ruining your business! After relaying my experience to a family member and friends they too have had similar experiences here and stopped using the store a long time ago!
I suggest the lady in question, who also needs a lesson on how to wear her mask correctly gets some customer service lessons or moves on to something more suited to her demeanour.
Tanya Nolanβ ββββ
Terrible customer service and attitude from a particular staff member. The other staff are lovely, but unfortunately I will not return again to this pharmacy due to her! This lady is ruining your business! After relaying my experience to a family member and friends they too have had similar experiences here and stopped using the store a long time ago!
I suggest the lady in question, who also needs a lesson on how to wear her mask correctly gets some customer service lessons or moves on to something more suited to her demeanour.
Dear Customerβ ββββ
A staffer refused to scan my membership barcode just because I showed it one second late. I wonder if the system or the staffer is unkind. Bad shopping experience.
Rod Schubertβ ββββ
Unfortunately looking at the barely 3 star review status of this pharmacy, I understood with my experience today.
Noting the representative I dealt with does not deserve the 1 star, rather, the owner as was made clear is where the poor rating is directed. I felt the representative was relatively professional in her dealings with me, making the best of poor and unnecessary rules imposed in my view. The only issue I materially had with this interaction was asking to swipe my credit card (ie take it from me), which is actually improper and is against the terms of credit card holders obligations. Read on to understand this further. Perhaps the owner may wish to spread the policy focus and ensure some real risks are considered, as I do wonder how many credit cards at this pharmacy are being swiped for clients.
It was established and pertaining to the above that the owner had come up with their own mandate, to instruct exempt mask wearing clients like myself, from coming in. Therefore this is outside the current government mandate, and is essentially discrimination on a individual business basis. It is good enough for the government but not good enough for the owner. In the end I kept a 2m distance when I was finally invited back in to swipe my own credit card, after I explained my viewpoint on exemptions.
It is disappointing that this pharmacy are enforcing more measures outside what is required. I would say the staff aside from the staff member that served me, were standing in the corner as I politely said good-bye, without reciprocating.
Overall a pretty unfriendly place, suggest the Papamoa Plaza. The staff there are pleasant and can crack a smile. They also don't have an issue with rightful exemptions. It's really not about the exemption, it's about further division and this pharmacy wins there.
Vivian Messinaβ ββββ
Poor and disrespectful customer service.
I went this afternoon to the pharmacy to get isopropyl alcohol to clean my cameras lens ! And the blonde lady even asked me how many or for what for! Sheβs just said β I canβt sell you so many because people does Pi (drug) with that.β
I felt really embarrassed and offended !!!! Iβm an artist and I went to get 6 isopropyl to clean my equipment which I have a Photoshoot this week ! ( Iβve explained that to her! And sheβs just said I Canβt sale it for you )
So I left the alchemist and went to the pharmacy at countdown in bayfair! ( Iβve got my isopropyl to clean my equipment at bayfair)
Thatβs is racist behavior ! And so disrespectful! I was there around 5:30pm this afternoon. (Today)
Feel free to check my professional website VivianMessina.com
Instagram @vm.artdesign
Iβm So upset!!!
New Review
FAQs
What is the address of Papamoa Pharmacy?
Papamoa Pharmacy is located at 26 Gravatt Road, Papamoa Beach, Papamoa 3118, New Zealand
What is the phone number of Papamoa Pharmacy?
You can contact Papamoa Pharmacy at +64 7 572 0395
How can I get to Papamoa Pharmacy?
You can find directions to Papamoa Pharmacy by following this map link
