House of Travel - Hamilton City

Photos

Reviews

1. Megan Carpenter ★★★★★

   Liz Turney was exceptional to deal with. She was friendly & very responsive to all contact. She was able to provide a great package for my friends & I. I will definitely use Liz for future travel next year. House of Travel is my go to for travel agents with expertise. 10/10

   almost 4 months ago
2. Kenzie Workman ★★★★★

   I recently booked a trip through house of travel with Kim, and the entire experience was seamless from start to finish. Kim was incredibly knowledgeable, responsive and very patient when I was indecisive! She helped me plan my holiday and offered awesome tips and recommendations for local attractions and dining. I highly recommended Kim and house of travel to anyone looking for a hassle-free and enjoyable travel planning experience! Before clicking NEXT, please select and copy your comment to make adding a review that little bit easier.

   almost 8 months ago
3. Anne Moltzen ★★★★★

   Angela always give 200% we've always had excellent commitment from her and we're glad she's our agent for this trip. She looked into so many options for us fir our land tour and we're very happy with the outcome

   almost 8 months ago

1. David Firth ★★★★★

   Angela has a friendly engaging manner, is very knowledgeable and quickly determined our style of travel providing great advice. She has been very prompt at responding to emails and putting plans/bookings in place. Highly recommend.

   almost 9 months ago
2. Laura Watson ★☆☆☆☆

   Disappointing service. Had a Samoa Resort package confirmed by Cooper. I paid $4.7k, then he called 30mins later saying the resort is actually booked, but he’s reserved another room at another resort but I need to pay an additional $1300. Appalling that they took my money, then confirmed the booking with the resort, I would assume it would be the other way around. Thankfully a full refund was processed. I was warned my multiple friends not to use HOT but was excited to use a travel agent for the first time. Cooper was friendly and professional but overall, poor service and very little remorse for the mishap.

   almost 2 years ago
3. Madison Fox ★☆☆☆☆

   Would rate it negative stars if I could. Took them over 2 hours to reply to me meaning I missed out on the original flights. In their words “next best available flight” was more than $350 difference. Huge waste of my time and money.

   almost 3 years ago

1. Mike Gray ★☆☆☆☆

   Poor service and staff not listening to what the customer request Need to go to the Philippines ASAP Reply long stop over in Singapore can you use a different airline Qantas airways reply it's very expensive did not tell me the cost Very unprofessional

   almost 3 years ago
2. ken billing ★★★★★

   We have been with house of travel for a quite a few years , found them very helpful good to deal with . Ken Billing .

   almost 4 years ago
3. Peter Kinley ★★★★☆

   Friendly and professional. In the past I've always either arranged my own travel or had it arranged for me by someone at work, so this was my first time using a travel agent. There were three things that stopped me from giving a higher score. 1. I'm convinced, with the benefit of hindsight, that I got the best deal. 2. It took ages of sitting around to get anything organised - if I'd wanted to spend all that time I'd have made the arrangements myself. 3. And finally, when I made the final payment I enquired about options for another, completely different trip, and heard nothing.

   more 7 years ago

FAQs