Peppers Christchurch Clearwater Resort

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Reviews

1. BIGGSMASTER64 ★★★★★

   The hotel was very nice, bed was very comfortable and large. The location is truly amazing, surrounded by a large golf course and small lakes make this a great place to stay. The staff were very helpful and friendly, and with the reception being open 24/7 means they can help at anytime. Unfortunately the room service was missed on one of the days, even after we left the hanger on the door saying we were out. The reception was helpful and dropped off some new towels in 5 minutes, but it still shouldn't of been missed in the first place. Overall I would definitely stay here again, but next time I would spend the extra $10 a night and go for the Lakeview room over the King room as the view out of the Lakeview room really is 10x better.

   almost 3 months ago
2. Bob Mc ★★★★☆

   Lovely quiet place to stay in a golf resort. We had rooms overlooking the lake which was very pleasant. Staff were friendly and helpful, and the service was good. Room layout has a few issues: towel rack is on the far side of the bathroom to the shower, and the "King" bed was just two singles pushed together with sheets that didn't tuck in properly. Also, the parking layout doesn't allow for 3 cars, expect to park on the grass opposite if you're the third car to the block. Overall we were happy, just a few minor annoyances.

   almost 5 months ago
3. Rob Robinson ★★★★★

   Fantastic size rooms, comfortable beds, with enormous bathroom. The views over the lake were stunning. Restaurant was a nice, relaxed atmosphere, attentive wait staff and the steak was superb. My only negative point was that the noise from stairwell and the neighboring room was annoying - waking me up in the middle of the night. Better sound dampening would be good. Overall, a very enjoyable place to stay.

   almost 5 months ago

1. Phil Gifford ★★★★★

   Peppers Clearwater really blew us away. We booked a Lakeview Suite through an Accor Plus More Escapes deal that came with breakfast, a three-course dinner, and a cheese platter with a bottle of wine – such great value. The suite itself was gorgeous, the perfect spot to unwind and recharge. Sitting out on the deck watching the ducks and swans glide by, with the sun setting over the lake, was just magic. The staff made the stay even better – both the bar and restaurant teams went out of their way to make sure we had a great time. Dinner was a real highlight: duck salad and grilled scallops to start, then fish and lamb for mains, and tiramisu plus panna cotta for dessert. Every dish was spot on. Breakfast the next morning was à la carte with excellent barista-made soy lattes, and I have to say, the eggs benedict was the best I’ve ever had. We were lucky with the spring weather too, and enjoyed our cheese platter and wine out on the deck in the sunshine – pure bliss. The little touches also made a difference, like being able to do a load of washing and plug in our rented Tesla overnight in the garage. We honestly couldn’t recommend Clearwater more. Huge thanks to all the staff for making us feel so welcome and completely spoiled.

   almost 6 months ago
2. Cam ★☆☆☆☆

   I could write a novel on my disappointment with this faculty and it’s operational staff, however I’ll be brief. We stayed in two rooms over two night as we booked on two different occasions. We had no problem with moving rooms as it was our error. We stayed in the lakeview suite and the king room. The suite is huge, great views but very tired/ worn as was the king room. Faulty shower head, mould in bathrooms, water damage to lamps and sub par heating. Both rooms had split air conditioners that couldn’t heat the room to a comfortable temperature. The male receptionist had attitude and tone which was really the icing on the cake for our already meh experience. Our king room we moved into was wall to wall with construction next door, I mean concrete cutting. It was absolutely unbearable and the male receptionist was quite dismissive and said these things happen and we need to do upgrades, “I don’t know what to tell you”. Being in the industry, I know a room move would have been the best solution for this problem. I didn’t demand or ask as I feel it should have been offered when highlighting the issues with the room. I proceeded to ask about check out, being an Accor plus we are entitled to a late check out. He told me 10am was check out, to which I replied that we should be entitled to a late check out being an Accor plus member. He proceeded to shout from his desk across reception that “your not Accor plus” with tone. After I proved this by showing my card, he turned to his colleague and implied that someone else messed up and that my profile needed the right info, taking his frustrations out on her after getting it wrong. This male receptionist needs to reconsider working in the industry if he can demeaningly treat customers in such a way and staff with no provocations. Such a shame as this resort has so much potential. I will note that I was offered upgrades and room moves but only after I took the complaint higher about this man’s attitude. We declined.

   almost 2 years ago
3. robert berno ★☆☆☆☆

   Not only did you get a face full of smoke opening the door to your room, the place is filthy. The hotel said we have no other rooms available but we can give you some air freshener. So much for actually booking a smoke free room. Don't believe the photos online it's not what you will be getting. Only upside to this place was a decent view out the window but that's where it ended. No chance I would recommend or stay here again

   almost 2 years ago

1. Alyse Osborne ★☆☆☆☆

   We checked into the a lakeview room in August 2023 we were told and ensured that the room was non smoking that was definitely not the case. When we entered the room the smell of cigarette was overwhelming to the point I was as hyperventilating as we both have asthma. The room was dirty in various areas and outdated when we first called reception to notify them of this they said they had no other rooms available and would bring us ‘air freshener’ we couldn’t bare the smell and were mortified at the experience that we went back to reception they then said they could move our rooms at this point we were sick and so over the situation that we requested a refund. The manager was polite and handled it well and proceeded to offer the refunded. The space itself is due for a renovation with the hallway ceiling sinking in areas with large movement cracks, a bath tub made of plastic with mould in the silver fittings, paint bubbling on the bathroom ceiling and many chips/ cracks to other areas of the room. We would not recommend staying here whilst the photos online and the location seem lovely the entire experience as a whole and the facilities make this one of the worst places I have stayed in, in my years of travelling locally and internationally. We have now had to find urgent accommodation elsewhere which is not what you want to be doing on a holiday.

   almost 2 years ago
2. Paul Wijnveld ★★★★★

   Like a little oasis on the outskirts of town. Comfortable bed,own garage parking. Unit was high tech and very warm with a great view over the lake and golf course. Will be our new go to place in Christchurch. Reasonable rates and excellent food.

   almost 2 years ago
3. James Avery ★☆☆☆☆

   We reserved two rooms with a lake view, but unfortunately, both were worn out and in need of renovation. The room had a strong smell of smoke, and the sofa fabric was visibly worn and emitting an unpleasant odor. Overall, the rooms appeared tired and did not match the photos on the website and Google, which felt misleading and unethical. Consequently, we decided to leave immediately since the rooms were not worth the $300 per night price tag.

   almost 2 years ago

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