Dr John Kyle — always listens, explains things clearly, and genuinely cares about my well-being. I feel lucky to have such a dedicated doctor. Tayseer Sul
Dr John Kyle, always kind, professional, and easy to talk to. I’m grateful for the excellent care and genuine attention every visit.
I'm never coming back here. The most dismissive and unempathtic doctors work here. Do yourself a favor and don't waste your money. Better off going to Google with your health issues.
Today I met Dr Harriet Martin. She is very nice. She explained what happened to me clearly and in a way that is easy for me to understand. She prescribed me the medication I need and set the clear expectation with my recovery. She is amazing. The reception is nice as well. They are polite and helpful when I need to complete my covid-19 screening to enter the clinic because I have flu symptoms. Good job team.
Please ensure that your GPs are following the professional ethics and conduct when seeing the clinic clients. Please instruct your GPs that using this question “ what brought here??” (With negative tone and body language) is very rude, unprofessional and unwelcoming. Obviously, clients come to the clinic because they are sick or coming with someone sick. This unprofessional behaviour happened with me last year when I brought my daughter to see Dr Samar, and happened just yesterday with my wife when she saw Dr McGwynne. Ensure that your staff get their regular training to avoid this kind of disrespectful attitudes and being conscious of their cultural/ethnic biases. They have to introduce themselves and instead of using selectively this expression “what brought here??” They can say “ How can I help ; what can I do for you ….” I hope a manager takes this feedback seriously and take the necessary measures for safe practice and fair service for everyone.
I have been with Albany Medical Centre for 22 years + I considered myself very fortunate to have found such a great physician who cares for hes patients The staff are always obliging and accommodating.
Having been unusually ill over the past few months with various mysterious issues I can't thank Dr John Kyle and the other amazing GP's and nurses at AFMC who have shown me incredible professional care and kindness. The collaboration with other external Specialist professionals has resulted in me experiencing a continued solid recovery. Thank you AFMC!
What an absolute joke. Wish I had read the reviews prior to transferring from The Doctors Whangaparoa (only moved because we moved to the shore) My first issue was the 6-8 week waiting time to enroll...I understand and sympathise with staff shortage excuse over the last 2 years but Im sick of hearing this excuse (especially when I physically go into the practise and there are 2 receptionists on the desk and 1 other person in the back and 1 patient in reception) My 2nd issue charging me $60 for my 4 year old NZ citizen child. When asked why I am being charged for my child I was advised "we haven't received the funding" when asked further I was advised it was their policy and I wouldn't be reimbursed. When I asked for a copy of this policy no one could provide me one and I was fobbed off with "the manager is on holiday" I continued to question this "haven't received the funding" excuse and Rachael advised that the funding wasn't due until 5th Jan and they are paid on the 5th each month...my argument was if we didn't have to wait 8 weeks for enrollment they would have had the funding set up...which I'm sorry...isn't my fault / issue. Third issue just been sent a text message confirming 5 year old daughter is enrolled and I need to pay $100 for her 1st appointment Fourth issue when I did need to make an appointment for my 4 year old I was told no appointment for almost 2 weeks! I will be taking my matter further with the MOH.
The reception was very rude to my 64 years old mother. The way she asked for her id was like "are you actually a residence here?" She told us it would take 3 months to be enrolled so I told her to stop the enrollment process. Months later they enrolled her via the system any way - cost her $75 for a standard visit at her usual GP. Don't go here people- nothing family here.
Albany Family Medical Centre is located at 368 Albany Highway, Albany, Auckland 0632, New Zealand
You can contact Albany Family Medical Centre at +64 9 415 8959
You can find directions to Albany Family Medical Centre by following this map link
74 Taharoto Road, Takapuna, Auckland 0622, New Zealand
15 Westgate Drive, Westgate, Auckland 0814, New Zealand
17 Antares Place, Rosedale, Auckland 0632, New Zealand
13-15 Bute Road, Browns Bay, Auckland 0630, New Zealand
15 Shea Terrace, Takapuna, Auckland 0622, New Zealand
Tamariki Avenue, Orewa, Orewa 0931, New Zealand