📍 34 Edwin Street, Mount Eden, Auckland 1024, New Zealand
📍 Address: 34 Edwin Street, Mount Eden, Auckland 1024, New Zealand
📞 Phone: +64 9 930 4555
🌐 Website: questapartments.co.nz
The facility was great nice amd quite, would have been better if there was some good dinning options closer but it is wat it is. Washing machine and dryer as well as dishwasher made life easier. Good pressure on the shower. Good sound proofing.
Fua is amazing! I arrived and realized I’d just left my backpack in a cab. The only clue was that he picked me up at the airport and his name was Harry. Fua was kind and cool headed - thank goodness for I was panicking - and systematically rang up cab companies until we found Harry…and my bag. Really lovely above and beyond care! Thank you Fua for the outstanding customer service. Xo Ellen And the hotel is lovely too! :)
We had a truly lovely stay at Quest Mount Eden. It's a wonderful, quiet location that made for a very relaxing experience. The apartment was impeccably clean and well-maintained, feeling fresh and comfortable throughout our visit. The staff were also friendly and helpful, adding to the overall positive atmosphere. We especially appreciated the peaceful environment, which allowed for a great night's sleep. Highly recommend this property for anyone seeking a clean, quiet, and comfortable stay in the area.
Company booking for the week. Quite a lot of us. Returned to my room after a long, tiring day to find my room wasn’t serviced. I keep my room tidy and organised out of habit, but rushing out in the morning there were inevitable areas, that would need wiped (kitchen counter for example). I took some photos and went to reception. (Not attached here). The staff member was genuinely apologetic and offered to clean it then but as a lone staff member, I told her it wasn’t necessary. The next day it was done, but still well below par. My company utilised the breakfast packs and they were hideous. There’s no dairy’s or supermarkets nearby and we were taking Ubers to the city and back, so it wasn’t convenient from that point. And no one wants to cook on a work week away with meetings all week. Although the charge back is great with some local places. The bathroom was large, built in soap dispensers etc - I don’t use but my colleagues mentioned theirs were either empty or didn’t work - so if you rely on that, you might want to take things with you. I appreciated having the washing machine and drier, and the air conditioner unit was great. Some of my colleagues that live rurally found it noisy, but I wasn’t aware of it. The reception staff were really friendly and helpful. I can’t understand why they say ‘business lamp and desk’ because it wasn’t really suitable for work. I also found the internet a bit sluggish so used my own data. Really liked the charge back with local restaurants if you’ve got the energy to go out
⭐️⭐️⭐️⭐️⭐️ Our stay at Quest Mt Eden was outstanding! The apartment was incredibly spacious, immaculately clean, and so well thought out—everything we needed was right at our fingertips. The layout was efficient and comfortable, making it easy to settle in and feel at home. The location is also ideal—close to Auckland City’s attractions, dining, and entertainment, yet peaceful and quiet at night. A special mention to the front office reception team who were genuinely friendly, welcoming, and super helpful throughout our stay. Highly recommend this place for anyone visiting Auckland!
I booked a room here with my daughter. When I booked the room, I told the hotel that our flight from Australia was arriving at 11.30pm on 12.8.2023 and that we would not be at the hotel until around 1.00am on the 13.8.2023, and received an email confirming our booking, with Check In showing as from 12.00am 13.8.2023. When we arrived and buzzed the night staff, they told us we did not have a booking for the night, after much tooing and froing with the people in the hole in the wall, I asked to speak to the Manager myself. She turned up a few minutes later and said that we could not have made a booking to check in at 12.00am, I pointed out that we had and had received confirmation from the Hotel confirming same. She advised that they had no rooms available, and as we were getting nowhere we asked her to see if she could at least find us a room to stay in for the rest of the night (the alternative was to sleep in our car in the street), she went and made a phone call, spoke in her own language (not english) which is the height of rudeness and came back after some time to say that she had spoken to a colleauge who agreed that we could not have made a booking for the time we did. By that time I was pretty angry and still without somewhere to sleep for the night. We called around ourselves and managed to find a hotel with a 24hr reception that had a room about 15 minutes away. So service was actually disgusting, fancy leaving 2 women out on the street in the middle of the night, talking to a hole in the wall. The room we ended up with the next day was fine, and they did send an email apologising for the mistake on their part and refunded the first nights accommodation, which btw was $400 less that what we had to pay for another room at short notice. I would not stay here again simply because of the staff!
Such a bad experience!!! My partner and I booked the studio for one night, we arrived there in the evening and we couldn’t get ourselves in as the doors were locked so we had to call someone at the door and he said someone will come down shortly, then a lady came downstairs wearing her pyjamas to check us in. Upon entering the room we immediately realised that the website was “misleading” and the studio was smaller than it appeared on the website plus we didn’t have a washing machine and dryer as the pictures showed nor did w get the shower that the picture showed. The next morning after having a shower and changing before checking out the cleaner walks into the room and she saw my partner “fully naked” so I immediately rushed out and asked why did she walk in when I had called the receptionist earlier that morning and asked for a later check out, she then stated that no one notified her and that her roaster had not been updated. When I checked out and asked the receptionist confirming that I spoke to her that morning and asked her for the later check out and if she contacted housekeeping she then said yes and when I told her about the issue she then said it’s their fault and that she did contact housekeepers. This is absolutely disgusting that someone else had to see my partner naked in our private hotel room and staff throwing blame around not taking responsibility. We are Muslim and seeing my partners body like that is a big issue for us, imagine if it was a man housekeeper things would’ve got even worse. Never back again!
Close enough to the CBD but further enough away to not to listen to party goers. Service was great, my job is actually managing a 4 and half star hotel so i really mean it when i say this hotel well and truely exceeded expectations. I get the impression the cleaners aren't rushed because the rooms were impeccably clean. Again, as a hotel manager myself i know exactly where the cleaners cut corners and i couldnt see any evidence of that and trust me i looked. Also, ive stayed in the other quests which arent the best but they usually meet the requirements of a bed for the night but the Quest Mt Eden? I could probably switch it into the category where the hotel is more of a draw card. It was definitely more than a 'bed for the night'. Would definitely recommend booking Mt Eden Quests and i'll be back!
Great housekeepers, lovely staff and are always there when you need them. Rooms are very tidy, great stock of sugar, coffee, etc. Although I do think there needs to be some more Shampoo, Conditioner, etc because mine weren't refilled much. Amazing place.
The hotel is good but the little things make a difference: fridge icebox so iced no space, rusty bin in bathroom, cooking utensils very limited, studio smaller than expected that is website misleading. Some shops within 300 metres but no restaurant facilities on site. It is alright for say a two day business visit but not great for our expected 14 days! Close to Mercy Hospital Mountain Road. Not to far to walk but up a steep hill. Not a Hotel I would select again but it will suit many with different circumstances
Quest Mount Eden is located at 34 Edwin Street, Mount Eden, Auckland 1024, New Zealand
You can contact Quest Mount Eden at +64 9 930 4555
You can find directions to Quest Mount Eden by following this map link
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