Grafton Dental

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Reviews

1. S Will ★★☆☆☆

   I was a patient at this Auckland practice for approximately five years. Overall, the physical clinic space was relatively clean, and modern. I want to be clear that I had no issue with the actual dental treatment provided. However, my two star rating is entirely due to my repeated, unsettling experiences with the owner, Doctor V. I am usually reluctant to write negative reviews, and I initially hesitated to post this, feeling that perhaps the communication issues were just a personal matter where I didn't 'gel' well with Doctor V, but when I casually mentioned my reason for finding a different clinic at work recently, several current and former patients among my colleagues instantly agreed with what I was saying. They said that they felt communication and sincerity were lacking, but that they often tolerated it because the clinic is conveniently located. While his dentistry was competent and he did an excellent job of communicating costs upfront so there were never any financial surprises, his behavior and patient communication were deeply unsettling. I found Doctor V to lack basic sincerity and genuine engagement. When I attempted to discuss a dental issue, I was frequently cut off. He would interject and speak over me after only a few words, leaving me feeling unheard and certain that he was not truly listening to or registering my concerns. This pattern of interjecting left the distinct impression that he simply did not give a meaningful damn about the patient's perspective. This communication issue was pervasive. Even when he manned the reception desk on occasion and asked a simple question, I found that his responses were really odd and extremely insincere, especially since he would ask a question and then he would often interrupt with a repeated, generic phrase like "Okay, awesome, cool" before I could even reply properly (around 5 seconds after he would ask the question!). This is not even an exaggeration unfortunately. I had this happen to me so consistently that I genuinely felt he would have responded with his automated 'okay cool' even to a sad piece of news. And then on days when he was maybe running late, the tension and passive aggression in the room was palpable, and every staff member he had working with him seemed to be petrified. It was horrible to witness. On one occasion I was called by him to say that he was ill and had to reschedule my appointment, which I was absolutely fine with. When l saw him the next time for my appointment, he must have forgotten that he had called me previously because he casually mentioned being away/ on holiday on the day that he was meant to be ill. I understand white lies like this may be harmless but when I thought about all the other insincerities in behaviour, I was really put off. These behaviours were the reason I chose to leave the clinic. I felt strongly that if I were then to have any issues with the work done down the line, he would react dishonestly instead of prioritizing my best interests and addressing the concern honestly. I felt Doctor V lacked genuine patient care and had severe issues with patient communication, bedside manner, and sincerity. If you are a patient who values sincere, thoughtful, and uninterrupted conversation with your clinician, I would advise you to look elsewhere.

   almost 4 months ago
2. Sebastian A. ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ Dr Parham Yazdani at Grafton Dental provided me with first-class care. The entire practice is very modern and equipped with the latest technology. I was particularly impressed by their use of an AI programme to record our consultation — it felt very progressive and interesting. Beyond the technology, I always found the conversations with Dr Yazdani pleasant and friendly, which made the experience much more comfortable. Nobody enjoys going to the dentist, but I would absolutely come back to Grafton Dental if I ever needed to. Highly recommended!

   almost 5 months ago
3. Sarah Hart ★★★★★

   Great first-time patient experience - excellent team. I was rushing in late, super stressed and upset. Everyone was so kind and calming and I truly appreciated it. Thank you for being so chill, B! And for setting me up with an appointment so quickly after I called. Dr Linda took her time with me, explaining everything clearly as she went, outlining what she was doing and letting me know what treatment was needed and why in a calm and straightforward manner. Megan assisting her was friendly and put me at ease. Hygienist Anna was diligent and I loved how she explained what she was doing at each stage, consent-checking frequently. That really impressed me. She passed no judgment on the longer-than-usual accrual of coffee stains and between everyone, I left feeling heartened in my commitment to my tooth-care. Thanks everyone! Earned a fan and regular customer here.

   almost 5 months ago

1. Alyanna de Guzman ★★★★★

   Grafton dental is amazing! Trust the reviews when they say they had an amazing experience because they are superb here. They’re clear and explicit about the costs of care, and they are clear about potential extra costs you might incur if your case becomes complicated. This is great for individuals who are worried about surprise costs of treatment. In general, I got the sense they’re operating an honest dental practice. Matthew was incredible and I highly recommend him. He puts patient comfort first and is extremely clear about costs and treatment options. The receptionist, Storm I believe, is also incredibly welcoming. Highly recommend Grafton Dental!

   almost 9 months ago
2. M R ★★★★★

   If you want professionalism and dental physicians who actually care then this is the right practice for you. I’ve been to a few dentist and have never had 5 star treatment like this. I was treated with respect and care. The hygienist did a fabulous job, and was throughly methodical. The consultant was amazing, picking up on medical issues and helping provide me with a care plan going forward. The results have boosted my self esteem immensely. The price was a lot more affordable than I had initially thought previous to my appointment. Very affordable and quality care. V and his team are by far hands down amazing.

   almost 9 months ago
3. Jaimee-Lee Tredray ★★★★★

   The best dental clinic! Everything is exceptional including the amazing team that work there. They’ve created such a warm and relaxing space. The receptionist is super lovely. Highly recommend Dr Ahmad - super knowledgeable and explains the whole process with a big smile!!

   almost 2 years ago

1. Cameron Munro ★★★★★

   Everyone here is always so kind and professional, from start to finish. Dr V does amazing work, and is always a pleasure. I can’t recommend this clinic high enough!!

   almost 2 years ago
2. Kareem ★★★★★

   Extremely professional and friendly crew. They fixed a crown I’ve had issues with for the last 5 years and perfected a composite filling that turned yellow. I currently have no issues with my teeth and my smile looks great. I’m very happy and will only ever go to Grafton Dental from now on.

   almost 3 years ago

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