📍 228 Queen Street, Auckland CBD, Auckland
📍 Address: 228 Queen Street, Auckland CBD, Auckland 1010, New Zealand
📞 Phone: +64 9 281 5256
🌐 Website: goodnest.co.nz
Impossible to contact when things go wrong. Had one of their contractors cancel on me over 2 months ago (just hours before a moving out clean) and still no refund issued. Goodnest have no phone number and don't reply to emails sent to their support person. Exceptionally frustrated and disappointed with the whole experience. Do not recommend.
Goodnest do not do the actual services offered. It is all private contractors and Goodnest is merely a way to connect the service providers with the clients, for this they take a fee from the providers. For this fee you get: no customer service, no responses from the company, an app that sometimes gives you notifications and sometimes doesn’t. An app that doesn’t match the website. The list goes on. I’m sure most of the contractors are hard working people who do a great job but this website sux. If you’re reading this Goodnest ( which I’m sure you’re not as I don’t think you can read actual letters only numbers- the ones you happily take out of my bank account) you have ruined what was a great resource for Clients and contractors, I am only writing this review after months of trying to contact you to get my queries answered. There are many other providers on the market now, I will be taking my business elsewhere. And to any other contractors thinking of using this site, don’t.
The cleaners were great but I have emailed 4 times now over five months asking to cancel the account as I have moved, and they do not make the change and keep charging me.
This here below has happened to me - no cleaner, no contact and money deducted! Please answer my emails and refund my money! I am trying to contact you as I have been paying for cleans which have not been happening. NOBODY has returned my multiple emails. My cleaner wont return my texts. Your phone number is disconnected. HAVE YOU GONE OUT OF BUSINESS! I have a direct debit set up which I am unable to cancel unless I contact my bank. Please look through your emails and respond to me!
These guys have been fabulous in terms of meeting my requests and the quality of work delivered. Have dealt with Paul over email to make some arrangements that were out of the ordinary and he happily did so without confusion or dealy and was always prompt to respond. Quite rare in today's world for this level of service. The cleaner, Kursty also met my mum's very high standards of cleaning which means she's really good so it's great to know she was in good hands. Great customer service and delivery of services requested. Highly recommend.
Thank you for a great job done! We needed an urgent job done and found the entire process of booking a job online very efficient and simple to do. Great response time on the online chat too. Our handyman Nigel was wonderful. Very professional and completed a very thorough job. We will definitely be using Goodnest again.
Thanks Goodnest and Maximilian! You guys were great. Fast and easy to book and pay. Maximilian (our plumber) was quick, efficient and very tentative to our needs. Customer service was amazing, kept in contact and always transparent the whole way through. Would definitely recommend and use both parties! Thanks again.
Amazing frontline customer service, and it's very easy to book online! I requested for an electrician and a handyman on different occasions, and I was impressed with their work. Both were very polite and knowledgeable. The only improvement needed is punctuality, both were late and one was almost 2 hours late, and sadly there were no follow-ups. Highly recommended otherwise!
Ray was great and made it easier for us to get the job done, kept us informed with steps involved from the beginning till the end. And great work Goodnest admin team specially Brandie with your courtesy calls and emails. I will definitely use your service again and will recommend to others. Thanks
Goodnest is located at 228 Queen Street, Auckland CBD, Auckland 1010, New Zealand
You can contact Goodnest at +64 9 281 5256
You can find directions to Goodnest by following this map link
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