BNZ New Lynn

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Reviews

1. Roshan Thomas ★★★★★

   Anne was extremely helpful and assisted me with an international transaction. She handled everything efficiently and with such a friendly attitude. Truly amazing service!

   almost 8 months ago
2. Devkota Prem ★☆☆☆☆

   Worst branch staff member I met today , I went last week thursday to open a bank account for my business. Lady said I’ll get a call. I went today to check after a week, she didn’t even bother to check what’s the details before that she was so much of attitude saying who said you will get a call and all sort . Seems like she got offended when I ask her why no one contact me and I told them I have been waiting. I ask her why you making faces like I ask something I should not ? What wrong to ask the status?? I think she is Indian lady , I went today around 1pm if someone wants to take it seriously and check with her that she don’t welcome the customer. 1st and worst experience with BNZ bank. Westpac was just at opposite and they welcome me with a smile . Sorry for review but it was rude and I told her you can keep your attitude, she was happy that I walk out I guess because she didn’t want to answer my question.

   almost 8 months ago
3. Danni Green ★★★★☆

   I went to the New Lynn branch today and I had really understanding service. It was a complicated issue but the gentlemen who served me was kind and polite even though I'm sure I seemed crazy. Appreciate the understanding during such a difficult time. Thank you New Lynn branch as you have helped me see a better side to BNZ

   almost 11 months ago

1. Misty Boo ★★☆☆☆

   I popped in just to hand in a card I found on the road. I have never used BNZ so thought that was a nice chance to have a quick look around but goodness me, it was not a quick visit! There are hardly any branches available and when I did find one, there was a huge line moving at a snail’s pace. Can’t say much about the service because it literally took me ten seconds to tell them I was handing in lost property but the waiting was almost forty minutes. Two stars for good vibes and design I guess? I feel especially bad for the elderly (and there were many there) who still need to access banks in person and have to stand for ages in the queue.

   almost 2 years ago
2. David Emslie ★☆☆☆☆

   Waited for over an hour and 20 minutes for service. BNZ posted record profits this year now we know why. They have virtually abandoned customer service in favour of TV ads telling you how great and green they are. You can't make an appointment to do business. Shame on you. .

   almost 2 years ago
3. Henry Klazer ★☆☆☆☆

   The worse bank to open an account with. It has takes literally days. Every other customer in the branch is there to correct an issue that was made on bnzs half

   almost 2 years ago

1. Lydia Evans ★☆☆☆☆

   We waited a while in the queue until we got to the front. We spoke to a lady, I explained to her we were there to open a bank account and showed her some of my documents and asked if they were ok. She said “sure, I have an appointment right now but take a seat here (gestured at seating area) for a moment.” We sat down and watched her go into the glass office and get on with some work. We waited there for 1 hour and 40 minutes for her to finish the appointment. If we had known we had to wait this long we would not have stayed. As we sat the branch had queues out of the door and we watched other customers wait over 25 minutes to reach the front of the queue and multiple customers give up and leave. Everyone was clearly annoyed. The lady who asked us to wait in the seating area finally got up and left the office and walked off without updating us on why we had to wait so long. We got back in the very slow queue to ask what was going on and how much longer it would be. After an age of waiting in the queue a second time, a polite nice lady helped us (1 star is for her). She went to check what was going on for us and came back and said “she said she told you to wait in the queue”. This is a) a complete lie and not at all the conversation we had b) does not make any sense for us to reach the front of the queue and then be told wait in the queue. No one apologised or seemed remotely fazed that they had now wasted 2 hours of our lives. Complete lack of respect for other peoples time. I found it very ignorant and arrogant to be honest. The girl then told us we could only do the task online anyway and there was basically no point in us being there. Why could the first woman not have told us this? The whole experience was pretty infuriating and not once acknowledged by staff as such.

   almost 3 years ago
2. Gaston Coma ★☆☆☆☆

   It takes forever to get new cards. While in covid level 3 really long queues and they only open for two hours with two bankers only. Elderly people standing outside in the cold for more than an hour. This bank feels like a small family business. What a joke. BNZ head office, stop cutting costs on the expense of your employees and clients.

   almost 4 years ago
3. Sunny Rachasombat ★☆☆☆☆

   Very very bad service. Worst branch I have ever been to so far. I came in on Saturday afternoon around 3 o'clock. Waited on the queue for about 20 minutes. Then the chinese tailer at counter 2 served me. The reason I came because I wanted to negociate my home loan rate with someone. I had done this for the past last 3 years but this is the first time coming in to Lynn Mall branch because I had things to do there. And homestly, she was blank after I gave her the letter I received from BNZ. She then went and look someone to help her but nobody was available. Then she has so choice but to tell me please do this online or call the bank instead. I was so shocked with her respond. Oh my god, is this how you help your customer? It clarly stated in the letter that you can go visit store and I always did every year when I renewed my homeloan ok? She then told me I had to book appointment and it will be on late Thursday or Friday. I then told her, I am flying out the country on Wednesday and will be back in the country after my home loan rate expired. She said nothing. Nothing seriously. Then I ask her what can she do to help. She said sorry but nothing I can do for you today. Oh my god!!! Never ever visit this branch guys!! You're going to waste your time. Really upset with BNZ New Lynn big time!

   more 6 years ago

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