📍 24 Moorefield Road, Johnsonville, Wellington
📍 Address: 24 Moorefield Road, Johnsonville, Wellington 6037, New Zealand
📞 Phone: +64 4 381 5900
Excellent care, needed to get Mum to Dr urgent & got Dr Rakesh he is very caring, kind & thoughtful & thorough, Fabian gr8 too, caring & they all listen, they all good. Def recommend Dr Ross Anderson away @ the moment who I usually see he is gr8 also. Would def recommend
I called the medical center to request a repeat prescription for my child and was instructed to use the phone line to leave a voice message with my request. I did exactly that and specifically asked for the prescription to be sent to Porirua Chemist Warehouse. Five working days later, I arrived at Chemist Warehouse only to find they hadn’t received the prescription. I then had to wait 30 minutes while they contacted the medical center to sort it out. This experience was frustrating and felt like a complete disregard for my time. Absolutely unacceptable.
Is there a point to leaving a review about a doctor? I didn't think so. And I like my doctor at Johnsonville Medical, even though I've only seen him once. So this isn't about any medical condition or anything like that. Or not getting treatment. It's about the weirdest administration that means that if you require medication or anything like that, choose another doctor. Administrative practices are poor, require you to give the same information multiple times, and the burden is being placed on the doctors and nurses, who never follow up. I saw my doctor for the first time, and got a repeat prescription. Failure point one: my updated prescription wasn't passed over from the previous surgery. Failure point two: when I got my specialist to write to them, the prescription was sent to the pharmacy but it wasn't sent over. Failure point three: unlike literally every other doctor I've seen, when I call to ask about my prescription being sent, reception can't tell me anything. I have to talk to the doctor or the practice nurse. Because failure point four: they didn't have my medication, there's a shortage, so I have to go back and talk to someone at the surgery. Failure point five: they put you through to the practice nurse and there's an an answering machine. You have to explain yourself all over again, this time to a machine. Failure point six: no one responded to me. all messages are being sent through the ManageMyHealth app. Who checks this? Because, failure point seven: ManageMyHealth have ads on your medical app. I've been charged nearly $100. I don't have my medication. It's impossible to get hold of anyone. My access to medication is being monetised by a third party. Yes, I've only had one appointment, and yes, I'm switching doctors.
I recently had an appointment with Nurse Julie and Doctor Ross, and I cannot express enough gratitude for the care and support I received. Their professionalism, kindness, and patience truly stood out. Their compassionate approach made a huge difference in my experience. If you're looking for a medical team that genuinely cares, I highly recommend them.
I've had a great experience with JMC since moving from Auckland. Compared to my previous experiences, JMC stands out as the best. Appointments are always on time, with no waiting required. The staff is excellent, whether I'm booking online or in person. I'm really pleased with the quality of service they provide.
Khandallah Medical Centre is located at 24 Moorefield Road, Johnsonville, Wellington 6037, New Zealand
You can contact Khandallah Medical Centre at +64 4 381 5900
You can find directions to Khandallah Medical Centre by following this map link
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