📍 34 McCrae Way, New Lynn, Auckland
📍 Address: 34 McCrae Way, New Lynn, Auckland 0600, New Zealand
📞 Phone: +64 9 361 7158
🌐 Website: lumino.co.nz
Dr Ertan is very experienced, knowledgeable and fast. He explained the state of my tooth, what needed to be done, the cost and most importantly he tried to save the tooth. He’s patient and made me felt comfortable knowing that I’m in good hands. I have had a few treatments done by Dr Ertan and really glad I have finally found a good dentist!
My dental experience here was lovely, Shelly the receptionist was welcoming and my appointment with Haris was great. He was very supportive, reassuring and very kind. My dental treatment was completed efficiently and the filling looked great. Highly recommend this dentist practice. I also was recently supported by Rana who helped me with creating the perfect mould and plate to perfect my smile. I'm so happy with the final outcome of the work being done. I can smile with confidence now.
I have had a good experience with Lumino New Lynn so far. Ertan was quick, efficient and considerate when removing my top teeth and I consider Rana an excellent denture technician. At first I was struggling with the process but as time goes by I am becoming more and more accepting and comfortable with something that is essentially a big deal personally. Thanks to the TEAM that make it work there.
Absolutely the worst dentist and denture establishment In Auckland. I needed extensive work and a denture so i took my time and went to a few dentist for a quotation when I came upon Lumino. I was Meet by Ertan the head dentist at his New Lynn branch. He was pleasant at first quick to show of his teeth and smile and the initial meeting was great. He basicly sold me a dream and promised me the best service, so I was sold after that meeting I was really excited and happy to go with Lumino. Ertan promised me a hassle free painless service a smile that I would be proud of and the ability to eat anything. Eating was important to me because at this point my teeth were bad that I found it hard to eat anything properly. What a complete lie! It took nearly 12 months to get a denture that I could finally wear without it falling out or breaking. Imagine going out for dinner with friends and someone you are trying to impress and half way through dinner the composite on the denture (yes they put composite on their dentures) breaks leaving me with a huge gap in my teeth I was completely mortified embarrassed. Not only that, when I went back to Lumino for yet another repair I was made to feel like it was my fault. I went back and forth to Lumino a total of 9 times for composite failure and sores on my gums. Just Be aware that Ertan will promise you everything and not deliver. As for the denture, Rana is not a good denture technician lacks experience and expertise he likes to touch you when he explains why it's not working I had to ask him to stop. He will blame your gums and the way your teeth are as to why it doesn't fit and both Rana and Ertan will blame it on the type of bite you have the way your gums have healed etc everything but take responsibility themselves. Yes they did refund denture only but seriously how can they justify charging me for something that is inadequate and just doesn't work 11 months is a very long time to be going back and forth after the 4th denture and attempt we finally got something that worked and still not properly. As the appointments became more frequent Ertan became slightly aggressive when working on me he was no longer gentle he was increasingly rough and rude. I don't normally do reviews but this is a matter of public safety and awareness. My experience with Ertan and Rana was dreadful the most stressful and mentally draining time I had this year. Please choose where you get your dentistry done and denture/s from carefully research on the many establishments we have here in Auckland and read the reviews. I do not want anyone to go through what i did and I warn everyone away from this place. The fact that you said Ertan did free work is absolutely preposterous. If you accept a repair job and the repair fails you are required to fix it at no extra cost as the repair has already been paid for or offer an solution or refund. I did not threaten at all I have kept all correspondence and have receipts for everything. I simply gave you guys one last chance to remedy this and you didn't. I am simply sharing my experience with your company. Although you may have done great work for other people you surely did not with me. If you are a WINZ client be prepared to be treated like a 2nd class citizen and the work be done as cheaply and as quick as possible. The facts are this is what happened with me and you are now annoyed because I stood up to the shocking work and the way I was treated. Not even 1 star in my view. I hope you take my review into consideration before choosing to spend your money here....
Staff members are professional and attentive; they will happily explain the treatment plan before start working, and keep you updated during the treatment. Pricing are reasonable. Parking can be a hit and miss depends on the time of the day. If it's around school pick-up it can be really challenging.
Just wanted to say a massive thanks to Shally and the incredible service she provided to my very senior mother who was only visiting NZ but was in a lot of pain from a sudden dental infection. Even though we were not registered at the practice, and they were fully booked on calling reception, Shally made it a point to call all her upcoming patients to check if they were coming in and found a small slot where my mum could be seen by the the wonderful Dr. Harris as her case was quite urgent. On arrival she and Dr. Harris took real good care of her and made her extra comfortable. Shally even gave follow up calls just out of genuine care and concern and really went out if her way to make a complete stranger feel at home. Thanks again for the special care team lumino provided to my mother in times of distress.
I had an apptmnt scheduled on Saturday morning snd was held up. The efficient receptionist worked in another time with the dentist so I could still go in. The dentist is courteous, and informative in his treatment and follow through. He explained in detail exactly what my options were. I have avoided having the treatment for no reason other than anxiousness & how I will afford it. But here I am able to arrange it all for my benefit. I look forward to being able to smile without flaw. You too can experience professional dental treatment here. The receptionist went far and beyond in accommodating me; for all these reasons I would choose this dentist. Serah Fesola'i Happy customer
This is my home dentist - OFFICIALLY! I've been here 3 times now. Great team, super professional and really gentle on my teeth, even getting stains off my teeth - just brought back a bit of confidence in my smile. So incredibly grateful to the dentist and their assistant for the great work they did on my teeth. I'll be back again soon. Thank you team.
Excellent dental practice with an amazing team!!! Both Dentist and Dental Hygienist take time to explain any recommended treatment or procedure in a caring and professional manner. Crystal, the lovely receptionist, who would ensure there’s a booking or schedule that would suit best with my busy schedule. Thanks heaps Crystal! Thank you to Dr. Haris, Maridel and Crystal of Lumino New Lynn for making my dental visits such a pleasant experience. Kind regards!
Please be careful if you are a WINZ customer as this Dentist will take advantage of that. Went in to see what work needs to be done, instead of the Dentist giving me the best option for myself he gave me the most expensive option. Didn’t realise until I went to another dentist regarding my wisdom teeth to find out that a particular tooth that was worked on would of been better extracted. Also, when having my consultation with the Dentist, a few things like a complimentary clean was offered but upon dental work it was not given. Be aware!!!!
New Lynn Dental Practice | Lumino The Dentists is located at 34 McCrae Way, New Lynn, Auckland 0600, New Zealand
You can contact New Lynn Dental Practice | Lumino The Dentists at +64 9 361 7158
You can find directions to New Lynn Dental Practice | Lumino The Dentists by following this map link
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