Chipmunks Playland and Cafe Lyall Bay

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Reviews

1. Alex Goldberg ★★★★★

   Perfect for younger kids. There’s loads to do, plenty of space, and it’s a great option for burning off energy. The staff were friendly and accommodating, and the whole place felt well managed and safe. An easy win for families with little ones.

   almost 3 months ago
2. Imelda Moli ★★★☆☆

   It was a great place! It was clean and full of positive and safe playing areas for the kids. My kids are 9yrs old and 2 yrs old. We had a positive experience escept for the setting! There was absolutely NO space to walk between the tables! The tables were set very tightly and was barely any space for adults to walk when trying to get to the other side of the playground. Also with the visibility of where the birthday parties are held. There was about 3 birthdays there today and the other poor kids who werent part of those parties kept going over because obviously it was too visible. RIGHT THERE!!!!! Any kid would see cake and assume its for everyone and parents were truly struggling to keep their kids away from those parties. What a distraction for the good time kids are supposed to have and make use of the price they are paying! We left not long after we came in.

   almost 9 months ago
3. Kim Collins ★★★★★

   We come here a lot to play but my daughters birthday party was at Chipmunks Lyall Bay today. It was AMAZING! The recent upgrades have made the venue so awesome all the kids loved it. The food was great, the party house was great, but the best part was how friendly the staff were- it was so busy and they were still able to make sure we had everything we needed and more! They were so caring and made it such a special and easy day for us. Highly recommend Chipmunks Lyall Bay, thank you guys I am so grateful for help in making my girls day so special!

   almost 9 months ago

1. Daniella Mandler ★★★★☆

   The place has been renovated. Looks improved, fresh, and cleaner. Definitely better than what it used to be. Fun place for the kids.

   almost 11 months ago
2. Olivia White ★☆☆☆☆

   I hadn't been to chipmunks Lyall bay for almost 4 years and I was appalled at the state of it. A friend and I bought our under 1s hoping to find a space were our bubs could safely explore and have some fun however we were constantly picking up small pieces of plastic off the floor before they tried to eat them, the play area floors were dusty and grubby. I get the idea of trying to reuse and recycle old baby toys and playmats but they were all dirty with stains or ripped and many toys didn't work. There was a powerpoint with cables right next to the touch screen tv easily within reaching distance of any crawling baby. The baby change room was gross, bin over flowing with dirty nappies. There was only one staff member popping in and out and unable to attend to customers. After feeling like this place wasnt an ideal space for our little ones we decided to leave, I was waiting on a hot drink but was waiting for over 10minutes for the staff member to enquire about this so we left, having to reach right over the counter to buzz open the gate. I feel this isnt just a staffing issue. The baby area and toilets needs a real over haul especially the health and safety aspects.

   almost 2 years ago
3. Amber Staiger ★☆☆☆☆

   Disappointed, this place needs some TLC. Very unorganized & lacking play options. Lots of missing pieces. My 17month old played in the 2- 5 zone because the under 2s was tiny with very little to do. The one at Brewton is far better, would recommend.

   almost 2 years ago

1. Abby W ★★☆☆☆

   I’m surprised at all the positive reviews! I came here with a friend and our babies (8 and 11 months) and we didn’t have a great experience. Main issues: 1) The under two area was so dirty, there was rubbish all I’ve the floor and the toys were all old and shabby. We spent the whole time trying to stop our babies from eating the rubbish off the floor… it was so unhygienic and lots of choking hazards. 2) The changing area was disgusting and really inadequate. For a place geared at young children you’d expect a proper change table and more than one. They just had a single fold out table in the disabled bathrooms and the nappy bin was literally overflowing onto the floor. There were no other babies at the centre so I can only assume they don’t even empty the bin daily. It was horrible… 3) It was seriously understaffed. There was only one staff member there and she was struggling to keep on top of everything and was often prioritising work other than customers. There were only three groups there, including us, but it took ages to get her attention and order anything, we never got the chai we ordered, and it was even hard to leave at the end as she had to buzz people out. People ended up leaning over the counter to buzz themselves out… We won’t come back, it was super disappointing! Edit to respond: We absolutely did not receive the chai, I’ll give your staff member the benefit of the doubt that she isn’t lying but is instead confusing us with another table… (let’s hope). But I have to say, I really can’t imagine how you might think that accusing me of lying within your apology for the state of the playground would help the situation?

   almost 2 years ago
2. Nigel East ★☆☆☆☆

   We hired a room for a birthday party starting at the opening time of 9:30am. The venue was not open when we arrived and the staff member with keys arrived 20 minutes after the opening time. As it was raining, 12 kids and their parents had to take shelter in the pet shop next door. Chipmunks staff were totally disorganised - and while the kids still had a good time, we were really disappointed with the experience.

   almost 2 years ago
3. Tim Lowe ★★★★☆

   A very clean tidy and fun place to take the kids. Lots of different spaces for the kids to play in from the jumpy slide to the large climbing frames. There were only a dozen or so kids here when we went (after a visit to the outlet village) but it was plenty of fun for a couple of hours.

   more 7 years ago

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