📍 7 Railway Avenue, Alicetown, Lower Hutt
📍 Address: 7 Railway Avenue, Alicetown, Lower Hutt 5010, New Zealand
📞 Phone: +64 4 587 0005
🌐 Website: brendanfoot.co.nz
Was really easy to book in for service. Fast & efficient service on my vehicle. Nice reminder text the day before. Very happy with the results. Car runs better. Thanks Duane Barnes for your time to answeri some questions & the advice you gave on a few issues I was having with my lane assist.
⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Customer Service from Darth Cornelius I recently met with Darth Cornelius for a car viewing, and I was genuinely impressed with his professionalism and attitude. He was friendly, patient, and very knowledgeable about the vehicle. He took the time to answer all my questions clearly and honestly, without any pressure or rush. His communication was smooth and respectful from start to finish, making the whole viewing experience easy and comfortable. You can tell he truly cares about providing good service and ensuring the customer feels confident. I would definitely recommend Darth Cornelius to anyone looking for a reliable and trustworthy person for a car viewing.
Since I bought a Suzuki from them last year, till now, their customer service went from 5 to 1. Even one star is too much right now. It is so shocking, that when they detect that you need more effort or a second test drive before buying a new car, they treat you like you are wasting their precious time. Two sales staff literally implied this to me. I’ll never buy or service my car from Brendan Foot Suzuki in Alice Town ever again. Message to Suzuki management: Please train your new sales staff team on good customer service and that some customers need more than one interaction before finalising a purchase decision. It just lost you a repeat customer who loves the Suzuki brand.
I’ve purchased my third new Kia through Brendan Foot and would buy another if I get the opportunity. The sales and service staff are all very friendly and helpful. As I live in Porirua (and get my vehicle serviced at Lower Hutt Supersite), having the express service option is really helpful too.
We were very impressed with the support and guidance provided by Duane Barnes, who really made us feel really welcomed at the Brendan Foot Supersite. He had great knowledge of the vehicle model that we were interested in. He sold us on the vehicle and arranged some additional options as part of the deal. We also found Annie Robinson extremely helpful with others services and products available to us for after sales support. Overall, just a fantastic experience.
Went looking at cars and to see what was out there Brie noticed us and came over and spoke to us. Super friendly and helpful. (Haven't got a new car yet but will definitely go back here when I'm 100% ready)
I recently had a remarkably positive experience with Brendon Foote Supersite (BFS) in Lower Hutt, Wellington, and I felt compelled to share my feedback. Although writing about car yards is not something I typically do, this time I am pleased to highlight the exceptional service we received after purchasing our car in late 2022. As we all know, cars can sometimes develop issues, and we often come across horror stories of car sales yards avoiding responsibility. However, when our car faced an issue, BFS went above and beyond, willingly accepting the car back for diagnosis and inspection by their experts. Initially, the fault did not present itself, so we continued to monitor the situation. Eventually, the problem did occur and the experts were able to address it. Given what I have read and learned over the years, I must admit I was apprehensive about the outcome. But BFS exceeded my expectations. They took a proactive and positive approach to remedying the issue with our car, delivering an absolutely first-class service! I wholeheartedly recommend Brendon Foote Supersite to anyone considering purchasing a car. I want to give special recognition to Keith Lovett, the Manager, for his professionalism and assistance during this time. Thank you, BFS, for demonstrating exceptional customer service and resolving our car issue with such care and attention. You have earned our trust and loyalty. Thanks very much, Martin and Ange
We had a very salesy experience when we bought the car. But the subsequent service experience was awful. They forgot to install the tow bar they argued about a handbrake issue that was clearly in Warranty. They’re generally rude and unhelpful. Avoid if you want good service.
Helped me out with a second hand car when I was in a tough position. Unfortunately this car broke down a few months later and we had some difficulty getting it sorted. Thankfully they found a replacement for me. I'm happy with the end result.
EDIT : in response to your reply, I find that reply to be a cop out. Their diagnosis didn't mention anything about the shift detent. They didn't even know the actual problem so how can you say that they suggested a full gearbox replacement to maintain longevity of the car when they didn't even know what the actual problem was and whether or not it's repair would affect the longevity of a car(it wouldn't) and it's gearbox with just 128,000kms? This is a known issue on these cars and is an easy fix that doesn't affect its reliability whatsoever. It's a very simple repair that's straight forward and inexpensive to carry out. Lazy Incompetent mechanics. They diagnosed my friends 2010 Holden Cruze as having a stuffed gearbox and quoted over 6k to replace with a brand new gearbox. I had a quick look and was able to identify the fault (shift detent) and ordered a new detent for $10 and had it replaced within half an hour. Car goes good as gold now. It seems ridiculous that the very people who sell and specialize in this particular make and model car couldn't figure out what I did in less than 10minutes. Especially so considering I have no qualifications whatsoever in the field and they had trained mechanics diagnose it. They also charged my friend almost $200 to tell him the gearbox needed replacing, but I can't understand what they possibly could've done that took an hour long without picking up on the actual fault?!
Brendan Foot Supersite is located at 7 Railway Avenue, Alicetown, Lower Hutt 5010, New Zealand
You can contact Brendan Foot Supersite at +64 4 587 0005
You can find directions to Brendan Foot Supersite by following this map link
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