Baby On The Move - Wellington Central

Reviews

1. Kay M ★★★★★

   Brilliant service! I was able to hire a car seat at short notice. Staff made everything easy and fitted the seat quickly. Would definitely recommend them.

   almost 4 months ago
2. Isabelle Brockie ★★★★★

   Good experience here, I didn’t catch the name of the employee unfortunately but she was really helpful and kind. I was nervous to go in because I had a return item as-well as some pestering questions but I felt very welcomed and left feeling happy. I also made an online order and they have been very responsive with that.

   almost 6 months ago
3. Grace Sturt ★★★★★

   We had an amazing experience at Baby On The Move! The customer service was top-notch from the moment we walked in. The staff were incredibly friendly, knowledgeable, and went out of their way to help us find the right products for our family. We were especially impressed with the car seat installation service — the team were 10/10 amazing! They took the time to explain everything clearly and made sure we felt confident and safe before we left. Highly recommend for any new or expecting parents — great products, even better service. We’ll definitely be back!

   almost 11 months ago

1. Dani2011W ★☆☆☆☆

   An unfortunate phone conversation where I was laughed at and then hung up on without acknowledgment-no exaggeration! Upon asking for help with an online order (two different prices) I asked if the store was able to honour the list price. I was promptly dismissed saying the price wasn’t as I has stated, should refresh my page otherwise would have to screenshot and send, which I was happy to do. Upon talking through where the sale price was listed I was told I was clearly wrong. I stated the wrong store name by accident when explaining exactly where I was looking at this price, although was 100% speaking with the intended store, then was scoffed at. Perhaps this person was having a busy day, however this was an appalling customer service experience. In the end I contacted another branch and had the total opposite experience with a retailer who took my genuine customer query professionally. A missed sale for the Wellington branch of a substantial ticket item.

   almost 2 years ago
2. mark ackerley ★★★★★

   I had to buy a new carseat for my toddler, the ladies in the store were extremely helpful and knew exactly what they were talking about. They recommended a product and explained why but also provided price alternatives on either side. Good banter and a friendly atmosphere, Will definitely be returning for my next purchase.

   almost 2 years ago
3. Trista Karawana ★★★★★

   It’s such a welcoming store to step foot into. The customer service is always outstanding and the staff always go above & beyond to meet your needs. Couldn’t recommend baby on the move Thorndon more!

   almost 2 years ago

1. paula brown ★★★★★

   Fantastic friendly staff who really know their products. I had to buy a gift for a baby shower and as my kids are now teenagers had no idea what to get. The staff at BOTM Thorndon were super friendly and helpful and found me the perfect gift that was very well received! Would definitely shop there again :-)

   almost 3 years ago
2. Hariata Sanders ★☆☆☆☆

   Weird vibe here. The ladies working weren’t helpful/didn’t ask if they could help. Seemed like they didn’t really know how to interact with people until an older white couple came in, and they were all over them. If I hadn’t needed the products I bought, I wouldn’t have spent a cent here. Much better service through a bot online.

   almost 3 years ago

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