ifurniture Westgate Shop

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Reviews

1. JJ Jenkins ★☆☆☆☆

   Bought two bookcases, both were damaged and came in different colors - when only one option was sold. Customer Service online was a nightmare. Provided photos and a description of the items, to show they were damaged out of the box - got every excuse in the book. 'Not enough photos to determine both were damaged, we'll only refund one.' Their return policy for 7 Day Satisfaction Guaranteed - only applies if the items are unopened, to be returned to the store. And even then there is a 20% "restocking fee" so it's fine if they give it to you damaged, that's *your fault. Would not do full store credit, they offered $20 - even though I would have been happier buying something else, if they just gave me what I paid. And - got told "The term “solid natural wood” refers to the colour/finish. Minor variations in colour or grain are normal due to the manufacturing process." Both bookcases arrived in completely different colors. One was in birch, the other dark brown. Also not the consumers fault if the stock doesn't match what's advertised online. Buyer beware. Would never shop here again.

   almost 3 months ago
2. Alisha Fernandes ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ Excellent Experience at ifurniture @ Westgate I visited ifurniture recently to pick out my new workstation desk and chair, and the entire experience was truly amazing. The showroom was well-organised, with plenty of styles, sizes, and price points on display, making it easy to compare and find exactly what suited my space. The quality of the furniture was impressive, and I’m extremely happy with the desk and chair I selected—they’re sturdy, stylish, and so comfortable. A big shoutout to the team for their patience, product knowledge, and smooth. If you’re looking to upgrade your home or office setup, I highly recommend checking out this one. I’ll definitely be returning for future purchases!

   almost 4 months ago
3. Sagas Raveendran ★★★★★

   I had the pleasure of being assisted by Ricah while placing an order online, and I couldn’t be more impressed with her service. Ricah made what could have been a complicated experience feel smooth and stress-free. Her friendly demeanor truly stood out, and she ensured that every detail was handled with care. Thank you, Ricah, for your outstanding support, you’re a true asset to the customer care team!

   almost 5 months ago

1. Liu Simon ★★★★★

   I purchased beds,mattress,tea table,shoes cabinet,shower case, dressing table, really it is our pleasure to have the great help from Ana, the items we we selected quite economic and meet our requirements, suggested this shop for furniture purchase!

   almost 8 months ago
2. catherine du ★★★★★

   I have visited I furniture3 times now, and each visit has been outstanding. Anna helped me pick perfect, stylish furniturefor my home—she’s professional, patient, and truly listens to your needs. Even their after-sales support is excellent. The installer, Mr. Li did a flawless job assembling everything with care and expertise. No stress, just great results!

   almost 10 months ago
3. Nina Bespalova ★★★★★

   Great experience. Arranged same day pick up of the item I wanted to buy. The sales person Zia was very helpful with tons of my questions and through some technical issues on my side with online payment. Thanks a lot.

   almost 2 years ago

1. Karen Williams ★★★★★

   Had a wonderful experience shopping at this branch. The lady that helped me was super friendly, super helpful and gave me great advice. Her customer services skills was top notch and went the extra mile to help me with the delivery of my mattress. I definitely would shop there again just because of her friendly service. Thankyou to her!

   almost 2 years ago
2. Ksenia Bog ★☆☆☆☆

   We bought two large items – a sofa and a solid wood coffee table. Both items came faulty. The lack of response from Customer Service is absolutely appalling. it has been more than 10 days, and we cannot get any information out of them regarding how, and when our issue will be resolved. Instead, they keep saying that they have contacted some mysterious “head office” whatever that means and that we have to wait until the “head office” decides what to do. At this point, I have no reason to believe that this issue will actually be resolved. I am actually considering lodging a complaint with Consumer NZ, because at this point, this feels like a scam. Terrible, terrible experience

   almost 2 years ago
3. Mounir Ziati ★☆☆☆☆

   Very poor experience. A poorly designed chair x 4 that were dangerous and screws keep falling. Claimed guarantee for. 250 out of 2500 $, they didn’t care. They asked for photos and videos which we provided just to get the feedback that we didn’t put enough effort in tightening the screws… as it would be our first ever furniture purchase. Ticket claim: 76794. Don’t buy Edit: after returning back the chairs to the westgate shop a voucher was provided, we asked for a refund instead and they accepted it.

   almost 3 years ago

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