Four Square Torbay

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Reviews

1. lixia lu ★☆☆☆☆

   When "Convenience" Becomes "Inconvenience": Arrogance and Chaos at Torbay 4 Square [Core Experience: 35-minute wait + Kicked out of the store] As a regular Uber driver, this was hands down the most disrespectful and inefficient pickup experience I have ever encountered. Here is how a simple pickup turned into a disaster at 1058 Beach Road: 1. Complete Lack of Priority: I politely asked for an ETA and was told "not long." After waiting 15 minutes with no movement, I realized my order was being ignored every time a walk-in customer entered. I asked if Uber orders are always prioritized last behind everyone else. The staff explicitly confirmed: "Yes." Effectively, as long as there is a customer in the store, online orders are ignored. 2. Extremely Rude Staff: When I tried to communicate the delay, a male staff member snapped at me: "Why are you asking the counter? Can't you see I'm busy? Ask Uber if you have a problem." 3. Arrogant Owner & Hostility: The owner appeared, asked no questions, and immediately ordered me: "Go wait outside. Don't talk in my shop." I was forced to stand outside like I was being punished for another 20 minutes. 4. Final Insult: Total wait time: nearly 35 minutes. Even at handover, despite showing my phone multiple times, I was subjected to hostile verification checks. [To the Owner] If you choose to be on the Uber platform, drivers are your partners in the service chain, not burdens to be shooed away. Online orders are a growth opportunity. However, your mentality of treating drivers as second-class citizens and deprioritizing platform orders is archaic. You are losing the convenience and efficiency that modern retail demands. I strongly warn other drivers to avoid accepting orders from this store unless you want to be ignored for half an hour and then kicked out.

   almost 2 months ago
2. James Sullivan ★☆☆☆☆

   Unsure if there has been a change of ownership but staff not as friendly as use to be and never have staff at counter also older man maybe owner very rude

   almost 3 months ago
3. Dutchie ★★☆☆☆

   Sammy (staff member) is awesome and definitely a keeper. Amazing customer service The new owners are not friendly and just ignore customers. The shop used to have great deals on basic wines and offer a bigger variety of products but now, there is fewer items and not always available

   almost 3 months ago

1. Analyn Villanueva ★☆☆☆☆

   I was treated badly at this store and I found out that it’s not actually my fault or my responsibility , i had an appointment at Torbay and stop over at 4 square Torbay, to get groceries, first saw the staff and asked if I could use my ASB business true rewards , they got no idea what I am talking about, asked the Owner seems like got no idea too, owner treated me like a beggar like I am going to steal the food i got , FYI life is hard but I will not feed my kids food from illegal. I went there and been polite , as an owner or manager you should treat me the same like other customer, you should have been polite, understanding and patient , or maybe you just don’t have that? I asked you nicely that since we tried so hard for the business true reward to work but at the end it did not, I asked you nicely if you can wait , I parked my car infront of your store and I will grab my wallet cos I have cash, but what did you do? You cancelled my groceries they are not just one or two it’s worth a lot, but still I’ve been patient and wait for your staff to scan it again because you cancelled it right?? I paid for it ! I did not stole it. But why I feel so down? Because how you treated me , look at the photos I attached , I live in Northcote but I went all the way to beach haven 4 square and tried my ASB business true Rewards and it did work!!!!please see the receipt. You both 4 square and have partnership with ASB as an owner you should have known about this. If not you should train yourself and train your staff to know about this. I will make sure to bring this up Ombudsman or anywhere I can complain your store. It’s not fair for someone like me. I was hurt and dissapointed. After hearing me I hope you learn something from this. You will never go wrong with kindness.

   almost 4 months ago
2. sandra redmond ★★★★★

   A really lovely young man on the checkout today. He's always so pleasant and friendly. Beautiful smile. A pleasure to see a young person who can engage in conversation and provide quality customer service...the pies are good too.

   1 year ago
3. Chloe Zhang ★☆☆☆☆

   I ordered groceries from them on Uber, and they gave me expired milk. It's really disappointing.

   almost 2 years ago

1. Ignacio Jojoa ★★★★★

   Close, practical, almost everything is in there

   almost 2 years ago
2. Elisabeth Ric Hansen ★★★★☆

   My favourite place to shop on the shore. So convenient. Excellent coffee and friendly staff. Wish they would do a bit of a revamped of the outside signage though. It is a bit of an eyesore for the Torbay town.

   almost 2 years ago
3. vanesa corradini ★★★★★

   Close to home and easy shopping. The guys are always friendly.

   almost 3 years ago

1. Stephen Knights ★★★★★

   What'll it be today??! Lovely foursquare. Friendly staff and good selection of groceries and alcohol.

   almost 3 years ago

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