They said the product was covered by warranty at the time of purchase, but when a problem occurred and I tried to claim the warranty, they told me to go to the brand’s own store instead. What an “excellent” service. I will never purchase anything from this place again. This is truly the worst customer service experience I’ve had.
Good price, customer service and many options in store. Even helped me with redeeming from the Milwaukee site. Recommend!
Just had my Festool dust extractor repaired here. Very disappointed with the service, got. The extractor home found the issue I sent it in for was not fixed. Returned it to have the fault corrected asked for a quote to get fixed. Was told it would be too expensive. I was not provided with any explanation as to why the quote wasn’t prepared. Will unlikely to return or recommend based on this experience
Perfect shopping experience. I was impressed with the professional quality of the customer service people.
Perfect shopping experience. I was impressed with the professional quality of the customer service people.
Excellent product range and top notch services. Hitools has been supporting our building team for many years for tools and hardwares. Highly recommended.
Have been here many times, staff are patient , friendly, helpful and professional on their huge range stock. Quick reaction when I need some materials urgently. Must be A++
Very friendly staff, helpful, willing to go the extra mile to help out customers. I found they are better stocked than our local dealers so I buy from them even with the extra postage. I come to this company to avoid delays. Hitools, high quality of services. They'll never let you down.
As a loyal customer of Hitools, they have always been treating me well with great service and fantastic prices. Definitely, a good place to get the material and the tools from, no need to mention their free delivery service. maybe there is a bit late to leave the comment but I just want to suggest this amazing supplier to people in Auckland.
Hitools Service and Repairs - Hobsonville is located at 6/88 Hobsonville Road, Hobsonville, Auckland 0618, New Zealand
You can find directions to Hitools Service and Repairs - Hobsonville by following this map link
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