Had the most amazing service from Akila! He listened to my order and gave me advice on what I should have. Such a great guy!
*Update* *The business has replied to my review, talking about a pet and my emotional outburst? Neither of which happened. Just goes to show how bad the customer service is.* Absolutely shocking experience. The lady serving us was unbelievably rude and unfriendly. The food itself wasn’t pleasant at all. Used the customer toilet, which was filthy. Usually I enjoy zambrero, but I do not recommend this one.
Quite expensive for what it is but a good healthier fast food option. I like how they seasoned the rice. I asked if it would be possible to please have some more tomato and the guy placed one additional diced piece into my bowl, very generous…
One of the best takeaway options in the city. Healthy and decent portion sizes, as well as bloody lovely staff!
I just ordered a large burrito tonight and was about to call complaining that it is the wrong sized burrito. Idk if I’m right or wrong but don’t order off Uber eats coz they never get the order right!
Just ordered the large burrito from Uber eats. Although it tasted alright the size was SUPER stingy! Could have easily mistaken it for a small, so disappointed considering I paid almost $20 for less than a handful of burrito. Pretty guttered
If you want a place that can cater for your team lunch, don't go here. Utterly useless!! Made an order for a specific time, with several hours notice. This was a time critical order for a scheduled day. Order wasn't ready for a whole hour after the confirmed time. Useless! Also, didn't care that it was urgent after waiting a half hour after the confirmed time. In response to the reply from the owner below. It was not a 30min wait. We ordered the food for 12.10 pick up, arriving at 12pm to standby. We left with the food at 1pm. We ordered the food via your online ordering system at 9am, receiving the confirmation that the order would be ready at the designated time, at the time of purchase. If you only got the order at 12pm, I suggest looking at your ordering system. It should not be the customers responsibility to reconfirm an order after making it via your own ordering system and receiving confirmation. Do you suggest customers ring you when they've made an uber eats or deliver easy order? I doubt it. This was via your own ordering system! There were 23 things. 8 burritos, 14 bowls and a couple of quesadilla's. An hour to make all those is unacceptable. Our runner didn't double check the bags when he left and got to our meeting to find there was no cutlery in the bags, so had to go out again to buy some. Do you usually send people away with take away meals, that you need a fork for, without cutlery? Looking at your other one and two star ratings it looks like you don't take much responsibility.
Very good customer service and the store is very clean. Good food.
Zambrero Cuba St is located at 135 Cuba Street, Te Aro, Wellington 6011, New Zealand
You can contact Zambrero Cuba St at +64 4 210 0655
You can find directions to Zambrero Cuba St by following this map link
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