Novo Shoes

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Reviews

1. Seanna Mcatamney-Clark ★★★★★

   Came into store today for graduation shoes and was helped by the lovely Madhubani! She was so knowledgeable and very helpful! Would definitely come back in future for her welcoming service. Thank you

   almost 10 months ago
2. Nadine Fernandez ★★★★★

   I recently visited the Glenfield store and, as always, had a fantastic experience. The staff is consistently polite and very helpful. On my most recent visit, Prachi went above and beyond to assist me. While they didn't have the size I was looking for, she kindly checked the availability at other stores and even suggested similar options. I really appreciate the excellent customer service from the entire team at the Glenfield store. Highly recommend!

   almost 11 months ago
3. Ian F ★★★★☆

   Good shoes selection and good value. They seem to have a lot of last pairs that are heavily discounted. Maybe from other branches are being shipped here. I have been coming to this branch for years but I don't remember experiencing any unpleasant service so far.

   almost 2 years ago

1. Carissa Mckay ★☆☆☆☆

   Terrible service! Ordered online as they seemed to have an easy returns policy (/and I don’t live locally). Big mistake! Still waiting for my refund, shoes have been received back at the store and I have received no confirmation and refund has not been processed. Have tried contacting and had no response

   almost 2 years ago
2. Vanya Handley ★☆☆☆☆

   Loved the shoes as we brought x8 pairs which are gorgeous, but absolutely terrible customer service so disappointing!!! Next time I’ll go to another outlet hopefully they have better service!

   almost 2 years ago
3. Fae White ★☆☆☆☆

   Terrible customer service. I have been waiting over 3 months for them to process an exchange for an online order. I called many times but the manager was apparently never around. A lot of back and forth in the beginning when all I wanted was a confirmation that the return was processed as the girl in the store seemed confused. Ive never experienced this kind of incompetency before. I'm lost for the words I have to describe my experience here. UPDATE: It has now been 3 MONTHS and I still have not received any updates on my exchange order. I doubt after all this time they even have the style in stock.

   almost 3 years ago

1. Rebecca Green ★★★☆☆

   The range of shoes is great but the staff were not flash. Might have been better if the manager actually helped her staff

   more 6 years ago
2. Amy Templeman ★★★★☆

   Had to return a pair of shoes for being faulty (hence 4*). If I was rating on customer service alone, I’d give 5*. Jiulia was lovely to deal with - calm, collected and polite. She managed the situation flawlessly and in a timely manner.

   more 6 years ago

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