Waste Management Dunedin Transfer Station

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Reviews

1. J C G ★☆☆☆☆

   Terrible, frustrating service. I don't think head office has any control - or communicating with their incompetent Dunedin drivers. They've failed to pick up my bin on 3 occasions so far. Another time my bin completely disappeared. I called the so-called "help centre" and they couldn't give me an explanation, but put me on hold for a minute then came back to me saying there had been a temporary suspension. I don't know why as I'm paid up. Further to that - how would the driver know not to pick up my bin - it doesn't have my house number on it and is sitting with 6 other neighbours bins. So, how would he know that 1 particular bin shouldn't be picked up? They then said they'll schedule the pickup for the following day. The following day - still no pickup near days end so I called them again. They tell me it's scheduled for the next day, put me on hold, then come back and say it IS scheduled for today between 7am and 7pm (2 hours after closing time). Day 3 - called again. They try to tell me the truck arrived yesterday, which is a lie as I was at home all day. Still no empty bin. Neighbours bin hasn't been uplifted for 2 weeks. They then tell me Monday. Useless. I think the "customer service" (poor) don't have any idea and just give you lip service to keep delaying you. The last couple of times this happened "the following day" ended up being the following week - on normal pickup day. Their customer service and drivers don't care about your complaint or business - they just want to be paid for doing a half-arsed job. I'm off to Envirowaste. At least they're a competent company that does their job. Also, reporting this company to the Commerce Commission. Never known a company to have so many 1 star ratings. They're basically stealing peoples money.

   almost 2 years ago
2. Louis Berzins ★★★★★

   Myself and an old friend (traitor) have made many a paid business trip to this Iconic Dunedin location, a truly carthartic experience! Some would be turned off by the smell. however, much like how the best Devil's lettuce smells like some form of Guano, I believe the same is true of a good trash palace. The hoard of seagulls and various other sea birds make the entire occasion feel more like a leisurely experience at one of New Zealand's lower tier wildlife sanctuary's. Bonus points to all the workers there who give you the most sturdy thumbs up out the window as you drive off.

   almost 2 years ago
3. NGAMA NGATAE ★☆☆☆☆

   What an outfit 34min an no answer these guys need reviewed,not sure what the hold up is,ok hastings n gisborne been affected with the cyclone an flooding,I don't wish that upon no one in this country.I didn't know the dunedin area phone number is a call center number either (034771700)So therefore the staff I was speaking to couldn't help me after waiting 40min total,as she couldn't locate the skip I hired on Saturday,it's currently still at the address I live at,this company needs to address this issue , I will not be doing business with this company. Not to mention the delivery time very poor, better late that never.

   almost 3 years ago

1. chris dick ★☆☆☆☆

   Literally the worst service i have ever experienced. This business has gone rapidly downhill over the years. They lie about picking up missed rubbish bins, then lie some more. I can not state strong enough just how unreliable they are, and their call center staff utterly useless.

   almost 3 years ago
2. Laura Bunduc ★☆☆☆☆

   Not a nice experience, after calling them and confirming they can service our property, I've payed, then prompt delivery of the bin, but soon after I've received an email, telling me that they can't pick up the bin from the address, and asked me drop the bin for collection half way on the street, that mean I have to walk up the hill 200m with the bin to place it where is convenient for them. I'm paying for a pick up service from my address not my neighbor, which they confirmed they are servicing. They been fast on picking the bin up( like 2 hours later), one site manager came to the house after sending a very unhappy email back. He told me that is health in safety issues and because of it they can't come all the way down the street to our house - aren't trucks equip will all fancy cameras and all the tech??? Now, 2 mths on I'm still waiting for my refund, I sent few emails to them asking when my money will be refunded. If you have extra cash and rubbish that wont be picked up, go with Waste management. I should be able to give 0 stars as that's what they truly deserve.

   almost 3 years ago
3. D ★☆☆☆☆

   Honestly the worse service I've ever experienced in a "professional" company. My bin gets picked up every week from the same spot then all of a sudden "the bin is unreachable". How can the bin just suddenly be unreachable when it gets emptied from the same spot every week with no obstruction by vehicles?. That was just one problem not including how difficult it was to get a recollection! I had one set up for the next day after I called and surprise surprise they never emptied it. Another day goes by and guess what? Like angels sent down from heaven the bin was emptied! This was so much stress that was definitely not needed! My partner and I only have the small bin so we really desperately needed it collected asap as we had more rubbish but no rubbish bin! Unfortunately there seems to be poor communication and mismanagement between their drivers, managers and admin team as it seriously reflects in the quality of service we receive as consumers.

   almost 3 years ago

1. Steve Yu ★☆☆☆☆

   Over the last year we've had lots of road construction on our street. Rather than communicating and organising an alternative pick up location for our wheelie bin, Waste Management just skips us. At its worst we missed out on our pick up for 3 weeks in a row. When I call to organize a pick up the people on the phone are less than helpful. We've had around 10 weeks where our bin was not picked up. I get that road construction/maintenance is out of their control but a responsible company should be able to work around this. I will admit that the first time I called they gave us some "credit" on my account however the subsequent calls were met with a "not our problem" attitude.

   almost 4 years ago

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