Adairs

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Reviews

1. Isaac Kingi ★☆☆☆☆

   Went christmas shopping while on Holidays from overseas and The staff straight up ignore you unless you are white. They carry on with their personal conversations in the middle of the store until the white woman walks in then they’re all about the customer service. They wont great you when you walking in, just look you up and down. They definitely earned the 1 star reviews

   almost 3 months ago
2. Michelle Harrison ★★★★★

   Thoroughly enjoyed my shopping experience today from the moment I stepped through the door. Visually beautiful with Christmas items displayed so attractively. Exceptional service from Judy and her collegue, so much so I went back again for more!! Made my day! 5 star rating from me! ⭐️⭐️⭐️⭐️⭐️

   almost 5 months ago
3. Michelle Dilli ★★★★★

   Thank you Kelly for your great help with helping me choose my pillows.They look fabulous.Great service And a lovely vibe shopping at Adairs Bayfair.

   almost 6 months ago

1. Elizabeth M ★☆☆☆☆

   Like many others, I wish there were an option to give zero stars. The customer service was appalling, and it’s clear staff receive little to no proper training. I have been a loyal customer who has often recommended your store to others, but after today’s experience, that loyalty is gone. I will not return, and I’ll be encouraging others to avoid the brand as well. Adairs once stood out for its quality and stylish designs, but it has lost its edge and no longer holds a strong place in the market. A withdrawal from New Zealand would not surprise me—and frankly, I wouldn’t care at this point.

   almost 6 months ago
2. Christine Musson ★★★★★

   Sarah was amazing! She managed to find my favourite duvet cover after I stupidly spilt bleach on my current one. She organised shipping to Auckland and payment online. All within 10 minutes. So efficient and so friendly. I highly recommend her to all :)

   1 year ago
3. Anita Marshall ★☆☆☆☆

   I am super disappointed!!! I had a voucher from my wedding to use $100 but found out it was expired (within 1 year).Although no date was written on it!! How was I supposed to know??!! I hope this will be improved for anyone who buys vouchers from this store. Will NEVER be back... I feel super bad for my family member who brought this for me. Money down the drain!!

   almost 2 years ago

1. Lorraine Marsh ★☆☆☆☆

   11.40am, Sunday, 2 April 2023 BAYFAIR BRANCH If I could give this store and the NON EXISTENT SERVICE a zero star rating I'd happily do it !!!! I was there to buy linen for 2 bedrooms, so I was not just a "browser". Neither assistant bothered I may as well have been invisible. I left the store and decided to return to feedback., they were just not interested. NEVER AGAIN

   almost 2 years ago
2. Oksanya Stefanova ★☆☆☆☆

   Customer service is non-existent. Walked in yesterday, the two staff turned their backs on us and just chatted the whole time behind the counter. Not once acknowledging our presence, I get that it’s a long day for them but ‘hello’ or ‘goodbye’ is not that hard.

   almost 3 years ago
3. lanxin3355 ★☆☆☆☆

   I had the worst experience with my online order....I bought a bed and blanket a week before I picked up my new puppy. Thinking by the time I picked up my puppy, the order should arrive at a similar time. I was only informed after I have purchased the products that it will take 20days for my order to arrive....um...ok...that's not helpful at all! So I waited for the 20days, nothing came..I emailed them and they gave me a tracking number which it shows 0 item in that tracking number...by this point, I have been waiting for almost a month and the order is still not here. I'm having to buy an extra bed and blanket for my puppy to use temporary...what a waste of time and money. Won't be shopping here again!

   almost 3 years ago

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