The Rent Shop - Dunedin

Reviews

1. Rosie Roache ★★★★★

   The entire team at Rent Shop have been nothing short of incredible. Huge thank you especially to Lisa and Hayley who have been absolutely amazing to work with and made life easier for us during our time with them :) If you want a smooth and easy experience when looking for rentals, The Rent Shop is definitely the place to go!

   almost 4 months ago
2. xunyu zhang ★★★★★

   Renting in Dunedin for the first time wasn’t quite as straightforward as we thought, especially since it’s pretty different from Shanghai. We were really lucky to meet Hayley and Lisa – they were awesome, super professional and on the ball. With their help, we managed to snag the house we’ve been hoping for, no dramas.

   almost 4 months ago
3. Ulrike Mattulat ★★★★★

   Hayley McMillan was our property manager and she was truly helpful and supportive. She helped our family to find an amazing rental property in only a few days and she very kindly negotiated with the landlord that we were even able to bring our pet. Hayley has been amazing throughout our whole renting experience and we wish her all the very best for her career.

   almost 7 months ago

1. hazeline abellera ★★★★★

   Our experience with The Rent Shop has been fantastic. Both Lisa Murray and Hayley McMillan, our property managers, have been incredibly professional, helpful, and responsive. From the application process to handling any problems, they always kept us updated. We were very grateful for their prompt communication and effective problem-solving. Because of their exceptional customer service and commitment to their customers, we heartily recommend The Rent Shop.

   almost 9 months ago
2. Lolo Mclachlan ★☆☆☆☆

   Wow. Just witnessed how unprofessional Denise is firsthand. “Slagging off” a prior tenant on a public platform. No class. Eck.

   almost 2 years ago
3. Masi Vakalala ★★★★★

   The very best in Dunedin. They makes things easier, they’re friendly and understanding and super professional. Just the very best kind of people you can get when it comes to renting.

   almost 2 years ago

1. Candace Balido ★☆☆☆☆

   Lack of communication, horrible customer service. Denise is the worst property manager I’ve ever met. I travel for work and have never had such a terrible experience renting abroad. They “lost” my rent payment, had to have a wire transfer agent look into it and offered to come pay cash while it was sorted. We were treated poorly a lot of passive aggressiveness. Then they “found” our rent for that month. So they had 2 months of our rent, which is fine but no apology. She emailed very negative remarks about us that was meant for an employee. Her conduct is appallingly unprofessional. I would steer clear

   almost 2 years ago
2. David van der Hulst ★☆☆☆☆

   Denise is the worst property manager I've ever heard of or had. She failed to return bond to a tenant who had left for over a year, frequently failed to process vital paperwork in a timely manner, and acted with no concept of professionalism, going so far as to harass me on Facebook. If you're an owner, do not leave your property in her care. If you're a tenant, avoid properties managed by her franchise like the plague. The fact that this woman managed to rise to the level of franchise owner is a scathing indictment of the entire property management profession. If I could give negative stars, I would. This franchise and its owner have totally earned them. Worst property management company in Dunedin.

   almost 3 years ago
3. Aaron Watson ★★★★★

   I have been a customer of Denise Robinson and The Rent Shop for almost 20 years and have experienced excellent service as a landlord. I've also had consistently positive feedback from my tenants. Highly recommend.

   almost 4 years ago

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