📍 55 Main North Road, Papanui, Christchurch
📍 Address: 55 Main North Road, Papanui, Christchurch 8052, New Zealand
📞 Phone: +64 3 352 6830
🌐 Website: kathmandu.co.nz
Great selection of hiking and outdoors equipment, great prices that reflect the quality of items also. Staff prioritize customers so you always get good service . Friendly staff
I am writing to share my disappointing experience at the Kathmandu Northlands Mall store in Christchurch. I visited the store and was met with a level of customer service that was frankly unacceptable. The front desk staff member I interacted with was incredibly rude and seemed to go out of her way to be unhelpful. Her demeanor was not just unaccommodating but also quite apathetic. It's truly disappointing when a brand you like is let down by the in-store experience. I hope this is an isolated incident and that better training can be provided to staff on basic customer interaction and respect. It's a shame to have such a negative encounter in a store I used to enjoy visiting. I would off given 0 star but unfortunately I had to give 1star
Kathmandu’s good shop but one of the lady staff has to respect customers. She was being with us very rudely n ordering to us to hang a jacket, while we buying a jacket. Not coming again this store, specially with this kind of staff.
I had great service from Jacob today, he was friendly / bubbly and very helpful and what a great asset for the shop.
Great staff ,knowledgeable ,great store layout and plenty of space to walk around the store, great selection of good of stock to choose from 10 out of 10.
Just called in the Palms to purchase a pair of shoes and had to ask for service after 5mins of staff talking to each other . The guy gave me the shoes and never came back to me after 20mins. He was rude and the lack of customer service is disgusting. People like these do not deserve to have a job. Hence I walked out with no shoes. Someone else will now get my business. This was my husbands experience.
Kathmandu is a good shop as they have a good variety with their product range, having purchased some products off them from time to time. I have only taken an outside photo because staff advised me I had to go through head office in Auckland. So with respect to their advice interior store photos are not taken. This although disappointing is understandable. Nonetheless I am happy to review the rating if contacted.
Kathmandu Papanui Northlands is located at 55 Main North Road, Papanui, Christchurch 8052, New Zealand
You can contact Kathmandu Papanui Northlands at +64 3 352 6830
You can find directions to Kathmandu Papanui Northlands by following this map link
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