Merrell Outlet Christchurch

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Reviews

1. Ali Hassan ★☆☆☆☆

   Does not offer money back returns, only stores credit. Do. not shop here.

   almost 3 months ago
2. Tatsushi Hasegawa ★★★★★

   It was honestly the best customer service I’ve ever had in NewZealand. Tanya gave me spot-on advice and a few great suggestions that helped clear up things I’d been unsure about. Thank you, Tanya — it was an amazing experience.

   almost 4 months ago
3. Nora Ori ★★☆☆☆

   I had a very disappointing experience with the customer service at this store. It seemed like the employees were more interested in chatting with each other than attending to the customers. The store was quite busy, but instead of offering help or engaging with shoppers, they were gossiping and barely paying attention to anyone. It really felt like a ‘buy it and go’ attitude. Overall, it was a very negative experience, and the lack of service left me feeling frustrated.

   almost 6 months ago

1. David Thompson ★☆☆☆☆

   WARNING Do not place any trust in these shoes as they are not fit for purpose. The glue failed on my waterproof Chameleons and the sole fell off due to the presence of water. Luckily for me I wasn't too far from base and could make it back. Merrell claims hydrolysis, a natural breakdown of polyurethane-based adhesives over time.

   almost 8 months ago
2. Graham Morgan ★★★★☆

   Great shoes with very helpful and informative staff

   almost 2 years ago
3. Johnathan MacDonald ★★★★★

   Great service, went in for shoes, picked out a pair, and they were great. The staff member made a suggestion on a different pair. Tried them on, even better. One pair of shoes and two pairs of pants later, great service. Worn all 3 now, I'm impressed with all.

   almost 3 years ago

1. Peter de Wit ★★★☆☆

   It's an outlet store so don't have all the sizes. Service good

   almost 3 years ago
2. Bella Bekoeva ★☆☆☆☆

   The most uncomfortable pair of sandals I ever purchased. Avoid buying sample shoes. I understand if they were cheap, but paying $80 and getting sore feet from 30 min walk,- that’s sample gone wrong, which they are not accepting back. Might as well throw them now. I had a feeling this was a reputable brand with comfy shoes, hence why I didn’t think twice when I bought them. Very disappointing. They offered a discount for next purchase which obviously is not gonna happen. Sample in my opinion should be free or at a very low cost so brands could get a feedback on customer comfort. Sample doesn’t mean rip customers off and don’t care if they have to struggle with your uncomfortable product. Maybe your policy needs reviewing.

   almost 3 years ago
3. Emily Craven ★☆☆☆☆

   Staff explained I could get a refund for items at another store if they didn’t fit my other half - this was incorrect. Staff at Queenstown very rude about this. Poor communication and poor customer service. Nice clothes when they are in stock / fit

   almost 3 years ago

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