Excellent Service and Compassionate Care.
I just had to call Hands On Rehab Papakura to book an appointment and spoke with Natasha. I was feeling quite anxious to begin with, but Natasha was amazing to deal with. She was incredibly patient, understanding, and took the time to explain everything clearly, which really helped ease my concerns. It's rare to find such compassionate care over the phone, and I truly appreciate how Natasha handled my call.
Samuel Shaw★★★★★
Very kind and helpful staff, Teri was very accomodating and treated my thumb injury which is now healed after 6 weeks at Counties Hand Clinic in Papakura.
Bernie & Bugz★☆☆☆☆
I was treated here for tendonitis and would not recommend this clinic, i have now had to find a new clinic (Hands On Rehab in Manukau) who are amazing.
Every time i visited the physio would ask me the same questions eg "the steroid injection worked for you?" to which i always answered no, i was also asked at every appointment if i lift children daily, after explicitly saying i DONT have any children and have no interest in them. I dont know if the physio has a memory problem, thought i was a liar or is too lazy to pull up notes, she even took a patient in under my name which i thought was so strange, surely after 5 visits you know a patients name and face?
I felt as though much of the appointments were a complete waste of my time, often all that was done was 30 seconds of "cupping" which had no effect on the injury other than damaging capillaries on my wrist. I was also being exposed to a roll on menthol product which was being used on other patients only a week or two after the Auckland lock down which in hindsight is a disgusting practice especially since the hands are often what transfer germs.
I wasted so much time in their cheap braces that i have ended up hurting the other hand as i had to favour the right for every task for weeks. After being in a brace for one week from Hands On Rehab i have improved more than in the whole time i spent wasting at Counties Hand Clinic. The braces from here are so poor compared to the Manukau clinic and the clinic is so cheap that they cant even provide you with more than one liner even though this is obviously covered under acc payments as i now get new liners at every appointment at Manukau. I was also told here that she didnt want to give me a different brace as they were too expensive ... Im not sure if this clinic tries to do everything on the cheap while claiming on acc so as to increase their profit or what cause i cant find another explanation of such bad service.
If you have an injury dont visit this clinic, you are better off driving 10 more minutes to Hands On Rehab in Manukau where you will get better treatment and faster healing.
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Nicole Headington★★★★★
Warm supportive team who look after clients
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FAQs
What is the address of Hands On Rehab Papakura formerly known as Counties Hand Clinic?
Hands On Rehab Papakura formerly known as Counties Hand Clinic is located at 18 O'Shannessey Street, Papakura, Auckland 2110, New Zealand
What is the phone number of Hands On Rehab Papakura formerly known as Counties Hand Clinic?
You can contact Hands On Rehab Papakura formerly known as Counties Hand Clinic at +64 9 238 1299
How can I get to Hands On Rehab Papakura formerly known as Counties Hand Clinic?
You can find directions to Hands On Rehab Papakura formerly known as Counties Hand Clinic by following this map link
