Supie

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Reviews

1. Kate Depree ★★★★★

   I've been using Supie for a few months now and noticed they had some mixed reviews on here. Just want to say that I really enjoy using Supie - produce is really nice and fresh and minimal plastic packaging. Even when I have had some mix ups with my order a couple of times Supie have been really responsive and actioned a refund super quickly. A great alternative to giving your money the duopoly....

   almost 2 years ago
2. Joshua Mitchell ★★★★☆

   Pretty good, same price / cheaper than most other supermarkets and they deliver. The selection is reasonable. My only complaint is that my orders were getting messed up a lot when I first joined. Customer support was quick to refund though and I haven't had any issues at all in the past couple of months. I recommend.

   almost 2 years ago
3. Lana Bills ★★★★★

   I recently joined Supie and had my first order delivered on Saturday. So far I am really impressed. Delivery was next day and bang on time. The 1 item not available has already been refunded. The range is good and prices work out slightly cheaper for products I use. I love the fact that packaging is reused and I get Supie Cash back for being a part of something I believe in. Definitely a win win for me.

   almost 2 years ago

1. Rhett Cotter ★★★★★

   I’ve been using Supie for the majority of my grocery needs for almost a year (started July 2022). I absolutely love it. The price and quality of the products beat those of the duopoly stores and the online site is easy to navigate. The deliveries arrive in good condition and on the rare occasion that something has gone wrong, the customer support team (real people!) reply quickly and solve the issue. One improvement suggestion would be more flexible delivery times and improved tracking of orders. Other than that, all good.

   almost 2 years ago
2. E. Gaborovna ★★★★★

   I have only ordered once yet, but I'm so happy with the experience I wanted to leave a review to balance out all the bad ones I have read here before I decided to sign up. I'm in the Waikato and I had no issues apart from the address had a tiny hick-up in the system, I have contacted customer support to ensure the hick-up won't cause a problem with delivery, I've had a response within 2hrs, it was nice and I had no problems with the delivery. I've spent less than I would have had in Pak'nSave where I usually shop. I have ordered a Seasonal Fruit & Veggie box (Small) and everything arrived nicely, they taste amazing. It's really good value for the quality and quantity I have received. I didn't order any meat, so can't comment on that. The shipping was free because I have signed up for membership. Shipping would have been $15 for one order, and the membership is $14 for a month with cashback on order and free shipping over $70. So that was a no brainer. From order to delivery it was less than 24hrs for me, although I have seen that the weekend delivery slots were full. I do want to mention that Supie has price guarantee, however, only on matching brands. Which means they only stock branded products and those are the ones they sell cheaper by about $1 than other stores under price guarantee. That means if the stores' own brands are cheaper than those branded, than they very well might still be cheaper than at Supie's. In my case, this affected soy milk. So I didn't buy everything at Supie, but with Supie I would only need to drop to an other grocery store once a month to stock up on those things that are cheaper elsewhere. For me, Supie's main value is the awesome value on produce, the seasonal bundles, buying from the smaller producers, and the sustainability. I will definitely buy again.

   almost 2 years ago
3. Utu ★★★★☆

   Changed rating from 5 to 4 star because four were bruised. An employee didn't try hard to impress a first time perishable food order didn't show enough care or attention when placing the banana bunch at the bottom of the box two were bruised one of them split opened. This seasonal semi mystery box was packed with 9 carrots and 3 cucumbers I'd hoped for these 5 carrots and 2 cucumbers to be substituted with 1/2 a cabbage instead to go with our boilup. It comes across as a negative review with a 5 star rating really reflects on everything being fresh delivered the next day and our non perishable food were packed well. I no doubt will order again from Supie and picture's staged.

   almost 2 years ago

1. Chris Andrew ★★★★★

   Always had a good time placing an order with Supie. Use it infrequently, as still have to shop around here and there locally to get other staples I need. Their product is great, website is easy to use. What I don't get is the 1star reviews on here, from a bunch of accounts that have never bothered to leave reviews anywhere else. Not going to say outright this is the big supermarket chains having a go at the startup competition, but seriously do think for yourself about what is best for you and your family, and have a trial before believing any 1star review on here.

   almost 3 years ago

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