A huge thank you to Barry Hutchins for going above and beyond with some on-the-water autopilot training. He took the time out of his day to walk me through the system and clearly explain how each function works. His knowledge and patience made a big difference, and it was great to get hands-on experience with expert guidance. Highly recommend if you're looking for support that’s both professional and genuinely helpful!
Cheers
John Lea★☆☆☆☆
I ordered a C-Map charts (AU-D060.56 AUSTRALIA & NEW ZEALAND CONT. Segmentation: CMAP4D. $364.90 AUD)
for the pacific islands and New Zealand on 7th July 2024. I was sailing to Fiji in mid-August 2024 from Tonga. Despite repeated telephone calls and emails with the sales team at Navico, I was unable to get any response on where my maps were or be allowed to download the maps to my Raymarine MFD, despite having paid for them. I kept on requesting where my purchase was whilst I was sailing in Fiji, as I needed this product for navigation. I received no response other than they were working on it. Instead, I was forced to rely on my Navionics charts on my mobile phone for Navigation. Immediately prior to departing Fiji in October 2024 I requested a full refund on my purchase. I have now received monthly emails from the helpdesk claiming they are working on a refund, but they cannot get a reply from their technical department. It is now 5 months since I requested a refund and still nothing has happened. I have found Navico to be very unresponsive to orders. They take your money but take forever to send out the product. My previous order from them took 6 months to arrive!
Justin B★★★☆☆
Will never buy again. Sounder only lasted 18 months and they only offered a discount on a new unit.
Update: Lowrance have agreed to replace the unit.
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Carl Jackson★☆☆☆☆
Disappointed that after chart card was missing from packaging and six months of trying to sort with retailer, Navico aren’t providing a solution.
As someone who worked for a retailer and dealt with Navico’s warranty process from that side, I expected better as the service I got from their warranty team was always exemplary.
larry Grigg★☆☆☆☆
Way to hard to get to talk to tech people. Call centre in Phillipines is too hard to understand. All I need to know is does anyone repair Lowrance gear. Can someone give me a direct line in, to Auckland. Very frustrating.
jon lee★☆☆☆☆
Shockingly poor service! Good reason not to buy.
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TJ★☆☆☆☆
Worst customer experience I have had in a long time. Took over two months to sort issue. Anyone who works here longer than six months I wouldn't employ as they would have the drive of a council worker
Barry Boswell★★★★★
Navico represented by Chris and Barry in New Zealand offered the most incredible B&G product back up. The required item was diagnosed and replaced with out any delay. What fantasic product support. Well Done and thank you.
Vakkas Celik★★★★★
New Zealand's good technology company to work
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Ed Tew★★★★☆
Great place to work. Friday BBQ and drinks on the boss.
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FAQs
What is the address of NAVICO?
NAVICO is located at 44 Arrenway Drive, Rosedale, Auckland 0632, New Zealand
What is the phone number of NAVICO?
You can contact NAVICO at +64 9 925 4500
How can I get to NAVICO?
You can find directions to NAVICO by following this map link