📍 286 Mount Wellington Highway, Mount Wellington, Auckland
📍 Address: 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand
📞 Phone: +64 9 589 1203
🌐 Website: pascoes.co.nz
I bought an expensive watch from this store, about six months later, I ended up scratching the watch face. I took it back to get it sent to the manufacturer for repair, but they made it such an issue and said they couldn’t help. I ended up going elsewhere and got it sorted in two weeks. I will never shop here again. The customer service was useless.
Not a good place to shop, saw a pair of earrings in the display window, wanted to buy, staff scanned the barcode said $48, label said $35, asked to honour the price, was told they don’t have to honour the price it’s a human error. Checked other item, same thing repeatedly error. Price wasn’t honoured because it’s not a breach, that’s fine. Other stuff checked with staff she didn’t know. Ended up in pandora with great service. Not coming to this shop again. Just checked the reviews no good.
2 stars only for that one lovely staff member named Jasilyn. I approached the first worker (Indian lady) upon entry & she shrugged me off when I asked for the sale watches. Others didn’t bother to help when I looked for where I was pointed to. Not until Jasilyn came over and assisted me with finding a watch for my nana. She explained that for elderly, the digital watches are much preferred and so I ditched the sale watches to get a digital watch instead. Thank you Jasilyn for your kindness and superb customer service! You are an asset to this store!!
I am here just to give review about the staff from Sylvia park. I visited your shop recently to look for a watch, but the experience with one of your staff members was very disappointing. the staff member who assisted me appeared impatient and uninterested. She was tapping her fingers on table the whole time while i was looking at the watches, this made me feel rushed and uncomfortable. When I asked to see a watch, she told me, “We are closing soon which made me feel more uncomfortable. she should have closed the barrel gate if she didn’t wanted customers to walk in. Because of her behaviour, I had to rush my decision and couldn’t take the time to select a watch I truly liked and had to buy a random watch. Overall, her impatience and lack of professionalism left me with a negative impression of the service.
You must have read the other reviews on staff. They are very unprofessional. Throughout by time there (7 September 2025 around 12pm), Achini was so condescending! Making weird faces every time I ask questions. She was even rude to her own new colleague who was trying her best. Yea avoiding this store. Hopefully they make some changes as they have some nice watches and jewelry.
Purchased white gold earrings and the Asian lady who was serving us struggled to put the earrings back into the casing. When we got home we realised she had actually bent the stem of the earring. We went back to the store a few days later hoping to just get an exchange for the faulty damaged earring. Firstly the blonde lady told us there was nothing they can do and she just took the earring and bent it again to try fix it. I told her that I don’t trust the integrity of the earring now that their staff had bent the stem back and forth multiple times. Then she called the manager over and he also added that “due to hygiene purposes” we can’t do anything, but if we had brought it within 2 days they would be able to exchange it - Which makes no sense. Then he tried to accuse us for bending the earring ourselves and then we told him to check the store footage and he will see how long the lady struggled to put the earring back into the casing. After that he told us he will check to footage and get back to us. We ended up going to manukau and the manager there was kind enough to exchange the earrings. And when we tried to call the manager of Sylvia park to let him know he freaked out on the phone, told us he was extremely busy and then hung up abruptly. WORST MANAGEMENT SERVICE IVE EVER WITNESSED. I used to work in retail dealing with situations like this and I can say I was horrified with the lack of expertise this manager had. It was clear to us that Pascoes Sylvia park is a waste of time and are run by staff who do not know how to do their jobs properly, starting from the careless sales assistants all the way to the clueless manager that couldn’t even remedy a fault on their end. Completely shocking and would never shop there again.
Poor customer service, I waited patiently for my turn as there were only 2 sales people and 1 manager I think who was busy calling and managing something. When my turn came in the south Asian lady just went in on a break, I understand that but no acknowledgement on her part that she’ll be back and talk to me or anything. She was back quickly and started helping me. I went in to buy a gold chain. But then she takes out the tray from display and puts it in under the counter glass for me to look at them making me feel like a thief. All this time totally distracted by what’s going around the store and paying no interest in showing more stuff to me. I understand there are ram raids going on but if you treat every customer like this you’ll be left with No customers. I got frustrated and left. Went to Michael hill instead, got amazing sales people there and finally came home with the chain I wanted.
Very poor customer service! My fiance and I went in to look at wedding bands, we were the only two customers in the store, we weren't greeted, no smiles, staff were glaring and purposely moved away from us as we were looking, also there was zero knowledge on the jewellery. I wouldn't even bother coming here for any serious jewellery purchases
Worst Customer Service. Please train your staff. More focus on closing time than serving customers. Asking us to finalise a watch faster because store will be closed in 30 minutes. No knowledge about the products. 3 staff was working but none of them came to help us until we called them many times. It’s very hard to understand how this business is running with such a bad customer service. Good options for watches though. Manukau mall store is far better- go there.
Terrible customer service! "Sashi" was serving us and they took so long to process a gift card instead of our unwanted gift and there was zero customer in the shop, During this whole process there was no greetings, no smile, no please, no apologies and most importantly no communication at all. Maybe she didn't mean to be, but her tone was rude. I wondered howcome she's leading as a front person? With no customer service traits. I'm too a manager (retail) and did not expect such a low level of customer service.
Pascoes The Jewellers is located at 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand
You can contact Pascoes The Jewellers at +64 9 589 1203
You can find directions to Pascoes The Jewellers by following this map link
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